Subject: Re: Audit feedback
From: Phaedrus Arif <[email-masked]>
To: Nushat Hashmi <[email-masked]>, Dimpy Chawla <[email-masked]>, Ashish Dabral <[email-masked]>, Nitin Mishra <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Vimal Tewari <[email-masked]>, Avneet Singh <[email-masked]>
Date: Fri, 4 Jun 2021 22:01:18 +0530

@Nitin Mishra <[email-masked]> Chat with Patrik Privitzer
EH-202106040805-511179:
Please never club various discounts on the same order. I have observed how
this cx manipulated
you to get him the discount. Please be careful in the future and do not go
anything beyond 15% and 20% for repeat customers on an exception.
Please understand the pricing structure as this customer got more discount
than we offer anyway. Let me know if you have any confusion.

Arif
Cheers to life :-)

On Thu, Jun 3, 2021 at 9:58 PM Phaedrus Arif <[email-masked]> wrote:

> @Avneet Singh <[email-masked]> Chat with Secue Allen: Did you
> inform the shipping team to update the name after changing it in UC?
>
> Thanks
> Arif
> Cheers to life :-)
>
>
> On Wed, Jun 2, 2021 at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>
>> @Dimpy Chawla <[email-masked]> ZD  104799, you escalated to
>> cancel the shipment to SFC with the wrong shopify order id #3675, it should
>> have been #3765. Due to your typo, the order was
>> sent to this customer which will certainly upset him. What's your
>> explanation for this mistake??
>>
>> @Nushat Hashmi <[email-masked]> ZD 104883 You escalated this
>> to Jessica without informing her what to remove and simply asking to hold
>> the order. Internal notes of the ticket and UC notes
>> as well were updated by you asking her to remove BPO but I don't see
>> your request to Jessica on this one. What's going on with the incomplete
>> escalations now?
>>
>> @Nitin Mishra <[email-masked]> Chat with Adhitya Sathya Kumar
>> in 05/30 : Please avoid using such term "Frontdesk" rather let them know we
>> are customer support and the query will be
>> forwarded to the relevant team.
>>
>> @Avneet Singh <[email-masked]> Chat with Cornelius Williams
>> on 05/31: EH-202105231522-555845 Where are the UC notes for the exchange
>> you offered to the cx? Please make sure to update
>> UC notes every time you work on an order.
>>
>> @Avneet Singh <[email-masked]> Chat with Gayle Mercier on
>> 05/31: EH-202105301726-500646 Again no UC notes?? Did you email the
>> shipping team to update the shipping address?
>>
>> @Avneet Singh <[email-masked]> EH-202105301800-411245: When a
>> customer calls in to cancel the order on the same day, please follow the
>> procedure of "Complete refund and reject"
>> Please do not remove the items from UC.
>>
>> Thanks
>> Arif
>> Cheers to life :-)
>>
>>
>> On Thu, May 27, 2021 at 10:00 PM Phaedrus Arif <[email-masked]>
>> wrote:
>>
>>> @Nushat Hashmi <[email-masked]> ZD 103946 This cx clearly
>>> mentioned his AS order to be moved to the end of June and your response is
>>> surprising. Did you check the date after drafting the response??
>>> We had to refund $56.83 to this customer because of your negligent
>>> response. This is not cool at all and please work carefully as your action
>>> could cause a problem for the whole LSM team
>>> if this email is read by Dr. Sam.
>>>
>>> @Avneet Singh <[email-masked]> Chat with Jasim Bhuiyan: You
>>> have been informed during the training that we never ever share the coupon
>>> code with the cx, ONLY PROVIDE THEM THE LINK. Please
>>> make sure to never share ANY DISCOUNT CODE with the customers, it's just
>>> for internal agents only. Let me know if you have further confusion as I
>>> don't want to see this happening again.
>>>
>>> @Avneet Singh <[email-masked]> Chat with Tammy Bailey: You
>>> did not address her concern with the calculation of the price of bottles
>>> correctly. 1 bottle costs $49.97, so when the cx buys 4 bottles at $49.97
>>> each,
>>> it sums up to $199.97 and they get 3 bottles free and the average price
>>> of all the bottles comes down to $28.57. Please make sure to understand the
>>> concept of pricing and let me know
>>> if you have any further confusion.
>>>
>>> @Avneet Singh <[email-masked]> Chat with Rosemary on 05/24:
>>> Her email id is registered with us, not sure why were you not able to find
>>> it as I could pull her details easily with the email id.
>>> Your UC notes date shows 05/21 but you worked on it on 05/23, please
>>> make sure to put the correct date. And again, please "USE GRAMMARLY"
>>> your English grammar needs to meet the minimum standards. This reply
>>> sounds very casual and incorrect and PLEASE USE UPPER CASE in the beginning
>>> and write more professionally.
>>> as per your "*request I m cancel" the auto-ship* for blood flow
>>> optimizer and cholestlo.
>>> Is there anything else I may assist you with?
>>>
>>>    @Nushat Hashmi <[email-masked]> Chat with Anna Prescott
>>> on 05/25: You did not take any action at the customer's request and I do
>>> not see any UC notes either. What happened here??
>>>
>>> @Dimpy Chawla <[email-masked]> Chat with Zijie Zheng VJDS:
>>> You confirmed the shipping address of US was updated but I see the order
>>> has been shipped to a Chinese address.
>>> Your notes confirm the Chinese address was updated by you but on chat
>>> you confirmed the cx about the US address. Please clarify what went on in
>>> this case.
>>>
>>>
>>> Thanks
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Wed, May 26, 2021 at 9:59 PM Phaedrus Arif <[email-masked]>
>>> wrote:
>>>
>>>> @Avneet Singh <[email-masked]> Chat with Peter Foy on
>>>> 05/19   EH-202105191236-000389: When the cx mentions any discount, you
>>>> need to ask specific questions like when did they receive
>>>> the email and did they use the link provided in the email to place the
>>>> order so they could get the discount. Simply telling them we cannot apply
>>>> the discount will certainly
>>>> irate the cx, so please be watchful and try to ask more specific
>>>> questions and provide an appropriate solution.
>>>>
>>>> @Avneet Singh <[email-masked]> Chat with Sandra Toy on
>>>> 05/19: You responded with  "LS5P use this coupan you will get 5% off" wherein
>>>> I need clarification as to who informed you to share the
>>>> coupon codes when I had already mentioned during the training we don't
>>>> share coupon codes and simply ask the cx to place the order using the link
>>>> emailed to them.
>>>> Please never ever share coupon codes, we only share the link that has
>>>> discount codes embedded in it.
