Subject: PKR Chat Audits
From: Ruchi Johri <[email-masked]>
To: Ashok Katoch <[email-masked]>, Chanadan Saha <[email-masked]>, Tushar Raina <[email-masked]>, E Ganin Singh <[email-masked]>, Chandan Kumar <[email-masked]>, Ravish <[email-masked]>, Joyshankar Sharma <[email-masked]>
Cc: akhil <[email-masked]>, siji <[email-masked]>, Subir Chakma <[email-masked]>
Date: Tue, 22 Nov 2011 09:25:04 +0530 (IST)

Hello Team 

Can we please make sure that we give a timely response to the player. There have been several instances wherein most of you have received a dsat because of either not responding to the player or giving a delayed response. This is not acceptable at all. Some of you are repeatedly doing this not sure why. 
See the following chats. 

Chandan Saha LTK554015192102X 
Your one moment was too long (8 minutes). Also the sentence formation was not correct at few places, “your reply is under security” , “security team takes sometime due to big queue at there end”, “I apologizes” 

Chandan LTK554015695197X 
Too much delay in responding, player left 

Chandan LTK554015415814X 
This is a duplicate account issue, however chat got disconnected in between 

Chandan LTK554015681531X 
Too much delay in responding, player left 

Tushar LTK554015220780X 
No response given to the player 

Chandan Saha LTK554015653700X 
Account banned on registration. First of all do not shoot questions altogether, moreover he started with “I just created..” so there was no point asking, when you registered this account. Also do not use technical terms with players like “autobanned” You can simply say “Our system is not allowing to create an account with your details so we need to get this checked with the technical team, we would appreciate if you can send in your documents as this would speed up the process” or something like this