Subject: Retention cases
From: Siji George <[email-masked]>
To: Mohammad Menuddin <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, "Subir Bikas. Chakma" <[email-masked]>
Date: Sun, 20 Nov 2011 15:52:53 +0530 (IST)

Hi Menuddin, 

I have not received any Retention file from your end for yesterday. When I came today there were 43 cases in Retention Queue. You need to ensure that before leaving you have cleared the Retention Queue as you are the only person handling this Queue. 

Also once you have called the customer and spoken to him you need to change the Action Required option to "None" and escalate to Billing Queue else it will still remain in Retention Queue and not go to billing queue which Ankur checks. 

Regards, 
Siji George