Subject: Chat Audit Jayway
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, Dimpy Chawla <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 28 Oct 2021 03:51:02 -0700 (MST)

Hi Team, 

Please find the details of the chat audit for JayWay: 

Chat ID: R11GI1GNKX (Harsh): Chat was handled well and as per the process guidelines. 
Chat ID: R14G4F640W (Harsh): Customer had informed you about the dates of travel and still you asked about it which was not required and you did not answered his query related to the ball park figure for the trip and you also missed to ask about the activities he migh have in mind to explore while on vacation. 
Chat ID: R16G0Q1RCK (Dimpy): Chat was going well and then suddenly " The chat was closed because Diana had lost internet connection" 
Chat ID: R1GI584DTR (Harsh): Chat was handled perfectly well and as per process guidelines. 
Chat ID: R1GIA979LO (Harsh): Harsh closed the chat as there was no response from traveller after the initial response. 
Chat ID: R1HI6F00RZ (Harsh): The response for the cost query for the vacation could have been better “ The cost can vary depending on the type of accommodation, room types, season, your travel dates and also on t he way we customize our itineraries exactly to your needs. I will be happy to have one of our expert vacation planners get in touch you for a free consultation to understand your preferences and quote you a price.” 
Chat ID: R1QJ6G7ZCT (Harsh): In this chat as well the response could be better and need to be explained with reasons “ The cost can vary depending on the type of accommodation, room 
types, season, your travel dates and also on t he way we customize our itineraries exactly to your needs. I will be happy to have one of our expert vacation planners get in touch you for a 
free consultation to understand your preferences and quote you a price.” 
Chat ID: R1TJCRLMX1 (Harsh) : Chat was handled well and as per the process expectations. 
Chat ID: R1ZKPL54UP (Dimpy): Chat was handled perfectly well and as per the process guidelines. 

Best Regards, 

Thanks 
Amit