>>>>
>>>> @Nushat Hashmi <[email-masked]> Chat with Tony on 05/19:
>>>> You need to ask more specific questions about his cancellation email
>>>> requests so we could respond appropriately and we must try to avoid
>>>> any dispute from the cx side as it costs the company some money as
>>>> well, instead offer them 50% refund and if they are adamant then offer a
>>>> return for a refund even in auto-ship as well.
>>>>
>>>> @Nushat Hashmi <[email-masked]> Chat with Leandrew Drake
>>>> on 05/20: You should also change the frequency to monthly as the cx was
>>>> receiving AV on a monthly basis, please be careful of such
>>>> changes as it could upset the customers. I have changed it for this
>>>> time but I hope you don't repeat this kind of petty mistake.
>>>>
>>>> @Nitin Mishra <[email-masked]> Chat with Jonas Al-Tayr on
>>>> 05/20: You can't say there is no date mentioned when the package will be
>>>> delivered. We let them know about the ETA and ask them to wait
>>>> for business days and not calendar days. If they still do not receive
>>>> the priority or express shipping orders within the stipulated time then we
>>>> escalate it to Deb. Please be informed.
>>>>
>>>> @Avneet Singh <[email-masked]> Chat with William Gibisser
>>>> on 05/20:  You responded to the cx with "It is taking time plz be
>>>> online & no prblm i find it". Please refrain from casual terms and use
>>>> complete words with
>>>> proper punctuations, upper cases, etc. We need to handle the chats
>>>> professionally, not casually.
>>>>
>>>> @Nushat Hashmi <[email-masked]> Chat with Paul Shireman on
>>>> 05/20: You took 2 minutes to address to this customer's query after
>>>> greeting him and then he left. You did not provide our call-back
>>>> number either. Please make sure your responses are swift without long
>>>> delays and provide complete resolution on time.
>>>>
>>>> @Nushat Hashmi <[email-masked]> Chat with Donna Prince on
>>>> 05/21: The cx clearly mentioned she wanted to keep the AS for CL and cancel
>>>> other items but your robotic response with the cancellation
>>>> of the whole auto-ship subscription didn't make sense in this case. On
>>>> top of that, you proactively gave her the STS price for CL which she
>>>> already wanted to continue with. Please
>>>> EXPLAIN what were you thinking at the time of drafting your responses?
>>>>
>>>> @Nushat Hashmi <[email-masked]> Chat with Robert Smith on
>>>> 05/21: You again delayed your response time and the cx left the chat.
>>>> What's taking you so long to respond to the customers?
>>>> I saw you emailed the cx later but on the chat portal, we cannot take a
>>>> long time to respond to the customers.
>>>>
>>>> @Nitin Mishra <[email-masked]> Chat with Lorenzo on 05/22:
>>>> I was able to find the other order of this customer EH-202007271913-277335
>>>> with his last name, please try several ways to find a cx
>>>> order with the last name, phone number, ZIP code, and email id, of
>>>> course. Please escalate this to Deb informing the cx never received the
>>>> order and email the cx with an apology
>>>> and let him know it has been escalated to the relevant team.
>>>>
>>>>
>>>>
>>>> *TO EVERYONE:*
>>>> **PLEASE INSTALL GRAMMARLY AS I SEE MOST OF YOU MAKING FREQUENT
>>>> GRAMMATICAL ERRORS IN YOUR EMAILS AND CHAT RESPONSES"
>>>>
>>>> "Also, please avoid sending emails to Dr. Sam unless he has to take any
>>>> action in any given situation".
>>>>
>>>> Thanks
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Fri, May 14, 2021 at 9:57 PM Phaedrus Arif <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Avneet Singh <[email-masked]> ZD 103861 This cx is on
>>>>> auto-ship and his last order was back in Feb this year. Did you forget the
>>>>> refund policy on auto-ship subscriptions? There's no cashback on auto-ship
>>>>> orders either.
>>>>> Please read the refund guarantee extremely carefully again and make
>>>>> sure not to give the wrong info to the customers.
>>>>>
>>>>> @Nitin Mishra <[email-masked]> ZD 103828 Please don't
>>>>> blindly copy-paste the AS cancellation template, in this case, the cx
>>>>> requested to remove a product and not cancel the AS but you canceled the
>>>>> entire AS. Please be careful and draft your response carefully.
>>>>>
>>>>> @Nitin Mishra <[email-masked]> ZD 103846 You shared the
>>>>> return instructions but never updated the UC notes, any reason for it??
>>>>> Please explain.
>>>>>
>>>>> @Dimpy Chawla <[email-masked]> ZD 103859 Please check my
>>>>> response and let me know if you realize what mistake did you make.
>>>>>
>>>>> Thanks
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>>
>>>>> On Thu, May 13, 2021 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Vimal Tewari <[email-masked]> Chat with  #99916419:
>>>>>> Chat response from you seemed to very irresponsive when the cx is inquiring
>>>>>> about our supplements.
>>>>>> Why would you ask the customer to check with a doctor when you could
>>>>>> have simply mentioned the basic difference between BPO and BFO? This is
>>>>>> certainly not the right way mate.
>>>>>> The cx clearly mentioned his BP is good but he has issues with blood
>>>>>> flow so you could have told him about BFO benefits rather than shrugging
>>>>>> off your responsibility. Not acceptable at all.
>>>>>>
>>>>>> @Nushat Hashmi <[email-masked]> EH-202104281239-022115
>>>>>> When you updated the ordered item, what did you remove and how did you
>>>>>> adjust the payment difference as the cx came on chat
>>>>>> recently and asked about the refund of the removed items. Please
>>>>>> check and let me know.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks
>>>>>> Arif
>>>>>> Cheers to life :-)
>>>>>>
>>>>>>
>>>>>> On Wed, May 12, 2021 at 10:06 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Dimpy Chawla <[email-masked]> ZD 103731, you changed
>>>>>>> the shipping address for this cx on his last order but it needed to be
>>>>>>> updated on the AS page for future orders, did you forget the process
>>>>>>> to update the shipping address? Please make sure to not repeat this
>>>>>>> mistake as the order for this customer is shipped out to his old address
>>>>>>> and he has all the reasons to blame us.
