Subject: Chat Audit : JayWay
From: Amit Gupta <[email-masked]>
To: Dimpy Chawla <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 22 Oct 2021 01:48:18 -0700 (MST)

Chat transcript : Chat ID: R1EDX2J347 

Traveler and Diana 
Chat started: Today, 09:36 am 
Diana 
Hello, Can I help you plan your upcoming vacation? 
Traveler 
Hi 
Good morning 
Anyone online? 
Diana 
A very good morning. 
09:40:53 am 
Traveler left the chat 

Hi Dimpy, the time taken to respond to customer was more than 3 minutes after traveller's initial response which needs to be responded within 1-2 minutes if not as soon as possible. By 
the time you responded traveller was leaving chat. Please make sure the responses are on time so that traveller don't leave chat without getting proper response and answer to their queries/questions. 

Best Regards, 

Thanks 
Amit