Subject: Chat Audit-HFL
From: Amit Gupta <[email-masked]>
To: Dimpy Chawla <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 21 Oct 2021 01:58:54 -0700 (MST)

Chat transcript : 

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4:19 PM 
milton Chondros has joined. 
milton Chondros 
4:19 PM 
issue international freight cost 
4:19 PM 
Davina has joined. 
Davina 
4:20 PM 
Welcome to our live chat service. 
Can you please elaborate your concern a bit more? 
So that I can assist you in precise manner. 
milton Chondros 
4:22 PM 
Hi Davina, ive spoken to you previously about the freight free option being missing from deliveries to Australia. You said to call to order over the phone. Im thinking of calling now 
Davina 
4:22 PM 
Sure, you can give us a call anytime. 
milton Chondros 
4:23 PM 
is the phone number on the website in international format 
Davina 
4:23 PM 
We can be reached 24/7 at +1 775-204-1021. 
Is there anything else I can help you with today? 
milton Chondros 
4:24 PM 
thats all for today thankyou 
Davina 
4:24 PM 
Thank you for choosing our website. Please feel free to contact us anytime if you need further assistance. Have a nice time ahead! Goodbye. 
4:24 PM 
Davina has left. 
4:52 PM 
milton Chondros has left. 

Hi Dimpy, 

The chat was handled pretty well and all the responses provided were on time and to the point however please use customers name as per the chat details to personalize the chat so that the customer feels valued. You can use responses like "Hi Milton, how are you? and then continue with the question. 

Best Regards, 

Thanks 
Amit