>>>>>>> I have replied to the cx about this and if he wants us to reship the
>>>>>>> order to his new address immediately, please escalate to Deb without
>>>>>>> waiting for this package to return to us.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks
>>>>>>> Arif
>>>>>>> Cheers to life :-)
>>>>>>>
>>>>>>>
>>>>>>> On Tue, May 11, 2021 at 10:08 PM Phaedrus Arif <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @[email-masked] <[email-masked]> Chat with
>>>>>>>> Jonathan ZD 103725: It appears you did not comprehend the customer's issue
>>>>>>>> fully, he had trouble placing the order
>>>>>>>> so you should have offered a call back rather than asking him to
>>>>>>>> call back since he had to make an international call which is not feasible
>>>>>>>> for him. Secondly, you shared the link to
>>>>>>>> update CC info for auto-ship customers which is not relevant in
>>>>>>>> this case since he doesn't have any active AS subscription with us. Also,
>>>>>>>> the cx wanted to access his account details
>>>>>>>> but we do not offer any account creation for customers other than
>>>>>>>> auto-ship subscribers and that as well with limited access. Please check my
>>>>>>>> response to the email you escalated
>>>>>>>> to Deb. Please be informed of this info for your future reference.
>>>>>>>>
>>>>>>>> @Nushat Hashmi <[email-masked]> ZD 103658 You typed
>>>>>>>> the wrong name of our supplement Blood Reassure Optimizer, what's the
>>>>>>>> reason for this silly blunder?
>>>>>>>>
>>>>>>>> @Nitin Mishra <[email-masked]> ZD 103666, 103668,
>>>>>>>> 103683, 103661 Please offer the STS price of $25 in AS cancellation request
>>>>>>>> where the cx doesn't provide any reason.
>>>>>>>>
>>>>>>>> @[email-masked] <[email-masked]> ZD 103441
>>>>>>>> Please make sure to use the upper case and avoid grammatical mistakes, I
>>>>>>>> have noticed in quite a few tickets. Please install "Grammarly"
>>>>>>>>
>>>>>>>> @Nitin Mishra <[email-masked]> ZD 103640 When the cx
>>>>>>>> informed about the cancellation reason, you needed to offer to delay a few
>>>>>>>> months instead of simply acknowledging. The idea is to retain
>>>>>>>> the cx and at least make an attempt or two by offering them
>>>>>>>> alternatives.
>>>>>>>>
>>>>>>>> @Dimpy Chawla <[email-masked]> ZD 103699 You did not
>>>>>>>> change the next attempt date while canceling the AS, please make sure to
>>>>>>>> change the date if you see a date popping up in that section.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Arif
>>>>>>>> Cheers to life :-)
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, May 10, 2021 at 10:00 PM Phaedrus Arif <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> @Nitin Mishra <[email-masked]> Chat with Rachel
>>>>>>>>> Munyai: I guess you did not comprehend the cx query. She meant if it's okay
>>>>>>>>> to stop taking supplements during other medication
>>>>>>>>> but you shared the exchange instruction which was not relevant and
>>>>>>>>> you could have simply informed the cx it's okay to stop taking the
>>>>>>>>> supplement. Please be careful in the future.
>>>>>>>>>
>>>>>>>>> @Dimpy Chawla <[email-masked]> Chat with Kevin Beaty:
>>>>>>>>> You updated the address but did not mention anything in UC notes?? Also,
>>>>>>>>> the city name was not correctly updated which I did.
>>>>>>>>> Please be very careful with AS orders and make sure to update the
>>>>>>>>> notes.
>>>>>>>>>
>>>>>>>>> @[email-masked] <[email-masked]> Chat with
>>>>>>>>> James Peters: You did not answer the cx query correctly, he inquired about
>>>>>>>>> the order for the month of May and you shared the details from last month.
>>>>>>>>> His recent order was processed on 05/10 which you should have
>>>>>>>>> informed him about but you didn't. Please read the query carefully and
>>>>>>>>> answer appropriately in the future.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Arif
>>>>>>>>> Cheers to life :-)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, May 6, 2021 at 10:00 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> @Nushat Hashmi  ZD 103525 Did you read the customer's query
>>>>>>>>>> carefully?? I didn't expect this from you. Please read through
>>>>>>>>>> again
>>>>>>>>>> and let me know what mistake did you make?
>>>>>>>>>>
>>>>>>>>>> @[email-masked]: ZD 103525 Please check my response for
>>>>>>>>>> future
>>>>>>>>>> reference.
>>>>>>>>>>
>>>>>>>>>> @Vimal Tewari ZD 103497 Please never say our supplements are
>>>>>>>>>> "completely organic", rather say "mostly organic".
>>>>>>>>>>
>>>>>>>>>> @Nushat Hashmi ZD 103095 How did you charge the customer for the
>>>>>>>>>> added
>>>>>>>>>> bottle? We can only remove but cannot add anything since we don't
>>>>>>>>>> have
>>>>>>>>>> a way to charge the cx separately.
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Arif
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>
>>>>>>>>>> On Wed, May 5, 2021 at 10:08 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> >
>>>>>>>>>> > @Nushat: ZD 103352 Where are your UC notes after working on
>>>>>>>>>> this account??
>>>>>>>>>> >
>>>>>>>>>> > @Avneet: ZD 103274 Please share the instructions link from the
>>>>>>>>>> website
>>>>>>>>>> > or direct them to visit the instructions tab on the website to
>>>>>>>>>> get
>>>>>>>>>> > detailed dosage info.
>>>>>>>>>> >
>>>>>>>>>> > @Nitin ZD 103254: Please use a business alias instead of your
>>>>>>>>>> real name.
>>>>>>>>>> >
>>>>>>>>>> > @Avneet: ZD 103297: What name did you use?? Instead of the
>>>>>>>>>> customer's
>>>>>>>>>> > name, you used his email id to address in your response. Please
>>>>>>>>>> be
>>>>>>>>>> > careful of such silly mistakes.
>>>>>>>>>> > Also, no update in UC notes?? Why??
>>>>>>>>>> >
>>>>>>>>>> > @Avneet: ZD 103467 EH-202105050759-522367: The order shows
>>>>>>>>>> shipped
>>>>>>>>>> > already, did you escalate this to Jessica and Deb to update and
>>>>>>>>>> refund
>>>>>>>>>> > accordingly?
>>>>>>>>>> >
>>>>>>>>>> > @Avneet ZD 103473 Please check my response and make sure to
>>>>>>>>>> check the
>>>>>>>>>> > tracking update before responding to the cx as his recent order
>>>>>>>>>> still
>>>>>>>>>> > shows in transit and it's been over 5 weeks which is too late
>>>>>>>>>> for
>>>>>>>>>> > domestic orders. Please check my response and let me know if
>>>>>>>>>> you have
>>>>>>>>>> > any confusion.
