Subject: Re: Audit feedback
From: Phaedrus Arif <[email-masked]>
To: Nushat Hashmi <[email-masked]>
Cc: Dimpy Chawla <[email-masked]>, Ashish Dabral <[email-masked]>, Nitin Mishra <[email-masked]>, Deeksha Dadu <[email-masked]>, Vimal Tewari <[email-masked]>, Avneet Singh <[email-masked]>
Date: Mon, 28 Jun 2021 21:33:47 +0530

Hi Nushat

"I have canceled the Auto-Ship for Body Brain Energy with this email
address "[email-masked]"
Now I have added his Body Brain Energy with AlphaViril  with this email
address "[email-masked]"

and also there was a live order #EH-202105151329-04485 cx wanted to remove
the BBE, So normally I recalculated the order and informed the cx. But Now
we are not following the recalculate format to remove any item in the live
order."

*There was no item added when I checked in his auto-ship under *
[email-masked]*, so I added both the supplements and processed the
order. Check the activity log on AS page, it doesn't show you added any
supplement and compare it with mine when I added them on 06/25.*

Thanks
Arif
Cheers to life :-)

On Mon, Jun 28, 2021 at 7:03 PM Nushat Hashmi <[email-masked]>
wrote:

> Thank you for your feedback, acknowledge it.
>
>  ZD 103918, 104101, 106056 <callto:103918,%20104101,%20106056>  The
> customer have two Auto-ship subscriptions with two different email ids. So
> I informed that
>
> I have canceled the Auto-Ship for Body Brain Energy with this email
> address "[email-masked]"
> Now I have added his Body Brain Energy with AlphaViril  with this email
> address "[email-masked]"
>
> and also there was a live order #EH-202105151329-04485 cx wanted to remove
> the BBE, So normally I recalculated the order and informed the cx. But Now
> we are not following the recalculate format to remove any item in the live
> order.
>
> Thanks and Regards
> Nushat Hashmi
>
>
>
>
>
> ------------------------------
> *From: *"phaedrusrf" <[email-masked]>
> *To: *"nushat hashmi" <[email-masked]>, "Dimpy Chawla" <
> [email-masked]>, "Ashish Dabral" <[email-masked]>, "Nitin
> Mishra" <[email-masked]>
> *Cc: *"Deeksha Dadu" <[email-masked]>, "Vimal Tewari" <
> [email-masked]>, "Avneet Singh" <[email-masked]>
> *Sent: *Friday, June 25, 2021 9:31:05 AM
> *Subject: *Re: Audit feedback
>
> @Nushat Hashmi <[email-masked]> ZD 103918, 104101, 106056 :
> You removed all the supplements from this customer's active AS and his
> expected AS for this month did not process. This is
> not acceptable as I have been repeatedly telling you to be
> extremely careful when you work on AS accounts. Your notes were too
> confusing as well so it was a time taking work for me
> to sort it out. Please make sure to be very clear when you leave notes so
> the next agent doesn't have to waste a lot of time.
>
> @team: Please go through these orders and make sure in the future to let
> me or Dr. Sam know about such heavy discounted orders
> as it's not supposed to go through for such a huge amount:
> EH-202006071037-466907
> EH-202106190541-033625
> EH-202106212323-555295
>
> @team: PLEASE ASK THE CUSTOMERS THEIR REASON TO CANCEL AS SUBSCRIPTIONS
> AND OFFER STS PRICE WHEREVER APPLICABLE, I have been observing that
> no one is bothering to offer STS price these days. ANYTHING WRONG IN
> ASKING THE REASON? Please ensure to ask and offer STS price to retain the
> customers.
>
> @Dimpy Chawla <[email-masked]> Chat with Alan Francis: EH-202105280208-111197
> This customer was sent an email where he was offered the STS price and you
> refused to honor the price, any reason??
>
> Thanks
> Arif
> Cheers to life :-)
>
>
> On Wed, Jun 16, 2021 at 9:58 PM Phaedrus Arif <[email-masked]>
> wrote:
>
>> @Dimpy Chawla <[email-masked]> ZD 101766 You needed to change
>> the next attempt date on the auto-ship page as the payment did not process
>> on 06/15 since the next attempt date had the year 2099.
>> Please be informed of such basics to avoid inconveniences to the
>> customers.
>>
>> @team Why is not everyone following up on the account receivables on a
>> regular basis?  Please make sure to follow up on the account receivables on
>> a daily basis.
>> Also, please check Dr. Sam's email on refunding the auto-ship orders in
>> Shopify and let me know if anyone has any confusion over it.
>>
>> Thanks
>> Arif
>> Cheers to life :-)
>>
>>
>> On Fri, Jun 11, 2021 at 9:56 PM Phaedrus Arif <[email-masked]>
>> wrote:
>>
>>> @Nushat Hashmi <[email-masked]>  ZD 105346 You didn't
>>> change the frequency as requested. It's a repeated mistake.
>>> @Nushat Hashmi <[email-masked]>  ZD 105348 You didn't check
>>> with the customer's last name to find the active auto-ship, please check
>>> thoroughly before responding to the customer.
>>>
>>> @Nushat Hashmi <[email-masked]> ZD 105349 Cx only wanted to
>>> change the street address as the rest of it was the same, for US customers,
>>> the address format is easy to understand
>>> so you could sometimes, match the components of the address and update
>>> it accordingly. For international orders, follow the same response you
>>> provided.
>>>
>>> @Dimpy Chawla <[email-masked]> ZD 105364 We need to update
>>> the new shipping address through the auto-order tab, not on the current
>>> order. Please make sure not to repeat this mistake.
>>> Updating on customer info tab will not change it for future orders.
>>>
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Tue, Jun 8, 2021 at 10:03 PM Phaedrus Arif <[email-masked]>
>>> wrote:
>>>
>>>> @Dimpy Chawla <[email-masked]> ZD 105056 You need to check
>>>> with the cx name in UC apart from email id to find out if there's any
>>>> existing auto-ship. I have informed this cx, please be informed
>>>> on how to pull up records for future reference.
>>>>
>>>> @team: ZD 105036 Can you all check and confirm who responded to this
>>>> email without using the alias name?
>>>>
>>>> Thanks
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Mon, Jun 7, 2021 at 10:00 PM Phaedrus Arif <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Nushat Hashmi <[email-masked]> ZD  104940 The cx clearly
>>>>> explained to cancel 2 BBE AS, which part did you find to be confusing and
>>>>> regardless, with any AS cancellation request,
>>>>> please make sure to cancel AS to avoid any inconvenience to the
>>>>> customers, we could always reinstate it but if they get charged then we
>>>>> have to bear the cost. Understood?
>>>>>
>>>>> @Nushat Hashmi <[email-masked]> ZD 104941 Why was the cx
>>>>> charged for insurance and why did you not process the refund?? You did not
>>>>> match the date of AV and INS as well and both the dates
>>>>> were different meaning they would be charged on different dates and
>>>>> the customer will certainly call us and complain. This is quite negligent
>>>>> of you so please avoid such petty mistakes.
>>>>> Also, make sure to change the frequency of INS along with the items in
>>>>> AS.
>>>>>
>>>>> @Nushat Hashmi <[email-masked]> ZD 104944 Again a similar
>>>>> mistake on AS page, you did not match the next AS date for VDK with other
>>>>> supplements and did not change the frequency either.
>>>>> Could you please explain in detail what's the reason for such an
>>>>> inadvertence mistake??
>>>>>
>>>>> @Nushat Hashmi <[email-masked]> ZD 104949 Cx asked to
>>>>> cancel AS, where was the confusion? And your response sounds very robotic,
>>>>> you asked a question and suggested the cx to reach back to us
>>>>> for further assistance. Please check your response before sending it.
>>>>>
>>>>> Thanks
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>>
>>>>> On Fri, Jun 4, 2021 at 10:01 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Nitin Mishra <[email-masked]> Chat with Patrik
>>>>>> Privitzer  EH-202106040805-511179: Please never club various
>>>>>> discounts on the same order. I have observed how this cx manipulated
>>>>>> you to get him the discount. Please be careful in the future and do
>>>>>> not go anything beyond 15% and 20% for repeat customers on an exception.
>>>>>> Please understand the pricing structure as this customer got more
>>>>>> discount than we offer anyway. Let me know if you have any confusion.
>>>>>>
>>>>>> Arif
>>>>>> Cheers to life :-)
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 3, 2021 at 9:58 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Avneet Singh <[email-masked]> Chat with Secue Allen:
>>>>>>> Did you inform the shipping team to update the name after changing it in UC?
>>>>>>> Thanks
>>>>>>> Arif
>>>>>>> Cheers to life :-)
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jun 2, 2021 at 9:58 PM Phaedrus Arif <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @Dimpy Chawla <[email-masked]> ZD  104799, you
>>>>>>>> escalated to cancel the shipment to SFC with the wrong shopify order id
>>>>>>>> #3675, it should have been #3765. Due to your typo, the order was
>>>>>>>> sent to this customer which will certainly upset him. What's your
>>>>>>>> explanation for this mistake??
>>>>>>>>
>>>>>>>> @Nushat Hashmi <[email-masked]> ZD 104883 You
>>>>>>>> escalated this to Jessica without informing her what to remove and simply
>>>>>>>> asking to hold the order. Internal notes of the ticket and UC notes
>>>>>>>> as well were updated by you asking her to remove BPO but I don't
>>>>>>>> see your request to Jessica on this one. What's going on with the
>>>>>>>> incomplete escalations now?
>>>>>>>>
>>>>>>>> @Nitin Mishra <[email-masked]> Chat with Adhitya Sathya
>>>>>>>> Kumar in 05/30 : Please avoid using such term "Frontdesk" rather let them
>>>>>>>> know we are customer support and the query will be
>>>>>>>> forwarded to the relevant team.
>>>>>>>>
>>>>>>>> @Avneet Singh <[email-masked]> Chat with Cornelius
>>>>>>>> Williams on 05/31: EH-202105231522-555845 Where are the UC notes
>>>>>>>> for the exchange you offered to the cx? Please make sure to update
>>>>>>>> UC notes every time you work on an order.
>>>>>>>>
>>>>>>>> @Avneet Singh <[email-masked]> Chat with Gayle Mercier
>>>>>>>> on 05/31: EH-202105301726-500646 Again no UC notes?? Did you email
>>>>>>>> the shipping team to update the shipping address?
>>>>>>>>
>>>>>>>> @Avneet Singh <[email-masked]> EH-202105301800-411245:
>>>>>>>> When a customer calls in to cancel the order on the same day, please follow
>>>>>>>> the procedure of "Complete refund and reject"
>>>>>>>> Please do not remove the items from UC.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Arif
>>>>>>>> Cheers to life :-)
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, May 27, 2021 at 10:00 PM Phaedrus Arif <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> @Nushat Hashmi <[email-masked]> ZD 103946 This cx
>>>>>>>>> clearly mentioned his AS order to be moved to the end of June and your
>>>>>>>>> response is surprising. Did you check the date after drafting the response??
>>>>>>>>> We had to refund $56.83 to this customer because of your negligent
>>>>>>>>> response. This is not cool at all and please work carefully as your action
>>>>>>>>> could cause a problem for the whole LSM team
>>>>>>>>> if this email is read by Dr. Sam.
>>>>>>>>>
>>>>>>>>> @Avneet Singh <[email-masked]> Chat with Jasim
>>>>>>>>> Bhuiyan: You have been informed during the training that we never ever
>>>>>>>>> share the coupon code with the cx, ONLY PROVIDE THEM THE LINK. Please
>>>>>>>>> make sure to never share ANY DISCOUNT CODE with the customers,
>>>>>>>>> it's just for internal agents only. Let me know if you have further
>>>>>>>>> confusion as I don't want to see this happening again.
