Subject: WI: Valid subscription already exists
From: Akhil P Walia <[email-masked]>
To: "Demike Reon. Camino" <[email-masked]>, Claire C <[email-masked]>, Nella Jemino <[email-masked]>, Trisha Perez <[email-masked]>, jade Cuizon <[email-masked]>, dannevy Salvador <[email-masked]>, Rizza Pearl Saure <[email-masked]>, Samir Kumar <[email-masked]>, Anshul Pannu <[email-masked]>, Sumeet Kumar <[email-masked]>, Mayank Sehgal <[email-masked]>, Maibam Basanta Singh <[email-masked]>, Raj Khandelwal <[email-masked]>, Mohammad Menuddin <[email-masked]>, Krishna Tiwari <[email-masked]>, "Amar Kumar. Chaudhary" <
Cc: Ruchi Johri <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Gee Jay <[email-masked]>, Nyle Remo <[email-masked]>, Bernadette Ferrer <[email-masked]>, Siji George <[email-masked]>, Ankur Gupta <[email-masked]>
Date: Sun, 20 Nov 2011 14:06:36 +0530 (IST)

Hi All, 

We all are familiar with weird error "Valid subscription already exists" and is really annoying as it affects our sales efforts. 

Dev team was asked to clarify this error as many a times customer was using totally new email add but still there was above error. 

In order to fix the issue at hand. Please follow the steps: 

1. Check customer does not already have a valid sub in backend with same email. If so, make it inactive by changing the date and retry placing the order after at-least 2 minutes. Waiting is needed for correct database update. 

2. Change customer a/c password. Wait 2 minutes. Re-try placing order. 

3. Use fresh email address to place order having no traces in backend to any account. 

4. Use a different CreditCard. Make sure if its Debit card -has international transactions permissions. Better to use Credit Card. Prepaid cards may or may not work. 

5. Use Sales Terminal in backend where-ever possible to reduce errors. 

If nothing works below is the actual reason for this error. 

To sum up the error customers receive with "Valid Subscription Already Exists": 

1. This is a wrong error message & needs to be updated to tell customer to contact their bank. 
This task is with the Dev team. 

2. The reason that the charge is blocked is not given and to receive the information, customer must check with their bank. (It could be that the charge is suspicious to bank, it could be that customer has done a chargeback with us in the past, etc) 

3. If customer comes to us with this error, we can try and charge with a different CC. 
If this doesn't work, we must tell customer to contact their bank as the charge is blocked by them. 

Regards 

AKHIL