>>>>>>>>>> >
>>>>>>>>>> > @Avneet: ZD 103479 Why didn't you respond to this ticket that
>>>>>>>>>> was open
>>>>>>>>>> > for over an hour within your shift time??
>>>>>>>>>> >
>>>>>>>>>> > Thanks
>>>>>>>>>> > Arif
>>>>>>>>>> > Cheers to life :-)
>>>>>>>>>> >
>>>>>>>>>> > On Tue, May 4, 2021 at 9:58 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> > >
>>>>>>>>>> > > @Vimal Tewari  ZD 103231 You added BPO to the order and left
>>>>>>>>>> the date
>>>>>>>>>> > > to 05/30/2021 and also the cx asked to change the frequency
>>>>>>>>>> of the
>>>>>>>>>> > > shipments that you never addressed. Why??
>>>>>>>>>> > >
>>>>>>>>>> > > @Vimal Tewari  ZD 103221 Again a similar mistake, you
>>>>>>>>>> informed the cx
>>>>>>>>>> > > of the next AS for both AV and BFO to be on 05/24, but for
>>>>>>>>>> BFO the AS
>>>>>>>>>> > > date was 05/25. What's happening??
>>>>>>>>>> > >
>>>>>>>>>> > > @Nitin: ZD 103254 Why didn't you use your alias name??
>>>>>>>>>> @Ashish Dabral
>>>>>>>>>> > > Please share the email ids of new agents with me.
>>>>>>>>>> > >
>>>>>>>>>> > >
>>>>>>>>>> > >
>>>>>>>>>> > > Thanks
>>>>>>>>>> > > Arif
>>>>>>>>>> > > Cheers to life :-)
>>>>>>>>>> > >
>>>>>>>>>> > > On Thu, Apr 29, 2021 at 10:06 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> > > >
>>>>>>>>>> > > > @Harsh Sharma ZD 103186 The cx had another auto-ship with
>>>>>>>>>> us for
>>>>>>>>>> > > > CholesLo and AlphaViril that you failed to check. Please be
>>>>>>>>>> very
>>>>>>>>>> > > > careful when you have to check a customer's auto-ship
>>>>>>>>>> details.
>>>>>>>>>> > > >
>>>>>>>>>> > > > Thanks
>>>>>>>>>> > > > Arif
>>>>>>>>>> > > > Cheers to life :-)
>>>>>>>>>> > > >
>>>>>>>>>> > > > On Thu, Apr 22, 2021 at 10:01 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> > > > >
>>>>>>>>>> > > > >  @everyone: No one has followed up on declined orders
>>>>>>>>>> since 04/19...
>>>>>>>>>> > > > > there are over 20 accounts in the AR section. any reason
>>>>>>>>>> for this
>>>>>>>>>> > > > > negligence???
>>>>>>>>>> > > > >
>>>>>>>>>> > > > > @everyone: EH-202104170634-511144 Please call up this
>>>>>>>>>> customer's bank
>>>>>>>>>> > > > > which is Barclays to verify the address and transaction
>>>>>>>>>> as per Dr.
>>>>>>>>>> > > > > Sam's instructions and inform him to ship the order
>>>>>>>>>> > > > > accordingly.
>>>>>>>>>> > > > >
>>>>>>>>>> > > > > @Dimpy Chawla  ZD 102657 Did you call this customer or
>>>>>>>>>> ask anyone to
>>>>>>>>>> > > > > call this cx back after promising him?
>>>>>>>>>> > > > >
>>>>>>>>>> > > > > @Dimpy Chawla ZD 92702 You didn't share the CC info
>>>>>>>>>> update link with
>>>>>>>>>> > > > > the cx that she requested specifically. What's the reason
>>>>>>>>>> to miss out
>>>>>>>>>> > > > > on this important thing??
>>>>>>>>>> > > > >
>>>>>>>>>> > > > > @Nushat Hashmi  ZD 102765 Please inquire the link that
>>>>>>>>>> customers use
>>>>>>>>>> > > > > to place the order instead of blindly escalating it and
>>>>>>>>>> making the cx
>>>>>>>>>> > > > > run back and forth.
>>>>>>>>>> > > > >
>>>>>>>>>> > > > > Thanks
>>>>>>>>>> > > > > Arif
>>>>>>>>>> > > > > Cheers to life :-)
>>>>>>>>>> > > > >
>>>>>>>>>> > > > > Arif
>>>>>>>>>> > > > > Cheers to life :-)
>>>>>>>>>> > > > >
>>>>>>>>>> > > > >
>>>>>>>>>> > > > > On Tue, Apr 20, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> > > > > >
>>>>>>>>>> > > > > > @Nushat Hashmi Chat with Saeed: you replied: In a
>>>>>>>>>> single order you can select maximum 87 bottles for one product,... what
>>>>>>>>>> kind of typo is it and you never even corrected it until the end of the
>>>>>>>>>> chat?
>>>>>>>>>> > > > > >
>>>>>>>>>> > > > > > @Dimpy Chawla When I logged in with Nushat, we saw
>>>>>>>>>> multiple emails in zendesk that was not responded to. Please give me some
>>>>>>>>>> good excuses that why were you not able to respond to them.
>>>>>>>>>> > > > > > Where is your accountability in your reference to
>>>>>>>>>> teamwork? Please explain...
>>>>>>>>>> > > > > >
>>>>>>>>>> > > > > > @Dimpy Chawla ZD 102437 You were also supposed to
>>>>>>>>>> change the year of the next AS date that you missed. Please be careful.
>>>>>>>>>> > > > > >
>>>>>>>>>> > > > > >
>>>>>>>>>> > > > > >
>>>>>>>>>> > > > > > Thanks
>>>>>>>>>> > > > > > Arif
>>>>>>>>>> > > > > > Cheers to life :-)
>>>>>>>>>> > > > > >
>>>>>>>>>> > > > > >
>>>>>>>>>> > > > > > On Mon, Apr 19, 2021 at 10:31 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> > > > > >>
>>>>>>>>>> > > > > >> @Dimpy Chawla Chat with Sonia Greene: You mentioned
>>>>>>>>>> the date in DD/MM format which confused the cx and she rated your chat bad.
>>>>>>>>>> Do you need to be reminded of such basic
>>>>>>>>>> > > > > >> things about the date format of the US?? Please be
>>>>>>>>>> careful of such silly mistakes.
>>>>>>>>>> > > > > >>
>>>>>>>>>> > > > > >> @team Why was the chat of Juliane Biro missed? @Vimal
>>>>>>>>>> Tewari  it was either your shift or the next agent. Please let me know.