>>>>>>>>>
>>>>>>>>> @Avneet Singh <[email-masked]> Chat with Tammy Bailey:
>>>>>>>>> You did not address her concern with the calculation of the price of
>>>>>>>>> bottles correctly. 1 bottle costs $49.97, so when the cx buys 4 bottles at
>>>>>>>>> $49.97 each,
>>>>>>>>> it sums up to $199.97 and they get 3 bottles free and the average
>>>>>>>>> price of all the bottles comes down to $28.57. Please make sure to
>>>>>>>>> understand the concept of pricing and let me know
>>>>>>>>> if you have any further confusion.
>>>>>>>>>
>>>>>>>>> @Avneet Singh <[email-masked]> Chat with Rosemary on
>>>>>>>>> 05/24: Her email id is registered with us, not sure why were you not able
>>>>>>>>> to find it as I could pull her details easily with the email id.
>>>>>>>>> Your UC notes date shows 05/21 but you worked on it on 05/23,
>>>>>>>>> please make sure to put the correct date. And again, please "USE GRAMMARLY"
>>>>>>>>> your English grammar needs to meet the minimum standards. This
>>>>>>>>> reply sounds very casual and incorrect and PLEASE USE UPPER CASE in the
>>>>>>>>> beginning and write more professionally.
>>>>>>>>> as per your "*request I m cancel" the auto-ship* for blood flow
>>>>>>>>> optimizer and cholestlo.
>>>>>>>>> Is there anything else I may assist you with?
>>>>>>>>>
>>>>>>>>>    @Nushat Hashmi <[email-masked]> Chat with Anna
>>>>>>>>> Prescott on 05/25: You did not take any action at the customer's request
>>>>>>>>> and I do not see any UC notes either. What happened here??
>>>>>>>>>
>>>>>>>>> @Dimpy Chawla <[email-masked]> Chat with Zijie Zheng
>>>>>>>>> VJDS: You confirmed the shipping address of US was updated but I see the
>>>>>>>>> order has been shipped to a Chinese address.
>>>>>>>>> Your notes confirm the Chinese address was updated by you but on
>>>>>>>>> chat you confirmed the cx about the US address. Please clarify what went on
>>>>>>>>> in this case.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Arif
>>>>>>>>> Cheers to life :-)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, May 26, 2021 at 9:59 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> @Avneet Singh <[email-masked]> Chat with Peter Foy on
>>>>>>>>>> 05/19   EH-202105191236-000389: When the cx mentions any
>>>>>>>>>> discount, you need to ask specific questions like when did they receive
>>>>>>>>>> the email and did they use the link provided in the email to
>>>>>>>>>> place the order so they could get the discount. Simply telling them we
>>>>>>>>>> cannot apply the discount will certainly
>>>>>>>>>> irate the cx, so please be watchful and try to ask more specific
>>>>>>>>>> questions and provide an appropriate solution.
>>>>>>>>>>
>>>>>>>>>> @Avneet Singh <[email-masked]> Chat with Sandra Toy
>>>>>>>>>> on 05/19: You responded with  "LS5P use this coupan you will get
>>>>>>>>>> 5% off" wherein I need clarification as to who informed you to
>>>>>>>>>> share the
>>>>>>>>>> coupon codes when I had already mentioned during the training we
>>>>>>>>>> don't share coupon codes and simply ask the cx to place the order using the
>>>>>>>>>> link emailed to them.
>>>>>>>>>> Please never ever share coupon codes, we only share the link that
>>>>>>>>>> has discount codes embedded in it.
>>>>>>>>>>
>>>>>>>>>> @Nushat Hashmi <[email-masked]> Chat with Tony on
>>>>>>>>>> 05/19: You need to ask more specific questions about his cancellation email
>>>>>>>>>> requests so we could respond appropriately and we must try to avoid
>>>>>>>>>> any dispute from the cx side as it costs the company some money
>>>>>>>>>> as well, instead offer them 50% refund and if they are adamant then offer a
>>>>>>>>>> return for a refund even in auto-ship as well.
>>>>>>>>>>
>>>>>>>>>> @Nushat Hashmi <[email-masked]> Chat with Leandrew
>>>>>>>>>> Drake on 05/20: You should also change the frequency to monthly as the cx
>>>>>>>>>> was receiving AV on a monthly basis, please be careful of such
>>>>>>>>>> changes as it could upset the customers. I have changed it for
>>>>>>>>>> this time but I hope you don't repeat this kind of petty mistake.
>>>>>>>>>>
>>>>>>>>>> @Nitin Mishra <[email-masked]> Chat with Jonas
>>>>>>>>>> Al-Tayr on 05/20: You can't say there is no date mentioned when the package
>>>>>>>>>> will be delivered. We let them know about the ETA and ask them to wait
>>>>>>>>>> for business days and not calendar days. If they still do not
>>>>>>>>>> receive the priority or express shipping orders within the stipulated time
>>>>>>>>>> then we escalate it to Deb. Please be informed.
>>>>>>>>>>
>>>>>>>>>> @Avneet Singh <[email-masked]> Chat with William
>>>>>>>>>> Gibisser on 05/20:  You responded to the cx with "It is taking
>>>>>>>>>> time plz be online & no prblm i find it". Please refrain from
>>>>>>>>>> casual terms and use complete words with
>>>>>>>>>> proper punctuations, upper cases, etc. We need to handle the
>>>>>>>>>> chats professionally, not casually.
>>>>>>>>>>
>>>>>>>>>> @Nushat Hashmi <[email-masked]> Chat with Paul
>>>>>>>>>> Shireman on 05/20: You took 2 minutes to address to this customer's query
>>>>>>>>>> after greeting him and then he left. You did not provide our call-back
>>>>>>>>>> number either. Please make sure your responses are swift without
>>>>>>>>>> long delays and provide complete resolution on time.
>>>>>>>>>>
>>>>>>>>>> @Nushat Hashmi <[email-masked]> Chat with Donna
>>>>>>>>>> Prince on 05/21: The cx clearly mentioned she wanted to keep the AS for CL
>>>>>>>>>> and cancel other items but your robotic response with the cancellation
>>>>>>>>>> of the whole auto-ship subscription didn't make sense in this
>>>>>>>>>> case. On top of that, you proactively gave her the STS price for CL which
>>>>>>>>>> she already wanted to continue with. Please
>>>>>>>>>> EXPLAIN what were you thinking at the time of drafting your
>>>>>>>>>> responses?
>>>>>>>>>>
>>>>>>>>>> @Nushat Hashmi <[email-masked]> Chat with Robert
>>>>>>>>>> Smith on 05/21: You again delayed your response time and the cx left the
>>>>>>>>>> chat. What's taking you so long to respond to the customers?
>>>>>>>>>> I saw you emailed the cx later but on the chat portal, we cannot
>>>>>>>>>> take a long time to respond to the customers.
>>>>>>>>>>
>>>>>>>>>> @Nitin Mishra <[email-masked]> Chat with Lorenzo on
>>>>>>>>>> 05/22: I was able to find the other order of this customer EH-202007271913-277335
>>>>>>>>>> with his last name, please try several ways to find a cx
>>>>>>>>>> order with the last name, phone number, ZIP code, and email id,
>>>>>>>>>> of course. Please escalate this to Deb informing the cx never received the
>>>>>>>>>> order and email the cx with an apology
>>>>>>>>>> and let him know it has been escalated to the relevant team.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *TO EVERYONE:*
>>>>>>>>>> **PLEASE INSTALL GRAMMARLY AS I SEE MOST OF YOU MAKING FREQUENT
>>>>>>>>>> GRAMMATICAL ERRORS IN YOUR EMAILS AND CHAT RESPONSES"
>>>>>>>>>>
>>>>>>>>>> "Also, please avoid sending emails to Dr. Sam unless he has to
>>>>>>>>>> take any action in any given situation".
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Arif
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Fri, May 14, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> @Avneet Singh <[email-masked]> ZD 103861 This cx is
>>>>>>>>>>> on auto-ship and his last order was back in Feb this year. Did you forget
>>>>>>>>>>> the refund policy on auto-ship subscriptions? There's no cashback on
>>>>>>>>>>> auto-ship orders either.
>>>>>>>>>>> Please read the refund guarantee extremely carefully again and
>>>>>>>>>>> make sure not to give the wrong info to the customers.
>>>>>>>>>>>
>>>>>>>>>>> @Nitin Mishra <[email-masked]> ZD 103828 Please
>>>>>>>>>>> don't blindly copy-paste the AS cancellation template, in this case, the cx
>>>>>>>>>>> requested to remove a product and not cancel the AS but you canceled the
>>>>>>>>>>> entire AS. Please be careful and draft your response carefully.
>>>>>>>>>>>
>>>>>>>>>>> @Nitin Mishra <[email-masked]> ZD 103846 You shared
>>>>>>>>>>> the return instructions but never updated the UC notes, any reason for it??
>>>>>>>>>>> Please explain.
>>>>>>>>>>>
>>>>>>>>>>> @Dimpy Chawla <[email-masked]> ZD 103859 Please
>>>>>>>>>>> check my response and let me know if you realize what mistake did you make.
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>> Arif
>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, May 13, 2021 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @Vimal Tewari <[email-masked]> Chat with
>>>>>>>>>>>> #99916419:  Chat response from you seemed to very irresponsive
>>>>>>>>>>>> when the cx is inquiring about our supplements.
>>>>>>>>>>>> Why would you ask the customer to check with a doctor when you
>>>>>>>>>>>> could have simply mentioned the basic difference between BPO and BFO? This
>>>>>>>>>>>> is certainly not the right way mate.
>>>>>>>>>>>> The cx clearly mentioned his BP is good but he has issues with
>>>>>>>>>>>> blood flow so you could have told him about BFO benefits rather than
>>>>>>>>>>>> shrugging off your responsibility. Not acceptable at all.
>>>>>>>>>>>>
>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> EH-202104281239-022115
>>>>>>>>>>>> When you updated the ordered item, what did you remove and how did you
>>>>>>>>>>>> adjust the payment difference as the cx came on chat
>>>>>>>>>>>> recently and asked about the refund of the removed items.
>>>>>>>>>>>> Please check and let me know.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> Arif
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, May 12, 2021 at 10:06 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> ZD 103731, you
>>>>>>>>>>>>> changed the shipping address for this cx on his last order but it needed to
>>>>>>>>>>>>> be updated on the AS page for future orders, did you forget the process
>>>>>>>>>>>>> to update the shipping address? Please make sure to not repeat
>>>>>>>>>>>>> this mistake as the order for this customer is shipped out to his old
>>>>>>>>>>>>> address and he has all the reasons to blame us.
>>>>>>>>>>>>> I have replied to the cx about this and if he wants us to
>>>>>>>>>>>>> reship the order to his new address immediately, please escalate to Deb
>>>>>>>>>>>>> without waiting for this package to return to us.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>> Arif
>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, May 11, 2021 at 10:08 PM Phaedrus Arif <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> @[email-masked] <[email-masked]> Chat
>>>>>>>>>>>>>> with Jonathan ZD 103725: It appears you did not comprehend the customer's
>>>>>>>>>>>>>> issue fully, he had trouble placing the order
>>>>>>>>>>>>>> so you should have offered a call back rather than asking him
>>>>>>>>>>>>>> to call back since he had to make an international call which is not
>>>>>>>>>>>>>> feasible for him. Secondly, you shared the link to
>>>>>>>>>>>>>> update CC info for auto-ship customers which is not relevant
>>>>>>>>>>>>>> in this case since he doesn't have any active AS subscription with us.
