Subject: Jayway Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, Dimpy Chawla <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 16 Nov 2021 03:13:41 -0700 (MST)

Hi Harsh and Dimpy, 

Please find the analysis details of the chats audited for JayWay: 
Chat ID: R2XK3OKPTF (Harsh) : Chat was handled perfectly well and as per the process guidelines and expectations. 
Chat ID: R2ZLU1AT9Z (Harsh) : Chat was handled really well and as process expectations. 
Chat ID: R20LV7EE3Q (Harsh) : Chat was handled very well and as per the situation and neds of the traveller. 
Chat ID: R24L7NZXET & R24LAOTD2X (Dimpy) : Chat was handled really well and as per the process guidelines and expectations. 
Chat ID: R2CMQJ89GR (Harsh) : Incomplete chat, customer left the chat before the lead generation questions could be completed. 
Chat ID: R2FM4ROQBU (Harsh) : Chat was handled quite well and as per the process expectations and guidelines. 
Chat ID: R2HNQ17JAT ( Harsh ) : Chat was handled exceptionally well and response were personalised and the customer was happy with the responses and that's why he rated the chat as Good and also commented about him which was due to exceptional customer service skills and prompt responses. 

Best Regards, 

Thanks 
Amit