>>>>>>>>>> > > > > >>
>>>>>>>>>> > > > > >> @Nushat Hashmi Chat with Kenneth Adderley: Why did you
>>>>>>>>>> not reinstate the AS and update the address after promising the cx?
>>>>>>>>>> > > > > >> Were you waiting for someone else to complete your
>>>>>>>>>> task??
>>>>>>>>>> > > > > >>
>>>>>>>>>> > > > > >> Thanks
>>>>>>>>>> > > > > >> Arif
>>>>>>>>>> > > > > >> Cheers to life :-)
>>>>>>>>>> > > > > >>
>>>>>>>>>> > > > > >>
>>>>>>>>>> > > > > >> On Wed, Apr 14, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> > > > > >>>
>>>>>>>>>> > > > > >>> @Dimpy Chawla ZD 102140 This ticket was left open for
>>>>>>>>>> a long time during your shift and all you had to do was merge it with the
>>>>>>>>>> other open ticket. What's your reason this time?
>>>>>>>>>> > > > > >>>
>>>>>>>>>> > > > > >>> @Dimpy Chawla ZD 102095 You did not address the
>>>>>>>>>> request for the first order for which the customer asked about the refund
>>>>>>>>>> policy. Why??
>>>>>>>>>> > > > > >>>
>>>>>>>>>> > > > > >>> @Dimpy Chawla  ZD 102138 Please try no to refund the
>>>>>>>>>> same day international auto-ship orders until we get a confirmation from Dr
>>>>>>>>>> Sam since the orders are processed
>>>>>>>>>> > > > > >>> at midnight and shipped out first thing in the
>>>>>>>>>> morning. In this case, I see the shipping label has been created and I hope
>>>>>>>>>> the shipping could be cancelled by Dr Sam.
>>>>>>>>>> > > > > >>> Please be careful and before refunding check
>>>>>>>>>> shipstation or shopify to locate the shipping details and only refund if
>>>>>>>>>> you do not see the order in these portals.
>>>>>>>>>> > > > > >>>
>>>>>>>>>> > > > > >>> Thanks
>>>>>>>>>> > > > > >>> Arif
>>>>>>>>>> > > > > >>> Cheers to life :-)
>>>>>>>>>> > > > > >>>
>>>>>>>>>> > > > > >>>
>>>>>>>>>> > > > > >>> On Tue, Apr 13, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> > > > > >>>>
>>>>>>>>>> > > > > >>>> @Dimpy Chawla ZD 10766 Did you read the cx query
>>>>>>>>>> carefully or simply copy-pasted the template for the STS offer, he clearly
>>>>>>>>>> mentioned the reason for his cancellation but you
>>>>>>>>>> > > > > >>>> didn't notice that...also when you cancel AS, please
>>>>>>>>>> make sure to change the year of "Next attempt date" since it showed
>>>>>>>>>> 04/15/2021 and I had to change it.
>>>>>>>>>> > > > > >>>>
>>>>>>>>>> > > > > >>>> Thanks
>>>>>>>>>> > > > > >>>> Arif
>>>>>>>>>> > > > > >>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>
>>>>>>>>>> > > > > >>>>
>>>>>>>>>> > > > > >>>> On Mon, Apr 12, 2021 at 9:56 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>
>>>>>>>>>> > > > > >>>>> @Dimpy Chawla ZD 100965 When you escalated this to
>>>>>>>>>> Deb, why didn't you update in UC notes?
>>>>>>>>>> > > > > >>>>>
>>>>>>>>>> > > > > >>>>> @Dimpy Chawla, You are doing the morning shift and
>>>>>>>>>> I see some declined orders (International) on which no attempt has been
>>>>>>>>>> made so far. Why are you not following up on declined orders?
>>>>>>>>>> > > > > >>>>> Please make sure to check all the orders in AR
>>>>>>>>>> during your shift where we need to contact the cx. I will be checking those
>>>>>>>>>> orders again, so please make sure to follow up on them.
>>>>>>>>>> > > > > >>>>>
>>>>>>>>>> > > > > >>>>> @Dimpy Chawla ZD 101862 Why did you not respond to
>>>>>>>>>> this ticket during your shift? It was a simple shipping update response.
>>>>>>>>>> Please explain.
>>>>>>>>>> > > > > >>>>>
>>>>>>>>>> > > > > >>>>> @Nushat Hashmi  Chat with Rafael Salas Why are
>>>>>>>>>> there 2 auto-ship orders processed for this customer, he contacted on 04/10
>>>>>>>>>> for his AS order of AV and there was already an order processed
>>>>>>>>>> > > > > >>>>> on 04/08 but you mentioned it was due on 05/10 and
>>>>>>>>>> processed another order??? What's going on here, please clarify?
>>>>>>>>>> > > > > >>>>>
>>>>>>>>>> > > > > >>>>> Thanks
>>>>>>>>>> > > > > >>>>> Arif
>>>>>>>>>> > > > > >>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>
>>>>>>>>>> > > > > >>>>>
>>>>>>>>>> > > > > >>>>> On Wed, Apr 7, 2021 at 10:01 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>
>>>>>>>>>> > > > > >>>>>> @Nushat Hashmi ZD 101157: Why is the status
>>>>>>>>>> showing "Solved", did you mean to escalate this to Deb? Please check and
>>>>>>>>>> confirm what action needs to be taken?
>>>>>>>>>> > > > > >>>>>>
>>>>>>>>>> > > > > >>>>>> @Dimpy Chawla ZD 101263 Please check my response
>>>>>>>>>> for your future response and ask the other agents to read it too.
>>>>>>>>>> > > > > >>>>>>
>>>>>>>>>> > > > > >>>>>> @Dimpy Chawla ZD 101245 You reinstated the
>>>>>>>>>> auto-ship subscription but without changing the item code to STS that was
>>>>>>>>>> promised to the cx. Any reason for this petty mistake??
>>>>>>>>>> > > > > >>>>>>
>>>>>>>>>> > > > > >>>>>> Arif
>>>>>>>>>> > > > > >>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>
>>>>>>>>>> > > > > >>>>>>
>>>>>>>>>> > > > > >>>>>> On Mon, Apr 5, 2021 at 10:02 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>> > > > > >>>>>>> @team : I see that agents in the morning and
>>>>>>>>>> afternoon shift are not following up on the declined international orders
>>>>>>>>>> falling under their time zone. Why?? I need some
>>>>>>>>>> > > > > >>>>>>> reasonable explanations... @Harsh Sharma @Nushat
>>>>>>>>>> Hashmi  Could you please confirm if you're working during these shifts and
>>>>>>>>>> why are the declined orders not being followed up on??