>>>>>>>>>>>>>> Also, the cx wanted to access his account details
>>>>>>>>>>>>>> but we do not offer any account creation for customers other
>>>>>>>>>>>>>> than auto-ship subscribers and that as well with limited access. Please
>>>>>>>>>>>>>> check my response to the email you escalated
>>>>>>>>>>>>>> to Deb. Please be informed of this info for your future
>>>>>>>>>>>>>> reference.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> ZD 103658 You
>>>>>>>>>>>>>> typed the wrong name of our supplement Blood Reassure Optimizer, what's the
>>>>>>>>>>>>>> reason for this silly blunder?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Nitin Mishra <[email-masked]> ZD 103666, 103668,
>>>>>>>>>>>>>> 103683, 103661 Please offer the STS price of $25 in AS cancellation request
>>>>>>>>>>>>>> where the cx doesn't provide any reason.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @[email-masked] <[email-masked]> ZD
>>>>>>>>>>>>>> 103441 Please make sure to use the upper case and avoid grammatical
>>>>>>>>>>>>>> mistakes, I have noticed in quite a few tickets. Please install "Grammarly"
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Nitin Mishra <[email-masked]> ZD 103640 When the
>>>>>>>>>>>>>> cx informed about the cancellation reason, you needed to offer to delay a
>>>>>>>>>>>>>> few months instead of simply acknowledging. The idea is to retain
>>>>>>>>>>>>>> the cx and at least make an attempt or two by offering them
>>>>>>>>>>>>>> alternatives.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> ZD 103699 You did
>>>>>>>>>>>>>> not change the next attempt date while canceling the AS, please make sure
>>>>>>>>>>>>>> to change the date if you see a date popping up in that section.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, May 10, 2021 at 10:00 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Nitin Mishra <[email-masked]> Chat with Rachel
>>>>>>>>>>>>>>> Munyai: I guess you did not comprehend the cx query. She meant if it's okay
>>>>>>>>>>>>>>> to stop taking supplements during other medication
>>>>>>>>>>>>>>> but you shared the exchange instruction which was not
>>>>>>>>>>>>>>> relevant and you could have simply informed the cx it's okay to stop taking
>>>>>>>>>>>>>>> the supplement. Please be careful in the future.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> Chat with Kevin
>>>>>>>>>>>>>>> Beaty: You updated the address but did not mention anything in UC notes??
>>>>>>>>>>>>>>> Also, the city name was not correctly updated which I did.
>>>>>>>>>>>>>>> Please be very careful with AS orders and make sure to
>>>>>>>>>>>>>>> update the notes.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @[email-masked] <[email-masked]> Chat
>>>>>>>>>>>>>>> with James Peters: You did not answer the cx query correctly, he inquired
>>>>>>>>>>>>>>> about the order for the month of May and you shared the details from last
>>>>>>>>>>>>>>> month.
>>>>>>>>>>>>>>> His recent order was processed on 05/10 which you should
>>>>>>>>>>>>>>> have informed him about but you didn't. Please read the query carefully and
>>>>>>>>>>>>>>> answer appropriately in the future.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Thu, May 6, 2021 at 10:00 PM Phaedrus Arif <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 103525 Did you read the customer's query
>>>>>>>>>>>>>>>> carefully?? I didn't expect this from you. Please read
>>>>>>>>>>>>>>>> through again
>>>>>>>>>>>>>>>> and let me know what mistake did you make?
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @[email-masked]: ZD 103525 Please check my
>>>>>>>>>>>>>>>> response for future
>>>>>>>>>>>>>>>> reference.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Vimal Tewari ZD 103497 Please never say our supplements are
>>>>>>>>>>>>>>>> "completely organic", rather say "mostly organic".
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 103095 How did you charge the customer
>>>>>>>>>>>>>>>> for the added
>>>>>>>>>>>>>>>> bottle? We can only remove but cannot add anything since we
>>>>>>>>>>>>>>>> don't have
>>>>>>>>>>>>>>>> a way to charge the cx separately.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Wed, May 5, 2021 at 10:08 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>> > @Nushat: ZD 103352 Where are your UC notes after working
>>>>>>>>>>>>>>>> on this account??
>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>> > @Avneet: ZD 103274 Please share the instructions link
>>>>>>>>>>>>>>>> from the website
>>>>>>>>>>>>>>>> > or direct them to visit the instructions tab on the
>>>>>>>>>>>>>>>> website to get
>>>>>>>>>>>>>>>> > detailed dosage info.
>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>> > @Nitin ZD 103254: Please use a business alias instead of
>>>>>>>>>>>>>>>> your real name.
>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>> > @Avneet: ZD 103297: What name did you use?? Instead of
>>>>>>>>>>>>>>>> the customer's
>>>>>>>>>>>>>>>> > name, you used his email id to address in your response.
>>>>>>>>>>>>>>>> Please be
>>>>>>>>>>>>>>>> > careful of such silly mistakes.
>>>>>>>>>>>>>>>> > Also, no update in UC notes?? Why??
>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>> > @Avneet: ZD 103467 EH-202105050759-522367: The order
>>>>>>>>>>>>>>>> shows shipped
>>>>>>>>>>>>>>>> > already, did you escalate this to Jessica and Deb to
>>>>>>>>>>>>>>>> update and refund
>>>>>>>>>>>>>>>> > accordingly?
>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>> > @Avneet ZD 103473 Please check my response and make sure
>>>>>>>>>>>>>>>> to check the
>>>>>>>>>>>>>>>> > tracking update before responding to the cx as his recent
>>>>>>>>>>>>>>>> order still
>>>>>>>>>>>>>>>> > shows in transit and it's been over 5 weeks which is too
>>>>>>>>>>>>>>>> late for
>>>>>>>>>>>>>>>> > domestic orders. Please check my response and let me know
>>>>>>>>>>>>>>>> if you have
>>>>>>>>>>>>>>>> > any confusion.
>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>> > @Avneet: ZD 103479 Why didn't you respond to this ticket
>>>>>>>>>>>>>>>> that was open
>>>>>>>>>>>>>>>> > for over an hour within your shift time??
>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>> > Thanks
>>>>>>>>>>>>>>>> > Arif
>>>>>>>>>>>>>>>> > Cheers to life :-)
>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>> > On Tue, May 4, 2021 at 9:58 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > >
>>>>>>>>>>>>>>>> > > @Vimal Tewari  ZD 103231 You added BPO to the order and
>>>>>>>>>>>>>>>> left the date
>>>>>>>>>>>>>>>> > > to 05/30/2021 and also the cx asked to change the
>>>>>>>>>>>>>>>> frequency of the
>>>>>>>>>>>>>>>> > > shipments that you never addressed. Why??
>>>>>>>>>>>>>>>> > >
>>>>>>>>>>>>>>>> > > @Vimal Tewari  ZD 103221 Again a similar mistake, you
>>>>>>>>>>>>>>>> informed the cx
>>>>>>>>>>>>>>>> > > of the next AS for both AV and BFO to be on 05/24, but
>>>>>>>>>>>>>>>> for BFO the AS
>>>>>>>>>>>>>>>> > > date was 05/25. What's happening??
>>>>>>>>>>>>>>>> > >
>>>>>>>>>>>>>>>> > > @Nitin: ZD 103254 Why didn't you use your alias name??
>>>>>>>>>>>>>>>> @Ashish Dabral
>>>>>>>>>>>>>>>> > > Please share the email ids of new agents with me.
>>>>>>>>>>>>>>>> > >
>>>>>>>>>>>>>>>> > >
>>>>>>>>>>>>>>>> > >
>>>>>>>>>>>>>>>> > > Thanks
>>>>>>>>>>>>>>>> > > Arif
>>>>>>>>>>>>>>>> > > Cheers to life :-)
>>>>>>>>>>>>>>>> > >
>>>>>>>>>>>>>>>> > > On Thu, Apr 29, 2021 at 10:06 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > >
>>>>>>>>>>>>>>>> > > > @Harsh Sharma ZD 103186 The cx had another auto-ship
>>>>>>>>>>>>>>>> with us for
>>>>>>>>>>>>>>>> > > > CholesLo and AlphaViril that you failed to check.
>>>>>>>>>>>>>>>> Please be very
>>>>>>>>>>>>>>>> > > > careful when you have to check a customer's auto-ship
>>>>>>>>>>>>>>>> details.
>>>>>>>>>>>>>>>> > > >
>>>>>>>>>>>>>>>> > > > Thanks
>>>>>>>>>>>>>>>> > > > Arif
>>>>>>>>>>>>>>>> > > > Cheers to life :-)
>>>>>>>>>>>>>>>> > > >
>>>>>>>>>>>>>>>> > > > On Thu, Apr 22, 2021 at 10:01 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> > > > >  @everyone: No one has followed up on declined
>>>>>>>>>>>>>>>> orders since 04/19...
>>>>>>>>>>>>>>>> > > > > there are over 20 accounts in the AR section. any
>>>>>>>>>>>>>>>> reason for this
>>>>>>>>>>>>>>>> > > > > negligence???
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> > > > > @everyone: EH-202104170634-511144 Please call up
>>>>>>>>>>>>>>>> this customer's bank
>>>>>>>>>>>>>>>> > > > > which is Barclays to verify the address and
>>>>>>>>>>>>>>>> transaction as per Dr.
>>>>>>>>>>>>>>>> > > > > Sam's instructions and inform him to ship the order
>>>>>>>>>>>>>>>> > > > > accordingly.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> > > > > @Dimpy Chawla  ZD 102657 Did you call this customer
>>>>>>>>>>>>>>>> or ask anyone to
>>>>>>>>>>>>>>>> > > > > call this cx back after promising him?
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> > > > > @Dimpy Chawla ZD 92702 You didn't share the CC info
>>>>>>>>>>>>>>>> update link with
>>>>>>>>>>>>>>>> > > > > the cx that she requested specifically. What's the
>>>>>>>>>>>>>>>> reason to miss out
>>>>>>>>>>>>>>>> > > > > on this important thing??
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> > > > > @Nushat Hashmi  ZD 102765 Please inquire the link
>>>>>>>>>>>>>>>> that customers use
>>>>>>>>>>>>>>>> > > > > to place the order instead of blindly escalating it
>>>>>>>>>>>>>>>> and making the cx
>>>>>>>>>>>>>>>> > > > > run back and forth.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> > > > > Thanks
>>>>>>>>>>>>>>>> > > > > Arif
>>>>>>>>>>>>>>>> > > > > Cheers to life :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> > > > > Arif
>>>>>>>>>>>>>>>> > > > > Cheers to life :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> > > > > On Tue, Apr 20, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >
>>>>>>>>>>>>>>>> > > > > > @Nushat Hashmi Chat with Saeed: you replied: In a
>>>>>>>>>>>>>>>> single order you can select maximum 87 bottles for one product,... what
>>>>>>>>>>>>>>>> kind of typo is it and you never even corrected it until the end of the
>>>>>>>>>>>>>>>> chat?
>>>>>>>>>>>>>>>> > > > > >
>>>>>>>>>>>>>>>> > > > > > @Dimpy Chawla When I logged in with Nushat, we
>>>>>>>>>>>>>>>> saw multiple emails in zendesk that was not responded to. Please give me
>>>>>>>>>>>>>>>> some good excuses that why were you not able to respond to them.
>>>>>>>>>>>>>>>> > > > > > Where is your accountability in your reference to
>>>>>>>>>>>>>>>> teamwork? Please explain...
>>>>>>>>>>>>>>>> > > > > >
>>>>>>>>>>>>>>>> > > > > > @Dimpy Chawla ZD 102437 You were also supposed to
>>>>>>>>>>>>>>>> change the year of the next AS date that you missed. Please be careful.
