Subject: Jayway Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, Dimpy Chawla <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 15 Nov 2021 03:43:37 -0700 (MST)

Hi Harsh and Dimpy, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R2ID3U6KB1 (Harsh) : Incomplete chat there was no response from the customer and he was looking to decide the destination for vacation. 
Chat ID: R2TFJCC7M7 (Harsh) : Chat was handled pretty well however needed to avoid the question about when she is plannning to depart as she had already informed the details. 
Chat ID: R2UFLHO0ON (Harsh) : Chat was handled really well and as per the process expectations and guidelines. 
Chat ID: R2XFNYB0LE (Dimpy) : Chat was handled really well and as per the process guidelines and expectations. 
Chat ID: R2YG00D3KL (Dimpy) : Customer's questions like " I'm hoping to plan a self-guided, supported hiking trip to Croatia and Slovenia next August. Do you provide arrangements for such a trip 
for an individual or small group? It is late tonight so would love to chat tomorrow sometime to ask more questions." " What would be some prices for a self-guided hiking trip that would include staying on some of the Croatian Islands and possibly hiking to a couple of mountain huts in Slovenia?" were not answered the way it should have been. Responses need to be better and as per the situation as the customer thanked her and mentioned that he would love to chat tomorrow as it was late tonight and wanted the chat to end however he was asked lead generation questions which should have been avoided and instead she should have thanked him and advised her to contact us via chat tomorrow to continue the conversation. 
Chat ID: R2OJQFDODX (Dimpy) : Chat was handled pretty well and as per the process expectations and guidelines. 

Best Regards, 

Thanks 
Amit