>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>> > > > > >>>>>>> @Harsh Sharma ZD 100873 What was the need to
>>>>>>>>>> escalate this to Deb unnecessarily?? Cx didn't want the product so you
>>>>>>>>>> could simply ask him if he wants to return it...
>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>> > > > > >>>>>>> @Harsh Sharma Zd 100899 You also needed to push
>>>>>>>>>> the next AS date to 60 days as well after changing the frequency, the cx
>>>>>>>>>> asked to change the frequency so it was
>>>>>>>>>> > > > > >>>>>>> clear to understand that he didn't need it this
>>>>>>>>>> month.
>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>> > > > > >>>>>>> @team : ZD 100913 I want everyone to install
>>>>>>>>>> Grammarly in your system as I have seen enough grammatical errors that
>>>>>>>>>> paint an unprofessional impression of HFL...
>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>> > > > > >>>>>>> @Vimal Tewari ZD 100921 Cx already mentioned she
>>>>>>>>>> wanted the frequency to be once in every 2 months, so what's the point of
>>>>>>>>>> her contacting us again and again??
>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>> > > > > >>>>>>> d this to Deb?????????????? WTH...this is not
>>>>>>>>>> acceptable...
>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>> > > > > >>>>>>> @Harsh Sharma ZD 101050 What's happening with you
>>>>>>>>>> mate?? You did not apply the STS code after reinstating the auto-ship??????
>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>> > > > > >>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>> > > > > >>>>>>>
>>>>>>>>>> > > > > >>>>>>> On Thu, Apr 1, 2021 at 10:03 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>
>>>>>>>>>> > > > > >>>>>>>> @team: Why are the declined orders not being
>>>>>>>>>> followed up on since 03/30??
>>>>>>>>>> > > > > >>>>>>>>
>>>>>>>>>> > > > > >>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>
>>>>>>>>>> > > > > >>>>>>>> On Tue, Mar 30, 2021 at 10:00 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>> @HFL Team Why was Cecil Elmore's chat missed??
>>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>> On Fri, Mar 26, 2021 at 9:59 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>> @Nushat Hashmi ZD 100407 Where did you see Dr
>>>>>>>>>> Sam confirming the shipment of the updated order and why would you ask him
>>>>>>>>>> to refund when it's our job
>>>>>>>>>> > > > > >>>>>>>>>> to process the refund in such cases??
>>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>> @Dimpy Chawla, Please correct your typo as I
>>>>>>>>>> see it in a lot of your responses...for eg. 100487 - you spelt "apologies"
>>>>>>>>>> instead of "apologize"... please be careful and also check my response
>>>>>>>>>> > > > > >>>>>>>>>> for your future reference.
>>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>> On Thu, Mar 25, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>> @Harsh Sharma ZD 100439 You did not cancel
>>>>>>>>>> the other auto-ship of BFO as this cx had 2 separate AS, please be careful
>>>>>>>>>> with such mistakes.
>>>>>>>>>> > > > > >>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>> On Fri, Mar 19, 2021 at 9:57 PM Phaedrus Arif
>>>>>>>>>> <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>> @Harsh Sharma Chat with Jean-Claude
>>>>>>>>>> LItalien: What went on with your chat disconnection and why didn't you
>>>>>>>>>> contact the cx through email/call when the chat was disconnected??
>>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>> @Abhishek Dalal ZD 100323 Where did you find
>>>>>>>>>> the future orders? Could you please share the auto-ship details of this
>>>>>>>>>> customer?
>>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>> On Thu, Mar 18, 2021 at 9:59 PM Phaedrus
>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>> @Abhishek Dalal ZD 100290 Please read your
>>>>>>>>>> response and let me know if you did anything WRONG that sounds super silly
>>>>>>>>>> to me..
>>>>>>>>>> > > > > >>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>> On Wed, Mar 17, 2021 at 9:57 PM Phaedrus
>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>> @Harsh Sharma Why are you not updating the
>>>>>>>>>> google sheet of all the declined orders after following up on them??
>>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>> @Abhishek Dalal Chat with Orlando Gomez:
>>>>>>>>>> You replied with: "I am sorry i can't share any such information."
>>>>>>>>>> > > > > >>>>>>>>>>>>>> Instead, you could say we do not have such
>>>>>>>>>> data available with us and try to use "We" instead of "I" as we are
>>>>>>>>>> representing HFL.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>> @Abhishek Dalal Chat with Troy: Why didn't
>>>>>>>>>> you suggest the customer someone else will call back later instead, I saw
>>>>>>>>>> your chat with too much of grammatical errors.
>>>>>>>>>> > > > > >>>>>>>>>>>>>> It doesn't give a good impression, please
>>>>>>>>>> use Grammarly to spell check your responses and in the future make sure to
>>>>>>>>>> let someone else follow up if the cx doesn't
>>>>>>>>>> > > > > >>>>>>>>>>>>>> understand you.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>> On Fri, Mar 12, 2021 at 9:50 PM Phaedrus
>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>> @Nushat Hashmi Marlena Johnson ZD 100048:
>>>>>>>>>> You responded to the cx without checking her active AS in Shopify, any
>>>>>>>>>> excuse for this inadvertence???  @Harsh Sharma  thanks for taking care of
>>>>>>>>>> this and also please make sure to update the notes after cancelling the AS
>>>>>>>>>> since it's not showing up on the order notes...
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>> @Nushat Hashmi EH-202103120219-366957 You
>>>>>>>>>> placed the order for this customer for 7 bottles with a 25% discount...this
>>>>>>>>>> is absolutely unacceptable...
>>>>>>>>>> > > > > >>>>>>>>>>>>>>> 7 bottles are already priced cheap and
>>>>>>>>>> you gave him an ADDITIONAL 25% DISCOUNT... IN the future, please make sure
>>>>>>>>>> not to exceed anything more than 10%
>>>>>>>>>> > > > > >>>>>>>>>>>>>>> DO NOT OFFER MORE THAN 10% ON BULK ORDERS
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>> @Abhishek Dalal Declined orders: Don't
>>>>>>>>>> you consider in following up on declined orders or do you need to reminded
>>>>>>>>>> separately as I see no attempt has been made
>>>>>>>>>> > > > > >>>>>>>>>>>>>>> to contact the customers since March
>>>>>>>>>> 10th... You have a good EXCUSE for it???  @HFL Team Why is no one following
>>>>>>>>>> up on the declined orders???