>>>>>>>>>>>>>>>> > > > > >
>>>>>>>>>>>>>>>> > > > > >
>>>>>>>>>>>>>>>> > > > > >
>>>>>>>>>>>>>>>> > > > > > Thanks
>>>>>>>>>>>>>>>> > > > > > Arif
>>>>>>>>>>>>>>>> > > > > > Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >
>>>>>>>>>>>>>>>> > > > > >
>>>>>>>>>>>>>>>> > > > > > On Mon, Apr 19, 2021 at 10:31 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>
>>>>>>>>>>>>>>>> > > > > >> @Dimpy Chawla Chat with Sonia Greene: You
>>>>>>>>>>>>>>>> mentioned the date in DD/MM format which confused the cx and she rated your
>>>>>>>>>>>>>>>> chat bad. Do you need to be reminded of such basic
>>>>>>>>>>>>>>>> > > > > >> things about the date format of the US?? Please
>>>>>>>>>>>>>>>> be careful of such silly mistakes.
>>>>>>>>>>>>>>>> > > > > >>
>>>>>>>>>>>>>>>> > > > > >> @team Why was the chat of Juliane Biro missed?
>>>>>>>>>>>>>>>> @Vimal Tewari  it was either your shift or the next agent. Please let me
>>>>>>>>>>>>>>>> know.
>>>>>>>>>>>>>>>> > > > > >>
>>>>>>>>>>>>>>>> > > > > >> @Nushat Hashmi Chat with Kenneth Adderley: Why
>>>>>>>>>>>>>>>> did you not reinstate the AS and update the address after promising the cx?
>>>>>>>>>>>>>>>> > > > > >> Were you waiting for someone else to complete
>>>>>>>>>>>>>>>> your task??
>>>>>>>>>>>>>>>> > > > > >>
>>>>>>>>>>>>>>>> > > > > >> Thanks
>>>>>>>>>>>>>>>> > > > > >> Arif
>>>>>>>>>>>>>>>> > > > > >> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>
>>>>>>>>>>>>>>>> > > > > >>
>>>>>>>>>>>>>>>> > > > > >> On Wed, Apr 14, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>
>>>>>>>>>>>>>>>> > > > > >>> @Dimpy Chawla ZD 102140 This ticket was left
>>>>>>>>>>>>>>>> open for a long time during your shift and all you had to do was merge it
>>>>>>>>>>>>>>>> with the other open ticket. What's your reason this time?
>>>>>>>>>>>>>>>> > > > > >>>
>>>>>>>>>>>>>>>> > > > > >>> @Dimpy Chawla ZD 102095 You did not address the
>>>>>>>>>>>>>>>> request for the first order for which the customer asked about the refund
>>>>>>>>>>>>>>>> policy. Why??
>>>>>>>>>>>>>>>> > > > > >>>
>>>>>>>>>>>>>>>> > > > > >>> @Dimpy Chawla  ZD 102138 Please try no to
>>>>>>>>>>>>>>>> refund the same day international auto-ship orders until we get a
>>>>>>>>>>>>>>>> confirmation from Dr Sam since the orders are processed
>>>>>>>>>>>>>>>> > > > > >>> at midnight and shipped out first thing in the
>>>>>>>>>>>>>>>> morning. In this case, I see the shipping label has been created and I hope
>>>>>>>>>>>>>>>> the shipping could be cancelled by Dr Sam.
>>>>>>>>>>>>>>>> > > > > >>> Please be careful and before refunding check
>>>>>>>>>>>>>>>> shipstation or shopify to locate the shipping details and only refund if
>>>>>>>>>>>>>>>> you do not see the order in these portals.
>>>>>>>>>>>>>>>> > > > > >>>
>>>>>>>>>>>>>>>> > > > > >>> Thanks
>>>>>>>>>>>>>>>> > > > > >>> Arif
>>>>>>>>>>>>>>>> > > > > >>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>
>>>>>>>>>>>>>>>> > > > > >>>
>>>>>>>>>>>>>>>> > > > > >>> On Tue, Apr 13, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>
>>>>>>>>>>>>>>>> > > > > >>>> @Dimpy Chawla ZD 10766 Did you read the cx
>>>>>>>>>>>>>>>> query carefully or simply copy-pasted the template for the STS offer, he
>>>>>>>>>>>>>>>> clearly mentioned the reason for his cancellation but you
>>>>>>>>>>>>>>>> > > > > >>>> didn't notice that...also when you cancel AS,
>>>>>>>>>>>>>>>> please make sure to change the year of "Next attempt date" since it showed
>>>>>>>>>>>>>>>> 04/15/2021 and I had to change it.
>>>>>>>>>>>>>>>> > > > > >>>>
>>>>>>>>>>>>>>>> > > > > >>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>
>>>>>>>>>>>>>>>> > > > > >>>>
>>>>>>>>>>>>>>>> > > > > >>>> On Mon, Apr 12, 2021 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>
>>>>>>>>>>>>>>>> > > > > >>>>> @Dimpy Chawla ZD 100965 When you escalated
>>>>>>>>>>>>>>>> this to Deb, why didn't you update in UC notes?
>>>>>>>>>>>>>>>> > > > > >>>>>
>>>>>>>>>>>>>>>> > > > > >>>>> @Dimpy Chawla, You are doing the morning
>>>>>>>>>>>>>>>> shift and I see some declined orders (International) on which no attempt
>>>>>>>>>>>>>>>> has been made so far. Why are you not following up on declined orders?
>>>>>>>>>>>>>>>> > > > > >>>>> Please make sure to check all the orders in
>>>>>>>>>>>>>>>> AR during your shift where we need to contact the cx. I will be checking
>>>>>>>>>>>>>>>> those orders again, so please make sure to follow up on them.
>>>>>>>>>>>>>>>> > > > > >>>>>
>>>>>>>>>>>>>>>> > > > > >>>>> @Dimpy Chawla ZD 101862 Why did you not
>>>>>>>>>>>>>>>> respond to this ticket during your shift? It was a simple shipping update
>>>>>>>>>>>>>>>> response. Please explain.
>>>>>>>>>>>>>>>> > > > > >>>>>
>>>>>>>>>>>>>>>> > > > > >>>>> @Nushat Hashmi  Chat with Rafael Salas Why
>>>>>>>>>>>>>>>> are there 2 auto-ship orders processed for this customer, he contacted on
>>>>>>>>>>>>>>>> 04/10 for his AS order of AV and there was already an order processed
>>>>>>>>>>>>>>>> > > > > >>>>> on 04/08 but you mentioned it was due on
>>>>>>>>>>>>>>>> 05/10 and processed another order??? What's going on here, please clarify?
>>>>>>>>>>>>>>>> > > > > >>>>>
>>>>>>>>>>>>>>>> > > > > >>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>
>>>>>>>>>>>>>>>> > > > > >>>>> On Wed, Apr 7, 2021 at 10:01 PM Phaedrus Arif
>>>>>>>>>>>>>>>> <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>> @Nushat Hashmi ZD 101157: Why is the status
>>>>>>>>>>>>>>>> showing "Solved", did you mean to escalate this to Deb? Please check and
>>>>>>>>>>>>>>>> confirm what action needs to be taken?
>>>>>>>>>>>>>>>> > > > > >>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>> @Dimpy Chawla ZD 101263 Please check my
>>>>>>>>>>>>>>>> response for your future response and ask the other agents to read it too.
>>>>>>>>>>>>>>>> > > > > >>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>> @Dimpy Chawla ZD 101245 You reinstated the
>>>>>>>>>>>>>>>> auto-ship subscription but without changing the item code to STS that was
>>>>>>>>>>>>>>>> promised to the cx. Any reason for this petty mistake??
>>>>>>>>>>>>>>>> > > > > >>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>> On Mon, Apr 5, 2021 at 10:02 PM Phaedrus
>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>> @team : I see that agents in the morning
>>>>>>>>>>>>>>>> and afternoon shift are not following up on the declined international
>>>>>>>>>>>>>>>> orders falling under their time zone. Why?? I need some
>>>>>>>>>>>>>>>> > > > > >>>>>>> reasonable explanations... @Harsh Sharma
>>>>>>>>>>>>>>>> @Nushat Hashmi  Could you please confirm if you're working during these
>>>>>>>>>>>>>>>> shifts and why are the declined orders not being followed up on??
>>>>>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>> @Harsh Sharma ZD 100873 What was the need
>>>>>>>>>>>>>>>> to escalate this to Deb unnecessarily?? Cx didn't want the product so you
>>>>>>>>>>>>>>>> could simply ask him if he wants to return it...
>>>>>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>> @Harsh Sharma Zd 100899 You also needed to
>>>>>>>>>>>>>>>> push the next AS date to 60 days as well after changing the frequency, the
>>>>>>>>>>>>>>>> cx asked to change the frequency so it was
>>>>>>>>>>>>>>>> > > > > >>>>>>> clear to understand that he didn't need it
>>>>>>>>>>>>>>>> this month.
>>>>>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>> @team : ZD 100913 I want everyone to
>>>>>>>>>>>>>>>> install Grammarly in your system as I have seen enough grammatical errors
>>>>>>>>>>>>>>>> that paint an unprofessional impression of HFL...
>>>>>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>> @Vimal Tewari ZD 100921 Cx already
>>>>>>>>>>>>>>>> mentioned she wanted the frequency to be once in every 2 months, so what's
>>>>>>>>>>>>>>>> the point of her contacting us again and again??
>>>>>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>> d this to Deb?????????????? WTH...this is
>>>>>>>>>>>>>>>> not acceptable...
>>>>>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>> @Harsh Sharma ZD 101050 What's happening
>>>>>>>>>>>>>>>> with you mate?? You did not apply the STS code after reinstating the
>>>>>>>>>>>>>>>> auto-ship??????
>>>>>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>> On Thu, Apr 1, 2021 at 10:03 PM Phaedrus
>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>> @team: Why are the declined orders not
>>>>>>>>>>>>>>>> being followed up on since 03/30??
>>>>>>>>>>>>>>>> > > > > >>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>> On Tue, Mar 30, 2021 at 10:00 PM Phaedrus
>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>> @HFL Team Why was Cecil Elmore's chat
>>>>>>>>>>>>>>>> missed??
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>> On Fri, Mar 26, 2021 at 9:59 PM Phaedrus
>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>> @Nushat Hashmi ZD 100407 Where did you
>>>>>>>>>>>>>>>> see Dr Sam confirming the shipment of the updated order and why would you
>>>>>>>>>>>>>>>> ask him to refund when it's our job
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>> to process the refund in such cases??
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>> @Dimpy Chawla, Please correct your typo
>>>>>>>>>>>>>>>> as I see it in a lot of your responses...for eg. 100487 - you spelt
>>>>>>>>>>>>>>>> "apologies"  instead of "apologize"... please be careful and also check my
>>>>>>>>>>>>>>>> response
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>> for your future reference.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>> On Thu, Mar 25, 2021 at 9:57 PM Phaedrus
>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>> @Harsh Sharma ZD 100439 You did not
>>>>>>>>>>>>>>>> cancel the other auto-ship of BFO as this cx had 2 separate AS, please be
>>>>>>>>>>>>>>>> careful with such mistakes.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>> On Fri, Mar 19, 2021 at 9:57 PM
>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>> @Harsh Sharma Chat with Jean-Claude
>>>>>>>>>>>>>>>> LItalien: What went on with your chat disconnection and why didn't you
>>>>>>>>>>>>>>>> contact the cx through email/call when the chat was disconnected??
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>> @Abhishek Dalal ZD 100323 Where did
>>>>>>>>>>>>>>>> you find the future orders? Could you please share the auto-ship details of
>>>>>>>>>>>>>>>> this customer?
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>> On Thu, Mar 18, 2021 at 9:59 PM
>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>> @Abhishek Dalal ZD 100290 Please read
>>>>>>>>>>>>>>>> your response and let me know if you did anything WRONG that sounds super
>>>>>>>>>>>>>>>> silly to me..
