Subject: Jayway feedback
From: Ashish Dabral <[email-masked]>
To: dimpy chawla <[email-masked]>
Date: Sat, 14 Aug 2021 04:04:10 -0700 (MST)

Chat ID: QXEM0HTPMY (Diana) - Chat handled incorrectly. Lead was accepted for a Ghana customer travelling from Ghana. The lead is invalid as they need to have Visa. 
Chat ID: QX0KIYNYRZ (Nick) - Chat handled correctly. No Lead existing customer. 
Chat ID: QXWK6MOK6L (Diana) - Took 5 mins to reply to customers question because of which customer left the chat. 
Chat ID: QXVKZLONDY (Diana) - Chat handled incorrectly. The customer was asking questions but the agent was busy asking her own questions to collect the lead. The agent never answered customer questions. 

Regards, 
Ashish Dabral