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>> On Thu, Mar 4, 2021 at 9:59 PM Phaedrus
>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99912 Did you read the
>>>>>>>>>> email clearly? His new shipping address was already updated but you changed
>>>>>>>>>> it to his old address... Please be careful
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> with auto-ship orders.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 99913 You also needed
>>>>>>>>>> to clear the next attempt date after reinstating the subscription since it
>>>>>>>>>> showed the next attempt date from last year
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> @Vimal Tewari ZD 99828 Please check my
>>>>>>>>>> reply since it was easy to explain the shipping cost without escalating it
>>>>>>>>>> to Deb.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> @Vimal Tewari  ZD 99924 Instead of
>>>>>>>>>> asking Deb to check and assist in this situation where the cx didn't
>>>>>>>>>> receive the supplements correctly, we could simply ask Deb
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> to ship the right products asap since
>>>>>>>>>> the onus is on us and Deb works for only an hour a day so it will save her
>>>>>>>>>> some time as well.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> P.S. - It would be kind of all you
>>>>>>>>>> privileged people to slightly bother yourself to reply to my questions in
>>>>>>>>>> the feedback emails... @Abhishek Dalal @Nushat Hashmi @Harsh Sharma
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>> On Wed, Mar 3, 2021 at 9:55 PM Phaedrus
>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> @Harsh Sharma ZD 99879 What happened
>>>>>>>>>> here? the cx asked to cancel AS but you never addressed that concern???
>>>>>>>>>> Please explain!!!
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>> On Tue, Mar 2, 2021 at 9:55 PM Phaedrus
>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99799 Where is the
>>>>>>>>>> refund for the removed item? How did you process it?
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>> On Mon, Mar 1, 2021 at 9:56 PM
>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> @Abhishek Dalal @Nushat Hashmi Why
>>>>>>>>>> didn't you guys respond to this Gmail query from
>>>>>>>>>> [email-masked] during your shift Saturday morning???
>>>>>>>>>> Please explain.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> @Nushat Hashmi EH-202102270140-299741
>>>>>>>>>> You refunded this order without cancelling the shipment and it appears the
>>>>>>>>>> order has been shipped out already. What's going on?
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>> On Mon, Feb 22, 2021 at 9:56 PM
>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99545 Why didn't
>>>>>>>>>> you ask the reason and offer STS price?
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99557 You needed
>>>>>>>>>> to update the shipping address not cancel it, the cx clearly explained to
>>>>>>>>>> stop the shipments to the old address or else there's no point in sharing
>>>>>>>>>> the new shipping address if the cx didn't want to continue.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Please read the emails more
>>>>>>>>>> carefully.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>> On Fri, Feb 19, 2021 at 9:57 PM
>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99519 So you
>>>>>>>>>> updated this order from 2 LO to 1 LO... did you inform Jessica and how did
>>>>>>>>>> you refund for the 1 LO removed/rectified from the order?
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi Chat with William
>>>>>>>>>> Wilson: Please make sure to give correct info before giving a definite
>>>>>>>>>> answer, most of the herbs used in CL is organic, not all.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99526 You needed
>>>>>>>>>> to share the account creation link as well.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99363 Please
>>>>>>>>>> check Harsh's response as that's more accurate since the customer wishes to
>>>>>>>>>> resell our products.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99358 This
>>>>>>>>>> customer has 2 AS and you should have also checked with his last name to
>>>>>>>>>> pull up the other orders...
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Please please be extra careful with
>>>>>>>>>> AS orders and make sure to check multiple times that there are no active AS
>>>>>>>>>> under the same customer's name, email, ZIP code.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Your mistake could cause us a big
>>>>>>>>>> problem as I have already mentioned in the past many a time to be extra
>>>>>>>>>> careful with AS subscriptions.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal  ZD 99331/99307
>>>>>>>>>> What was this ticket about? Where did you see the cx was charged with
>>>>>>>>>> ProVanax Inc.??
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99317 Who
>>>>>>>>>> informed you international orders are delivered within 5-7 business days??
>>>>>>>>>> This is totally inadvertent of you, not acceptable mate.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 99334 Why didn't
>>>>>>>>>> you inform the cx of the recent order shipped, I have already mentioned it
>>>>>>>>>> several times to inform the cx of any recent order that's undelivered when
>>>>>>>>>> the cx wants to cancel AS orders. This is not good mate.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> On Tue, Feb 16, 2021 at 8:43 PM
>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 98993 Why was
>>>>>>>>>> this ticket in "Pending" status when you escalated this to Deb??
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> On Fri, Feb 12, 2021 at 8:52 PM
>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi Ticket #98102: You
>>>>>>>>>> confirmed the AS was cancelled last month but it wasn't and Harsh cancelled
>>>>>>>>>> it today since the cx received another AS order...
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> PLEASE GIVE THE BEST EXCUSE TO
>>>>>>>>>> @Deeksha Dadu AND EXPLAIN WHY DIDN'T YOU CANCEL THE AS BACK THEN???
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> I see you are taking the
>>>>>>>>>> feedbacks pretty lightly and it's making our jobs pretty heavy....
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> On Thu, Feb 11, 2021 at 10:28 PM
>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari Chat with Joe ZD
>>>>>>>>>> 99255 : What was the need to escalate to Deb when you could have simply
>>>>>>>>>> shared the response from Dr. Robbins as we have been doing it since  a long
>>>>>>>>>> time.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99214 Let me
>>>>>>>>>> clear this up again very clearly: We never quote the price of HFL
>>>>>>>>>> supplements in any other currency whatsoever, even with the recent exchange
>>>>>>>>>> rate....
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> So, please NEVER EVER quote the
>>>>>>>>>> price in any other currency... Hope it's clear...
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @team: I see a voicemail left
>>>>>>>>>> for Dr. Sam in Gmail where no one has followed up...any reason for this???
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari  ZD 99244 Why is
>>>>>>>>>> there a need to escalate this when we could simply ask the concern as he
>>>>>>>>>> enquired about the promotional email from us?
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD 99262 Weren't
>>>>>>>>>> you supposed to suggest a partial refund for the extra items added instead
>>>>>>>>>> of cancelling the whole order?
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> On Wed, Feb 10, 2021 at 9:57 PM
>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal @Harsh Sharma
>>>>>>>>>> Ticket #99036 I was able to easily pull this cx order in shopify with her
>>>>>>>>>> name... both of you certainly did not bother checking the details
>>>>>>>>>> properly...not acceptable
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD 99118 This cx
>>>>>>>>>> simply wanted to get the 2 bottles processed separately at the STS price
>>>>>>>>>> and still continue with AS, no need to suggest to place a one-time order.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari  ZD Ticket #99150
>>>>>>>>>> This cx placed an order with us and has some questions as she mentioned,
>>>>>>>>>> please call her and check what help does she need from us...