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>> On Wed, Mar 17, 2021 at 9:57 PM
>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> @Harsh Sharma Why are you not
>>>>>>>>>>>>>>>> updating the google sheet of all the declined orders after following up on
>>>>>>>>>>>>>>>> them??
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> @Abhishek Dalal Chat with Orlando
>>>>>>>>>>>>>>>> Gomez: You replied with: "I am sorry i can't share any such information."
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> Instead, you could say we do not
>>>>>>>>>>>>>>>> have such data available with us and try to use "We" instead of "I" as we
>>>>>>>>>>>>>>>> are representing HFL.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> @Abhishek Dalal Chat with Troy: Why
>>>>>>>>>>>>>>>> didn't you suggest the customer someone else will call back later instead,
>>>>>>>>>>>>>>>> I saw your chat with too much of grammatical errors.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> It doesn't give a good impression,
>>>>>>>>>>>>>>>> please use Grammarly to spell check your responses and in the future make
>>>>>>>>>>>>>>>> sure to let someone else follow up if the cx doesn't
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> understand you.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>> On Fri, Mar 12, 2021 at 9:50 PM
>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> @Nushat Hashmi Marlena Johnson ZD
>>>>>>>>>>>>>>>> 100048: You responded to the cx without checking her active AS in Shopify,
>>>>>>>>>>>>>>>> any excuse for this inadvertence???  @Harsh Sharma  thanks for taking care
>>>>>>>>>>>>>>>> of this and also please make sure to update the notes after cancelling the
>>>>>>>>>>>>>>>> AS since it's not showing up on the order notes...
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> @Nushat Hashmi
>>>>>>>>>>>>>>>> EH-202103120219-366957 You placed the order for this customer for 7 bottles
>>>>>>>>>>>>>>>> with a 25% discount...this is absolutely unacceptable...
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> 7 bottles are already priced cheap
>>>>>>>>>>>>>>>> and you gave him an ADDITIONAL 25% DISCOUNT... IN the future, please make
>>>>>>>>>>>>>>>> sure not to exceed anything more than 10%
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> DO NOT OFFER MORE THAN 10% ON BULK
>>>>>>>>>>>>>>>> ORDERS
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> @Abhishek Dalal Declined orders:
>>>>>>>>>>>>>>>> Don't you consider in following up on declined orders or do you need to
>>>>>>>>>>>>>>>> reminded separately as I see no attempt has been made
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> to contact the customers since
>>>>>>>>>>>>>>>> March 10th... You have a good EXCUSE for it???  @HFL Team Why is no one
>>>>>>>>>>>>>>>> following up on the declined orders???
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>> On Thu, Mar 4, 2021 at 9:59 PM
>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99912 Did you
>>>>>>>>>>>>>>>> read the email clearly? His new shipping address was already updated but
>>>>>>>>>>>>>>>> you changed it to his old address... Please be careful
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> with auto-ship orders.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 99913 You also
>>>>>>>>>>>>>>>> needed to clear the next attempt date after reinstating the subscription
>>>>>>>>>>>>>>>> since it showed the next attempt date from last year
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> @Vimal Tewari ZD 99828 Please
>>>>>>>>>>>>>>>> check my reply since it was easy to explain the shipping cost without
>>>>>>>>>>>>>>>> escalating it to Deb.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> @Vimal Tewari  ZD 99924 Instead of
>>>>>>>>>>>>>>>> asking Deb to check and assist in this situation where the cx didn't
>>>>>>>>>>>>>>>> receive the supplements correctly, we could simply ask Deb
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> to ship the right products asap
>>>>>>>>>>>>>>>> since the onus is on us and Deb works for only an hour a day so it will
>>>>>>>>>>>>>>>> save her some time as well.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> P.S. - It would be kind of all you
>>>>>>>>>>>>>>>> privileged people to slightly bother yourself to reply to my questions in
>>>>>>>>>>>>>>>> the feedback emails... @Abhishek Dalal @Nushat Hashmi @Harsh Sharma
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> On Wed, Mar 3, 2021 at 9:55 PM
>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> @Harsh Sharma ZD 99879 What
>>>>>>>>>>>>>>>> happened here? the cx asked to cancel AS but you never addressed that
>>>>>>>>>>>>>>>> concern??? Please explain!!!
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> On Tue, Mar 2, 2021 at 9:55 PM
>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99799 Where
>>>>>>>>>>>>>>>> is the refund for the removed item? How did you process it?
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> On Mon, Mar 1, 2021 at 9:56 PM
>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> @Abhishek Dalal @Nushat Hashmi
>>>>>>>>>>>>>>>> Why didn't you guys respond to this Gmail query from
>>>>>>>>>>>>>>>> [email-masked] during your shift Saturday
>>>>>>>>>>>>>>>> morning??? Please explain.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> @Nushat Hashmi
>>>>>>>>>>>>>>>> EH-202102270140-299741 You refunded this order without cancelling the
>>>>>>>>>>>>>>>> shipment and it appears the order has been shipped out already. What's
>>>>>>>>>>>>>>>> going on?
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> On Mon, Feb 22, 2021 at 9:56 PM
>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99545 Why
>>>>>>>>>>>>>>>> didn't you ask the reason and offer STS price?
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99557 You
>>>>>>>>>>>>>>>> needed to update the shipping address not cancel it, the cx clearly
>>>>>>>>>>>>>>>> explained to stop the shipments to the old address or else there's no point
>>>>>>>>>>>>>>>> in sharing the new shipping address if the cx didn't want to continue.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Please read the emails more
>>>>>>>>>>>>>>>> carefully.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> On Fri, Feb 19, 2021 at 9:57
>>>>>>>>>>>>>>>> PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99519 So
>>>>>>>>>>>>>>>> you updated this order from 2 LO to 1 LO... did you inform Jessica and how
>>>>>>>>>>>>>>>> did you refund for the 1 LO removed/rectified from the order?
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi Chat with
>>>>>>>>>>>>>>>> William Wilson: Please make sure to give correct info before giving a
>>>>>>>>>>>>>>>> definite answer, most of the herbs used in CL is organic, not all.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99526 You
>>>>>>>>>>>>>>>> needed to share the account creation link as well.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99363
>>>>>>>>>>>>>>>> Please check Harsh's response as that's more accurate since the customer
>>>>>>>>>>>>>>>> wishes to resell our products.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99358 This
>>>>>>>>>>>>>>>> customer has 2 AS and you should have also checked with his last name to
>>>>>>>>>>>>>>>> pull up the other orders...
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Please please be extra
>>>>>>>>>>>>>>>> careful with AS orders and make sure to check multiple times that there are
>>>>>>>>>>>>>>>> no active AS under the same customer's name, email, ZIP code.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Your mistake could cause us a
>>>>>>>>>>>>>>>> big problem as I have already mentioned in the past many a time to be extra
>>>>>>>>>>>>>>>> careful with AS subscriptions.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal  ZD
>>>>>>>>>>>>>>>> 99331/99307 What was this ticket about? Where did you see the cx was
>>>>>>>>>>>>>>>> charged with ProVanax Inc.??
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99317 Who
>>>>>>>>>>>>>>>> informed you international orders are delivered within 5-7 business days??
>>>>>>>>>>>>>>>> This is totally inadvertent of you, not acceptable mate.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 99334 Why
>>>>>>>>>>>>>>>> didn't you inform the cx of the recent order shipped, I have already
>>>>>>>>>>>>>>>> mentioned it several times to inform the cx of any recent order that's
>>>>>>>>>>>>>>>> undelivered when the cx wants to cancel AS orders. This is not good mate.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> On Tue, Feb 16, 2021 at 8:43
>>>>>>>>>>>>>>>> PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 98993 Why
>>>>>>>>>>>>>>>> was this ticket in "Pending" status when you escalated this to Deb??
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> On Fri, Feb 12, 2021 at 8:52
>>>>>>>>>>>>>>>> PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi Ticket
>>>>>>>>>>>>>>>> #98102: You confirmed the AS was cancelled last month but it wasn't and
>>>>>>>>>>>>>>>> Harsh cancelled it today since the cx received another AS order...
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> PLEASE GIVE THE BEST EXCUSE
>>>>>>>>>>>>>>>> TO @Deeksha Dadu AND EXPLAIN WHY DIDN'T YOU CANCEL THE AS BACK THEN???
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> I see you are taking the
>>>>>>>>>>>>>>>> feedbacks pretty lightly and it's making our jobs pretty heavy....
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> On Thu, Feb 11, 2021 at
>>>>>>>>>>>>>>>> 10:28 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari Chat with
>>>>>>>>>>>>>>>> Joe ZD 99255 : What was the need to escalate to Deb when you could have
>>>>>>>>>>>>>>>> simply shared the response from Dr. Robbins as we have been doing it since
>>>>>>>>>>>>>>>> a long time.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99214
>>>>>>>>>>>>>>>> Let me clear this up again very clearly: We never quote the price of HFL
>>>>>>>>>>>>>>>> supplements in any other currency whatsoever, even with the recent exchange
>>>>>>>>>>>>>>>> rate....
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> So, please NEVER EVER
>>>>>>>>>>>>>>>> quote the price in any other currency... Hope it's clear...
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @team: I see a voicemail
>>>>>>>>>>>>>>>> left for Dr. Sam in Gmail where no one has followed up...any reason for
>>>>>>>>>>>>>>>> this???
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari  ZD 99244
>>>>>>>>>>>>>>>> Why is there a need to escalate this when we could simply ask the concern
>>>>>>>>>>>>>>>> as he enquired about the promotional email from us?
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD 99262
>>>>>>>>>>>>>>>> Weren't you supposed to suggest a partial refund for the extra items added
>>>>>>>>>>>>>>>> instead of cancelling the whole order?
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> On Wed, Feb 10, 2021 at
>>>>>>>>>>>>>>>> 9:57 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal @Harsh
>>>>>>>>>>>>>>>> Sharma Ticket #99036 I was able to easily pull this cx order in shopify
>>>>>>>>>>>>>>>> with her name... both of you certainly did not bother checking the details
>>>>>>>>>>>>>>>> properly...not acceptable
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD 99118
>>>>>>>>>>>>>>>> This cx simply wanted to get the 2 bottles processed separately at the STS
>>>>>>>>>>>>>>>> price and still continue with AS, no need to suggest to place a one-time
>>>>>>>>>>>>>>>> order.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari  ZD Ticket
>>>>>>>>>>>>>>>> #99150 This cx placed an order with us and has some questions as she
>>>>>>>>>>>>>>>> mentioned, please call her and check what help does she need from us...
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @everyone: Whenever a cx
>>>>>>>>>>>>>>>> reports a website error with placing an order online, please get all the
>>>>>>>>>>>>>>>> possible details like the device they're using, browser, error type, etc...
>>>>>>>>>>>>>>>> we need to find out the specific glitch so we need to know as much as
>>>>>>>>>>>>>>>> possible.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 99167
>>>>>>>>>>>>>>>> When you cancel an auto-ship please ensure to disable the auto-ship and
>>>>>>>>>>>>>>>> cleat the next attempt date as well.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Feb 8, 2021 at
>>>>>>>>>>>>>>>> 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi Please
>>>>>>>>>>>>>>>> respond to Dr Sam's question on leaving a message in response to a
>>>>>>>>>>>>>>>> customer's voicemail. It's been 2 days and I don't see a reply from you...
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari When the
>>>>>>>>>>>>>>>> customer complains about the website not working, do you ask what device do
>>>>>>>>>>>>>>>> they use? How many customers on an average have you been getting who faced
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> this issue? Please let
>>>>>>>>>>>>>>>> me know as I need to get to the bottom of this after reading the entire
>>>>>>>>>>>>>>>> trail of the email with Dr Sam.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with
>>>>>>>>>>>>>>>> John Gates EH-202101280645-155258: Why didn't you cancel the future orders
>>>>>>>>>>>>>>>> when the cx has decided to return this order and you shared the
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> return instructions??
>>>>>>>>>>>>>>>> This is so petty and simple to understand, please don't repeat such a
>>>>>>>>>>>>>>>> mistake.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari Chat with
>>>>>>>>>>>>>>>> Kris: When the product is close to expiration date then it is still okay to
>>>>>>>>>>>>>>>> use them since the shelf life is 3 years and the expiration date is for
>>>>>>>>>>>>>>>> only 1 year.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Hope it makes sense,
>>>>>>>>>>>>>>>> please email the customer informing the same. Once the bottle is opened it
>>>>>>>>>>>>>>>> needs to be consumed within 12 months.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @HFL Team Please follow
>>>>>>>>>>>>>>>> up on this order EH-202012222031-299830 from the fraud review section and
>>>>>>>>>>>>>>>> check if the customer placed this order and let me know.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Feb 3, 2021 at
>>>>>>>>>>>>>>>> 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Chat
>>>>>>>>>>>>>>>> with Brenda McKinney: No update in UC about the return instructions????
>>>>>>>>>>>>>>>> Please update it UC notes, this is a repeated mistake... Not acceptable
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Feb 2, 2021 at
>>>>>>>>>>>>>>>> 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat
>>>>>>>>>>>>>>>> with Thomas Rottler: You had to inform the cx about the recent shipment as
>>>>>>>>>>>>>>>> he could come back to us complaining about his recent auto-ship order
>>>>>>>>>>>>>>>> cancellation.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Please email this cx
>>>>>>>>>>>>>>>> informing about the shipment of his recent order.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat
>>>>>>>>>>>>>>>> with Burhan: ZD 98918 Please check my response for your future reference so
>>>>>>>>>>>>>>>> you could deal with them on your own.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari ZD 98851
>>>>>>>>>>>>>>>> The cx confirmed the STS price, so what's the confusion about verifying it
>>>>>>>>>>>>>>>> again?
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Feb 1, 2021 at
>>>>>>>>>>>>>>>> 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Chat
>>>>>>>>>>>>>>>> with Joe Pierobon: You did not respond to this customer for over 2 minutes
>>>>>>>>>>>>>>>> and he left the chat. Any reason for no response to the customer??
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari  Chat
>>>>>>>>>>>>>>>> with Prosper Apkor: We are not allowing AmazonPay option for now, please be
>>>>>>>>>>>>>>>> informed and let the cx know accordingly.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> @team: Missed chat
>>>>>>>>>>>>>>>> with Yelena Katko - Who was in that shift on 30th Jan after @Abhishek Dalal
>>>>>>>>>>>>>>>> and why was the chat missed???
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 27, 2021
>>>>>>>>>>>>>>>> at 10:05 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat
>>>>>>>>>>>>>>>> with Dhruv: The shipments are delivered at the door-step of the recipient's
>>>>>>>>>>>>>>>> address, please inform the cx accordingly.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Jan 26, 2021
>>>>>>>>>>>>>>>> at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD
>>>>>>>>>>>>>>>> 98638  Please be informed to never quote in any other currency except for
>>>>>>>>>>>>>>>> $US as the cx could complain later due to the
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> fluctuations in the
>>>>>>>>>>>>>>>> exchange rate.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jan 25,
>>>>>>>>>>>>>>>> 2021 at 10:10 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>> Chat with Rafael Salas   EH-202101050101-299576: You confirmed the AS order
>>>>>>>>>>>>>>>> of AV for the month of May but the date was 5th Feb and no notes in UC?
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Why this kind of a
>>>>>>>>>>>>>>>> repeated mistake? Please have a good explanation.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan 22,
>>>>>>>>>>>>>>>> 2021 at 10:02 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma
>>>>>>>>>>>>>>>> Chat with Thomas Golaszewski... Please share the correct CC update link, I
>>>>>>>>>>>>>>>> guess you have called this customer to update it.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Here's the
>>>>>>>>>>>>>>>> correct link:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> https://www.hflorder.com/cc/
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 20,
>>>>>>>>>>>>>>>> 2021 at 10:02 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma
>>>>>>>>>>>>>>>> Chat with Holly Ragan: You should have cancelled the auto-ship of Blood
>>>>>>>>>>>>>>>> Sugar Optimizer and email the customer about the refund policy in this case.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> If the cx
>>>>>>>>>>>>>>>> received another bottle, I am sure he would have not been happy about it,
>>>>>>>>>>>>>>>> please be very careful with auto-ship orders and make sure to take
>>>>>>>>>>>>>>>> appropriate actions.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>>>>>>>> :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Jan 19,
>>>>>>>>>>>>>>>> 2021 at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>>>> Dalal  EH-202101120629-333658  You rejected this order but did not process
>>>>>>>>>>>>>>>> the refund as the PayPal payment shows processed.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I have done it
>>>>>>>>>>>>>>>> for this time but please ensure not to make such a mistake again.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>>>>>>>> :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Jan 14,
>>>>>>>>>>>>>>>> 2021 at 9:50 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>>>> Dalal @Nushat Hashmi Thanks for the clarification on CC info doubt, please
>>>>>>>>>>>>>>>> let me know if you have a further concern on this matter.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari
>>>>>>>>>>>>>>>> ZD 98303 Could you show me the cx order of 3 BFO that she wants to exchange
>>>>>>>>>>>>>>>> with CL for? Is it on Shopify?? I couldn't find any order at UC.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Could you also
>>>>>>>>>>>>>>>> please share the login details and the link to Shopify so I could access
>>>>>>>>>>>>>>>> the orders from there?
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat
>>>>>>>>>>>>>>>> Hashmi  ZD 98310 Did you inform Jessica about the address update??
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>>>>>>>> :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan
>>>>>>>>>>>>>>>> 13, 2021 at 9:58 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>>>> Dalal ZD  98262  You only cancelled one AS and there was another AS of CL
>>>>>>>>>>>>>>>> still active, why didn't you cancel the other one? Did the cx only want to
>>>>>>>>>>>>>>>> cancel one AS?
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>>>> Dalal Nushat told me you informed him that we need CC details only when the
>>>>>>>>>>>>>>>> order amount is above $199... can I ask who trained you on this? Are you
>>>>>>>>>>>>>>>> not aware of our payment options??
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>>>> Dalal ZD 98269 There is an active auto-ship on this customer's name, did
>>>>>>>>>>>>>>>> you not have enough time to use the name filter to cross check ??
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>>>> Dalal  ZD 97578 You simply needed to share the exchange instructions on
>>>>>>>>>>>>>>>> this one without escalating it to Deb, did you even go through the trail
>>>>>>>>>>>>>>>> mail??
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat
>>>>>>>>>>>>>>>> Hashmi  ZD 98289 You needed to explain the monthly cut-off date of
>>>>>>>>>>>>>>>> auto-ship subscription which is one in every 24 days, please check my
>>>>>>>>>>>>>>>> response.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>>>>>> life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jan
>>>>>>>>>>>>>>>> 11, 2021 at 9:57 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh
>>>>>>>>>>>>>>>> Sharma ZD  98185  Please be informed shipping is not free on subsequent
>>>>>>>>>>>>>>>> auto-ship orders, be it domestic or international... Make sure to give the
>>>>>>>>>>>>>>>> same info to cx in the future.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>>>>>> life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan
>>>>>>>>>>>>>>>> 8, 2021 at 9:56 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal
>>>>>>>>>>>>>>>> Tewari Were you able to create an account on "Shopify" Please confirm and
>>>>>>>>>>>>>>>> let me and Dr Sam know.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat
>>>>>>>>>>>>>>>> Hashmi ZD  98163  May I ask where did you find the information of referral
>>>>>>>>>>>>>>>> discount being credited to PayPal account? Please check my response.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>>>>>> life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan
>>>>>>>>>>>>>>>> 6, 2021 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh
>>>>>>>>>>>>>>>> Sharma  Ticket #97991 When you reinstate a cancelled auto-ship, then please
>>>>>>>>>>>>>>>> make sure the CC # reflects on the auto-ship page after enabling it and
>>>>>>>>>>>>>>>> going back again to verify.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal
>>>>>>>>>>>>>>>> Tewari EH-202101050014-588325 You cancelled the AS but did not inform the
>>>>>>>>>>>>>>>> customer about the recent order shipped, please do it so the cx doesn't
>>>>>>>>>>>>>>>> come back firing at us.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>>>> Dalal ZD 98048 Her last order has the correct expiration, you could have
>>>>>>>>>>>>>>>> simply updated the expiration date on the auto-ship page. Please stay
>>>>>>>>>>>>>>>> informed about such situation for your future reference.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh
>>>>>>>>>>>>>>>> Sharma ZD 98061 In such situations, we could also share a 10% discount link
>>>>>>>>>>>>>>>> without escalating it to Deb.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh
>>>>>>>>>>>>>>>> Sharma ZD 98024 Please check my response for your future reference.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>>>>>> life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri,
>>>>>>>>>>>>>>>> Jan 1, 2021 at 9:56 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @everyone:  EH-202012300020-099330 This customer emailed on Gmail 1 day ago
>>>>>>>>>>>>>>>> and no one has even bothered to answer or reply to this customer. I see the
>>>>>>>>>>>>>>>> emails after this one responded to but this one was particularly left out.
>>>>>>>>>>>>>>>> Could you all answer why???
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh
>>>>>>>>>>>>>>>> Sharma Chat with Abraham : We do not take financial info on chat or email,
>>>>>>>>>>>>>>>> it needs to be processed only over the phone. May I know if you checked
>>>>>>>>>>>>>>>> with someone in the office if you could ask for the CVC of credit card?
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat
>>>>>>>>>>>>>>>> Hashmi ZD97922  Please put the name of the supplement when you use the
>>>>>>>>>>>>>>>> template as the response looks to be copy-pasted.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>>>> Dalal ZD 97941 : The auto-ship subscription was supposed to be cancelled as
>>>>>>>>>>>>>>>> per the customer's request. Please make sure to cancel and then pitch for
>>>>>>>>>>>>>>>> anything else.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> No notes
>>>>>>>>>>>>>>>> updated either??
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh
>>>>>>>>>>>>>>>> Sharma ZD 97892 Please escalate such situations to Deb as it could put her
>>>>>>>>>>>>>>>> off from ordering in the future.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>>>>>> life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue,
>>>>>>>>>>>>>>>> Dec 29, 2020 at 9:58 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Abhishek Dalal ZD  Ticket #97804  Ths customer was confused with gelatin
>>>>>>>>>>>>>>>> and we simply needed to clarify the gelatin we use is plant-based but you
>>>>>>>>>>>>>>>> shared the return instructions, were you not aware of this at all?
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara
>>>>>>>>>>>>>>>> Blythe Delfino Ticket Ticket #97816 I am quite surprised with your reply,
>>>>>>>>>>>>>>>> Kae. May I know on what grounds did you offer a 50% refund on an order
>>>>>>>>>>>>>>>> which is more than a year old??
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat
>>>>>>>>>>>>>>>> Hashmi ZD  Ticket #97845  The cx already confirmed by saying she would
>>>>>>>>>>>>>>>> appreciate the STS price, what's the point on reconfirming... Please
>>>>>>>>>>>>>>>> understand their expressions more clearly in such situations.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>>>>>>>>> to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu,
>>>>>>>>>>>>>>>> Dec 24, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh
>>>>>>>>>>>>>>>> Sharma Chat with Vicki Oberg EH-202011051714-233633
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You
>>>>>>>>>>>>>>>> offered an exchange to which the customer agreed and later you offered a
>>>>>>>>>>>>>>>> 50% refund?? What were you thinking?? Did you read the customer's
>>>>>>>>>>>>>>>> response?? Please explain
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Abhishek Dalal ZD Ticket #97762 What's the need to escalate to Deb, all
>>>>>>>>>>>>>>>> you needed to do is share the return instructions since the cx was
>>>>>>>>>>>>>>>> responded by Dr Sam to not take the supplement and it is still under the
>>>>>>>>>>>>>>>> refund time frame?
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>>>>>>>>> to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed,
>>>>>>>>>>>>>>>> Dec 23, 2020 at 9:56 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Nushat Hashmi ZD  Ticket #97432  The store credit is valid until one year
>>>>>>>>>>>>>>>> from the date of purchase, just so you know. Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>>>>>>>>> to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>>>>>> Tue, Dec 22, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Abhishek Dalal Chat with Debbie: The cx left the chat and there was no
>>>>>>>>>>>>>>>> response from your side for 3 minutes after your last response... What got
>>>>>>>>>>>>>>>> you stuck in sharing the link to access her order history?
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Nushat Hashmi Chat with Alia: Please be informed we have a lot of merchant
>>>>>>>>>>>>>>>> accounts on most of our supplements name, so the customer could see any of
>>>>>>>>>>>>>>>> those merchant accounts on their CC statement. There are a few more like
>>>>>>>>>>>>>>>> HFL/ Dr Sam Robbins/ Health Media Inc/ etc...
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Harsh Sharma  Chat with Kim McFarland: We need to ask the reason for
>>>>>>>>>>>>>>>> auto-ship cancellation and offer STS price if required to retain the
>>>>>>>>>>>>>>>> customer but you didn't follow the procedure. Any reason for it?
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>>>>>> Mon, Dec 21, 2020 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Nushat Hashmi Chat with Ahmad  EH-202011260037-500139
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This
>>>>>>>>>>>>>>>> customer asked to increase the quantity to 2 bottles per month and not the
>>>>>>>>>>>>>>>> frequency, please check with this customer to reconfirm or email him
>>>>>>>>>>>>>>>> letting him know that he will receive 1 bottle of each supplement every
>>>>>>>>>>>>>>>> month. Please read the query carefully and check with the customer if he
>>>>>>>>>>>>>>>> was referring to the frequency or the quantity.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @everyone: ZD Ticket #97466  Why didn't anyone respond to this open ticket
>>>>>>>>>>>>>>>> since the last 5 days???
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>>>>>> Wed, Dec 16, 2020 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @everyone: ZD  Ticket #97477 Someone marked this ticket as pending without
>>>>>>>>>>>>>>>> responding as well... @Vimal Tewari Please check who did this and I will
>>>>>>>>>>>>>>>> ask Ashish to find out and let Deeksha know about this unacceptable
>>>>>>>>>>>>>>>> behaviour
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>>>>>> Wed, Dec 16, 2020 at 9:54 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @everyone: ZD  Ticket #97479  Why was this ticket not responded to???
>>>>>>>>>>>>>>>> Please let me know who was in shift at the time....
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>>>>>> Thu, Dec 10, 2020 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Vimal Tewari Could you please share the email ids of the new agents please
>>>>>>>>>>>>>>>> and share the feedback in the interim.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @nick: Chat with Michelle (EH-202012090014-399771): You must inform the
>>>>>>>>>>>>>>>> customer about the recent order shipped that has not been delivered when a
>>>>>>>>>>>>>>>> customer wants to cancel their auto-ship.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @harry: Chat with Lawrence: Please direct the customers to
>>>>>>>>>>>>>>>> www.4hfl.com to place the orders online apart from
>>>>>>>>>>>>>>>> offering a phone order.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Tue, Dec 8, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Pritish Nandi ZD  Ticket #97187  Please be informed the orders that are
>>>>>>>>>>>>>>>> being placed through healthfitnesslongevity.com is from
>>>>>>>>>>>>>>>> our new website and they are not accessible in UC so we need to escalate
>>>>>>>>>>>>>>>> them to Deb for now as I have informed DSR and he is making some videos on
>>>>>>>>>>>>>>>> how to access those orders, once it's available it will be shared with
>>>>>>>>>>>>>>>> everyone.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Arjun Hurry Chat with Jorge: Please be informed the customer cannot make
>>>>>>>>>>>>>>>> any amendment in their account, so directing them to update CC info will
>>>>>>>>>>>>>>>> not work, it has to be done through the link or by calling us. Just letting
>>>>>>>>>>>>>>>> you know.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Thu, Dec 3, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Abhishek Dalal Chat with Leo Hogberg Yilmaz: The cx left the chat since
>>>>>>>>>>>>>>>> you didn't respond for around 3 minutes, what's your reason for this?
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Abhishek Dalal Chat with Errol: Why ask her to email from the website and
>>>>>>>>>>>>>>>> not escalating it to Deb at our end? We are the customer service team so
>>>>>>>>>>>>>>>> it's on us to escalate such matters to Deb and create a ZD ticket.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Vimal Tewari Chat with Ye Na Chen: Please offer a callback to such
>>>>>>>>>>>>>>>> customers apart from asking them to call us as they might not bother
>>>>>>>>>>>>>>>> calling us and we lose the sale.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Wed, Nov 25, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe
>>>>>>>>>>>>>>>> Delfino Chat with Robin: Your chat response upset the customer and it
>>>>>>>>>>>>>>>> sounded quite personal, you could have simply stated the policy and not say
>>>>>>>>>>>>>>>> much. If DSR comes across this chat, it could seriously piss him off.
>>>>>>>>>>>>>>>> Please stick to the basic policies without getting too involved in it.
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Chat
>>>>>>>>>>>>>>>> with Stacy Domer EH-202011060015-111478... You updated the shipping address
>>>>>>>>>>>>>>>> on this order but the cx asked to update the address for future (Dec 2020)
>>>>>>>>>>>>>>>> AS order...Please come up with a perfect excuse for this kind of repeated
>>>>>>>>>>>>>>>> mistake as I would like to know what went wrong with you even after sharing
>>>>>>>>>>>>>>>> so many feedbacks on amending future auto-ship orders?????? And of course,
>>>>>>>>>>>>>>>> why bother updating UC notes????
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari ZD 96736
>>>>>>>>>>>>>>>> You reinstated the AS for this customer but didn't bother updating the new
>>>>>>>>>>>>>>>> shipping address and the CC info also needs to be updated that you didn't
>>>>>>>>>>>>>>>> check.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I have explained this
>>>>>>>>>>>>>>>> situation in the past to check the CC info if an auto-ship is being
>>>>>>>>>>>>>>>> reinstated after a long time as the information is wiped out from our
>>>>>>>>>>>>>>>> system. What's happening here??
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Nov 24, 2020
>>>>>>>>>>>>>>>> at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @team: Please be
>>>>>>>>>>>>>>>> informed to refund the same day international orders if they don't show up
>>>>>>>>>>>>>>>> in ship station and there's no tracking info in UC if a cx requests for
>>>>>>>>>>>>>>>> cancellation.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari ZD
>>>>>>>>>>>>>>>> 96626 The cx wanted to confirm the price for a one-time purchase by putting
>>>>>>>>>>>>>>>> a question mark at the end, please check my response for your reference.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Nov 20, 2020
>>>>>>>>>>>>>>>> at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari Zd
>>>>>>>>>>>>>>>> 96506  Please check my response for your future reference.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Nov 19, 2020
>>>>>>>>>>>>>>>> at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD
>>>>>>>>>>>>>>>> 96519  Please check my response for your future reference.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Zd
>>>>>>>>>>>>>>>> 96518 You cancelled the wrong AS, instead of BSO you cancelled BPO. Please
>>>>>>>>>>>>>>>> be careful.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Nov 18,
>>>>>>>>>>>>>>>> 2020 at 9:54 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe
>>>>>>>>>>>>>>>> Delfino  EH-202011151414-533097 - What's the confusion here, when Dr Sam
>>>>>>>>>>>>>>>> confirmed the order was updated, then you simply had to process the refund,
>>>>>>>>>>>>>>>> if DSR or Deb would have processed the refund, it would show up in UC.
>>>>>>>>>>>>>>>> Please make a note of it for future reference.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Nov 17,
>>>>>>>>>>>>>>>> 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone:
>>>>>>>>>>>>>>>> Ticket #96392 Please go through Dr Sam's response as he is not happy with
>>>>>>>>>>>>>>>> our generic responses, so please be specific with the customers in the
>>>>>>>>>>>>>>>> future.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>> Chat with Lee Blanchard: When a cx asks to confirm the order right after
>>>>>>>>>>>>>>>> placing an order online, please ask them to wait for a few hours as the
>>>>>>>>>>>>>>>> orders could take an hour or two sometimes to go through due to a technical
>>>>>>>>>>>>>>>> delay.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>> ZD 96371 Why was this not escalated to Deb as it's been unresponded to for
>>>>>>>>>>>>>>>> such a long time?
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov 16,
>>>>>>>>>>>>>>>> 2020 at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe
>>>>>>>>>>>>>>>> Delfino CHat with John: The label of our supplements have the most updated
>>>>>>>>>>>>>>>> ingredient's list but you informed the cx the other way round. Please make
>>>>>>>>>>>>>>>> sure website information updates could sometimes be delayed but the label
>>>>>>>>>>>>>>>> will have the most accurate and updated ingredients list.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>> ZD  96360  You marked the ticket as solved but did not reject the order
>>>>>>>>>>>>>>>> from AR and also didn't confirm the cx the order was cancelled. Please make
>>>>>>>>>>>>>>>> sure to not miss such things again.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari ZD
>>>>>>>>>>>>>>>> Ticket #96402 If a cx was promised of a discount by us in the past, then no
>>>>>>>>>>>>>>>> need to escalate to Deb, simply share the discount link with the cx.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>>>>>>>> :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Nov 13,
>>>>>>>>>>>>>>>> 2020 at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>> Chat with Sanaye Kumagai: You had to check the order
>>>>>>>>>>>>>>>> EH-202010090007-277929 and ticket ZD  96119 since everything was clearly
>>>>>>>>>>>>>>>> mentioned.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I m not sure
>>>>>>>>>>>>>>>> why didn't you check this order or else you could have resolved the
>>>>>>>>>>>>>>>> customer's query. Please dig a little more when you work on customer's
>>>>>>>>>>>>>>>> multiple AS. Please check my response on ZD 96180 and let me know if you
>>>>>>>>>>>>>>>> have any confusion.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>> ZD Ticket #96185 Please check my response.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe
>>>>>>>>>>>>>>>> Delfino Again a few customers mentioned their calls are not being answered
>>>>>>>>>>>>>>>> or some problem with the phone lines. Missed chats again... I could only
>>>>>>>>>>>>>>>> assume some issue with your internet since it cannot be happening every
>>>>>>>>>>>>>>>> day. Please speak with your ISP as this could create a lot of problems for
>>>>>>>>>>>>>>>> us with so many customers complaining about their calls not being serviced
>>>>>>>>>>>>>>>> appropriately.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe
>>>>>>>>>>>>>>>> Delfino ZD 96320 serviced  The cx asked to move the next AS to 04/01/2021
>>>>>>>>>>>>>>>> but you changed it to 04/24/2024, a difference of 3 weeks... Could you
>>>>>>>>>>>>>>>> answer why??
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Arif
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>>>>>>>> :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Nov 12,
>>>>>>>>>>>>>>>> 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>>>> Dalal ZD  96295 Normally we must cancel the future orders in such cases if
>>>>>>>>>>>>>>>> a customer wants to return, so please make sure to cancel AS for such
>>>>>>>>>>>>>>>> customers.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>>>> Dalal ZD Ticket #96306  You only changed the year to 2099 of next AV order
>>>>>>>>>>>>>>>> but didn't change the INS date and the AS still showed enabled until I
>>>>>>>>>>>>>>>> cancelled it.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Any reason for
>>>>>>>>>>>>>>>> this mistake??
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>>>>>>>> :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Nov
>>>>>>>>>>>>>>>> 11, 2020 at 9:58 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara
>>>>>>>>>>>>>>>> Blythe Delfino I have been observing a few customers complained their calls
>>>>>>>>>>>>>>>> are not being answered during your shift. If you are missing a call, are
>>>>>>>>>>>>>>>> you not calling them back? If Dr Sam comes to know about so much of call
>>>>>>>>>>>>>>>> drops then we could be in trouble.  Is there a frequent problem with your
>>>>>>>>>>>>>>>> phone or internet connection? We cannot afford to get so many complaints
>>>>>>>>>>>>>>>> from the customers about their calls not being answered.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> P.S. -2 chats
>>>>>>>>>>>>>>>> were also missed during your shift. Any reason for it?
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>>>>>> life :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov
>>>>>>>>>>>>>>>> 9, 2020 at 9:55 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>>>> Dalal  EH-202010311042-455546
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Ticket
>>>>>>>>>>>>>>>> #95917: You cancelled only one subscription of this customer while his
>>>>>>>>>>>>>>>> other auto-ship subscription was still active that you missed on
>>>>>>>>>>>>>>>> checking...  Now he is firing back at us holding us responsible for the
>>>>>>>>>>>>>>>> recent charge from his other AS EH-202011050006-133823. I had mentioned
>>>>>>>>>>>>>>>> this during the training to check cautiously when cancelling any
>>>>>>>>>>>>>>>> subscription if the customer has multiple subscriptions or not.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please be
>>>>>>>>>>>>>>>> very careful when you work on AS orders as we cannot afford to make a
>>>>>>>>>>>>>>>> mistake.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>>>>>> life :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov
>>>>>>>>>>>>>>>> 7, 2020 at 11:02 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>>>> Dalal  Thanks for the clarification.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>>>>>> life :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov
>>>>>>>>>>>>>>>> 7, 2020 at 11:11 AM Abhishek Dalal <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chat with
>>>>>>>>>>>>>>>> Abdulla Boubshait: Yes i called cx but as per him he is geting $145
>>>>>>>>>>>>>>>> discount on our website. and we only providing him 10% discount which is
>>>>>>>>>>>>>>>> around $39. So he said we will place an order from website.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> However, I
>>>>>>>>>>>>>>>> advised him to use chrome and clear browser's cache & cookies & told him
>>>>>>>>>>>>>>>> for any further query he can call us or ask us to call him back.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Abhishek
>>>>>>>>>>>>>>>> Dalal
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> ________________________________
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> From:
>>>>>>>>>>>>>>>> "Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To:
>>>>>>>>>>>>>>>> "Abhishek Dalal" <[email-masked]>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc:
>>>>>>>>>>>>>>>> "Kaeiara Blythe Delfino" <[email-masked]>,
>>>>>>>>>>>>>>>> "Deeksha Dadu" <[email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>>>>>> [email-masked]>, "Vimal Tewari" <
>>>>>>>>>>>>>>>> [email-masked]>, "Arjun Hurry" <
>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sent:
>>>>>>>>>>>>>>>> Friday, November 6, 2020 9:57:54 PM
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Subject:
>>>>>>>>>>>>>>>> Re: Audit feedback
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>>>> Dalal Chat with  Abdulla Boubshait : Did you call the customer to place an
>>>>>>>>>>>>>>>> order? I don't see any recent order.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>>>> Dalal ZD # 96096 Please check my reply and respond to the customers in the
>>>>>>>>>>>>>>>> future in similar cases without escalating to Deb.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>>>>>> life :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon,
>>>>>>>>>>>>>>>> Nov 2, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>>>> Dalal Chat with  Kathy Philippi : She had a new auto-ship where the
>>>>>>>>>>>>>>>> shipping address had to be updated but you pulled her old auto-ship
>>>>>>>>>>>>>>>> subscription and change the address on the order but not on the AS page.
>>>>>>>>>>>>>>>> Please REMEMBER this, shipping address needs to be UPDATED ON FUTURE
>>>>>>>>>>>>>>>> auto-ship orders, not on the one that has been shipped. Please be very
>>>>>>>>>>>>>>>> careful in the future. Thanks
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>>>>>>>> Dalal Chat with Robert Adler: FYI, You could process the auto-ship order
>>>>>>>>>>>>>>>> for the customers same day without further delay if they are out of stock.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>>>>>>>> life :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri,
>>>>>>>>>>>>>>>> Oct 30, 2020 at 9:41 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Abhishek Dalal ZD  95872  Please check my response for your future
>>>>>>>>>>>>>>>> reference. Sometimes, we don't need to escalate to Deb in such cases.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Abhishek Dalal ZD  95876  Please check my response as your reply was not
>>>>>>>>>>>>>>>> fully addressed to the cx concern.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Abhishek Dalal ZD  95158  Please check my response since you did not reply
>>>>>>>>>>>>>>>> to his concern on the shipping address.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>>>>>>>>> to life :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu,
>>>>>>>>>>>>>>>> Oct 29, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Abhishek Dalal  95820 Please check my response and save the reply so you
>>>>>>>>>>>>>>>> could use that in the future for similar queries.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>>>>>>>>> to life :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue,
>>>>>>>>>>>>>>>> Oct 27, 2020 at 9:57 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Abhishek Dalal  Ticket #95313 I asked you a question on this ticket but
>>>>>>>>>>>>>>>> you simply responded with "acknowledged". I would like to know how did you
>>>>>>>>>>>>>>>> figure out the order has been cancelled/refunded and asked the customer to
>>>>>>>>>>>>>>>> place a new order?
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>>>>>>>>> to life :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>>>>>> Tue, Oct 27, 2020 at 9:54 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Arjun Hurry Thank you for taking the responsibility, please make sure to
>>>>>>>>>>>>>>>> later email the customer just to build trust with the customers if such
>>>>>>>>>>>>>>>> things happen. Thanks
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>>>>>> Mon, Oct 26, 2020 at 10:14 PM Arjun Hurry <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Arif - I think I had a concurrent chat on another process and missed this
>>>>>>>>>>>>>>>> one. This is my error.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> ________________________________
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> From: "phaedrusrf" <[email-masked]>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To:
>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <[email-masked]>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc:
>>>>>>>>>>>>>>>> "Deeksha Dadu" <[email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>>>>>> [email-masked]>, "Vimal Tewari" <
>>>>>>>>>>>>>>>> [email-masked]>, "Abhishek Dalal" <
>>>>>>>>>>>>>>>> [email-masked]>, "arjun hurry" <
>>>>>>>>>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Sent: Monday, 26 October, 2020 22:01:13
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Subject: Re: Audit feedback
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino @Abhishek Dalal  Ticket #95313 Kae, please check
>>>>>>>>>>>>>>>> your confusing response about placing 2 orders where the customer placed
>>>>>>>>>>>>>>>> only 1 order but repeated the items that should have been clearly mentioned
>>>>>>>>>>>>>>>> to him.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Abhishek - Where did you confirm the order was cancelled as the payment
>>>>>>>>>>>>>>>> still shows processed without any refund update?
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Arjun Hurry Saw an unattended chat from p. Lynn What happened at the time?
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 95607  You did not address the queries of the customer
>>>>>>>>>>>>>>>> and straightaway escalated to Deb, please check my response and let me know
>>>>>>>>>>>>>>>> if you have a confusion.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 95679 Please check my response for your reference.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @everyone: BFO is back in stock, so please inform the customers accordingly.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>>>>>> Fri, Oct 23, 2020 at 9:59 AM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks for the update.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>>>>>> Thu, Oct 22, 2020 at 10:16 PM Kaeiara Blythe Delfino <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I
>>>>>>>>>>>>>>>> spoke to customer over the phone. Initially in chat she said she wants AV
>>>>>>>>>>>>>>>> instead of BFO.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cx
>>>>>>>>>>>>>>>> still have so many stocks (BFO) .. Then, she requested for next AS it will
>>>>>>>>>>>>>>>> be both AV and BFo but for 5 months duration..So thats why next auto order
>>>>>>>>>>>>>>>> would be april then 5 months frequency.Notes has been updated.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>>>>>>>> Fri, Oct 23, 2020, 12:28 AM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino  EH-202010210009-299050 This customer wants 3 BFO
>>>>>>>>>>>>>>>> and 3 AV from next AS, I only see the request to change the  3 BFO to 3 AV
>>>>>>>>>>>>>>>> but
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> not sure, if the cx also wanted to continue with BFO and AV?? Please
>>>>>>>>>>>>>>>> clarify since the notes are not clear.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Thu, Oct 15, 2020 at 10:01 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Vimal Tewari Chat with Saad: We need to inform the customer to check the
>>>>>>>>>>>>>>>> ingredients list on the website and check with their country's customs if
>>>>>>>>>>>>>>>> any ingredient is banned
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> as there could be certain herbs that are legal in the US but may be illegal
>>>>>>>>>>>>>>>> in the EU or elsewhere and we cannot be held accountable for it.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Abhishek Dalal Ticket #95309 When you reinstate an auto-ship subscription,
>>>>>>>>>>>>>>>> please save the changes and go back again to the auto-ship page to confirm
>>>>>>>>>>>>>>>> if the
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> credit card info is reflecting or if it's wiped out. We need to inform the
>>>>>>>>>>>>>>>> customers to update CC info if the information is not available. CC info
>>>>>>>>>>>>>>>> may be wiped out
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> when a customer's AS subscription is deactivated for more than a month.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Wed, Oct 14, 2020 at 10:00 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Abhishek Dalal ZD  95269  Please escalate such cases to Deb as there are
>>>>>>>>>>>>>>>> certain orders that are being placed on a new website and we do not have
>>>>>>>>>>>>>>>> the access of those orders, so we need to escalate to Deb to look into them.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Wed, Sep 2, 2020 at 10:50 PM Kaeiara Blythe Delfino <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> for customer zelemae, she said why i am being charges for shipping. so i
>>>>>>>>>>>>>>>> thought she was charged already for shipping. later part only she mentioned
>>>>>>>>>>>>>>>> that she is about to place order.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> will take note.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Thu, Sep 3, 2020, 12:27 AM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino Zelemae
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> 11:49 PM
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> I am ordering four different items. The total amount is over $100.00. On
>>>>>>>>>>>>>>>> your site there is a free shipping for over $100. Why am I being charges
>>>>>>>>>>>>>>>> for shipping?
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> You need to read the customer's initial message first before providing
>>>>>>>>>>>>>>>> irrelevant information from previous orders.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> - 3 chats were missed during your shift, please make sure your internet
>>>>>>>>>>>>>>>> connection is working ok, also did you email these customers whose chats
>>>>>>>>>>>>>>>> were missed to check on what assistance did they need?
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Abhishek Dalal Ticket #93791 Please check my response for your future
>>>>>>>>>>>>>>>> reference so you don't have to escalate
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> this to Deb every time.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino  ZD #89648 You need to specifically inform the
>>>>>>>>>>>>>>>> customers we do not refund shipping and handling
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> that you missed out in your response. Please be careful.
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino  Ticket #93758 You simply needed to share the
>>>>>>>>>>>>>>>> return instructions
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> as we could pull the order using the email ID..no need to reconfirm...
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> good job with canceling the auto-ship subscription
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> P.S. - @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Abhishek Dalal @Vimal Tewari
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please follow up on the old declined orders as well... There are
>>>>>>>>>>>>>>>> international orders on which you need to follow up during the local
>>>>>>>>>>>>>>>> business hours and I see no one followed up on this order
>>>>>>>>>>>>>>>> EH-202008280346-111265 since 08/28...this also includes agents logged in
>>>>>>>>>>>>>>>> during morning and afternoon shifts...
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> > > > >
>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>