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @everyone: Whenever a cx
>>>>>>>>>> reports a website error with placing an order online, please get all the
>>>>>>>>>> possible details like the device they're using, browser, error type, etc...
>>>>>>>>>> we need to find out the specific glitch so we need to know as much as
>>>>>>>>>> possible.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 99167 When
>>>>>>>>>> you cancel an auto-ship please ensure to disable the auto-ship and cleat
>>>>>>>>>> the next attempt date as well.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Feb 8, 2021 at 9:58 PM
>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi Please respond
>>>>>>>>>> to Dr Sam's question on leaving a message in response to a customer's
>>>>>>>>>> voicemail. It's been 2 days and I don't see a reply from you...
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari When the
>>>>>>>>>> customer complains about the website not working, do you ask what device do
>>>>>>>>>> they use? How many customers on an average have you been getting who faced
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> this issue? Please let me know
>>>>>>>>>> as I need to get to the bottom of this after reading the entire trail of
>>>>>>>>>> the email with Dr Sam.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with John
>>>>>>>>>> Gates EH-202101280645-155258: Why didn't you cancel the future orders when
>>>>>>>>>> the cx has decided to return this order and you shared the
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> return instructions?? This is
>>>>>>>>>> so petty and simple to understand, please don't repeat such a mistake.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari Chat with Kris:
>>>>>>>>>> When the product is close to expiration date then it is still okay to use
>>>>>>>>>> them since the shelf life is 3 years and the expiration date is for only 1
>>>>>>>>>> year.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Hope it makes sense, please
>>>>>>>>>> email the customer informing the same. Once the bottle is opened it needs
>>>>>>>>>> to be consumed within 12 months.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @HFL Team Please follow up on
>>>>>>>>>> this order EH-202012222031-299830 from the fraud review section and check
>>>>>>>>>> if the customer placed this order and let me know.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Feb 3, 2021 at 9:58 PM
>>>>>>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Chat with
>>>>>>>>>> Brenda McKinney: No update in UC about the return instructions???? Please
>>>>>>>>>> update it UC notes, this is a repeated mistake... Not acceptable
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Feb 2, 2021 at 9:59
>>>>>>>>>> PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with
>>>>>>>>>> Thomas Rottler: You had to inform the cx about the recent shipment as he
>>>>>>>>>> could come back to us complaining about his recent auto-ship order
>>>>>>>>>> cancellation.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Please email this cx
>>>>>>>>>> informing about the shipment of his recent order.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with
>>>>>>>>>> Burhan: ZD 98918 Please check my response for your future reference so you
>>>>>>>>>> could deal with them on your own.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari ZD 98851 The
>>>>>>>>>> cx confirmed the STS price, so what's the confusion about verifying it
>>>>>>>>>> again?
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Feb 1, 2021 at 9:56
>>>>>>>>>> PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Chat with
>>>>>>>>>> Joe Pierobon: You did not respond to this customer for over 2 minutes and
>>>>>>>>>> he left the chat. Any reason for no response to the customer??
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari  Chat with
>>>>>>>>>> Prosper Apkor: We are not allowing AmazonPay option for now, please be
>>>>>>>>>> informed and let the cx know accordingly.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> @team: Missed chat with
>>>>>>>>>> Yelena Katko - Who was in that shift on 30th Jan after @Abhishek Dalal and
>>>>>>>>>> why was the chat missed???
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 27, 2021 at
>>>>>>>>>> 10:05 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with
>>>>>>>>>> Dhruv: The shipments are delivered at the door-step of the recipient's
>>>>>>>>>> address, please inform the cx accordingly.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Jan 26, 2021 at
>>>>>>>>>> 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD  98638
>>>>>>>>>> Please be informed to never quote in any other currency except for $US as
>>>>>>>>>> the cx could complain later due to the
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> fluctuations in the
>>>>>>>>>> exchange rate.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jan 25, 2021 at
>>>>>>>>>> 10:10 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Chat
>>>>>>>>>> with Rafael Salas   EH-202101050101-299576: You confirmed the AS order of
>>>>>>>>>> AV for the month of May but the date was 5th Feb and no notes in UC?
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Why this kind of a
>>>>>>>>>> repeated mistake? Please have a good explanation.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan 22, 2021 at
>>>>>>>>>> 10:02 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with
>>>>>>>>>> Thomas Golaszewski... Please share the correct CC update link, I guess you
>>>>>>>>>> have called this customer to update it.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Here's the correct link:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> https://www.hflorder.com/cc/
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 20, 2021 at
>>>>>>>>>> 10:02 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma  Chat
>>>>>>>>>> with Holly Ragan: You should have cancelled the auto-ship of Blood Sugar
>>>>>>>>>> Optimizer and email the customer about the refund policy in this case.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> If the cx received
>>>>>>>>>> another bottle, I am sure he would have not been happy about it, please be
>>>>>>>>>> very careful with auto-ship orders and make sure to take appropriate
>>>>>>>>>> actions.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Jan 19, 2021
>>>>>>>>>> at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>> EH-202101120629-333658  You rejected this order but did not process the
>>>>>>>>>> refund as the PayPal payment shows processed.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I have done it for
>>>>>>>>>> this time but please ensure not to make such a mistake again.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Jan 14, 2021
>>>>>>>>>> at 9:50 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>> @Nushat Hashmi Thanks for the clarification on CC info doubt, please let me
>>>>>>>>>> know if you have a further concern on this matter.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari ZD
>>>>>>>>>> 98303 Could you show me the cx order of 3 BFO that she wants to exchange
>>>>>>>>>> with CL for? Is it on Shopify?? I couldn't find any order at UC.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Could you also
>>>>>>>>>> please share the login details and the link to Shopify so I could access
>>>>>>>>>> the orders from there?
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD
>>>>>>>>>> 98310 Did you inform Jessica about the address update??
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 13, 2021
>>>>>>>>>> at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD
>>>>>>>>>> 98262  You only cancelled one AS and there was another AS of CL still
>>>>>>>>>> active, why didn't you cancel the other one? Did the cx only want to cancel
>>>>>>>>>> one AS?
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>> Nushat told me you informed him that we need CC details only when the order
>>>>>>>>>> amount is above $199... can I ask who trained you on this? Are you not
>>>>>>>>>> aware of our payment options??
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD
>>>>>>>>>> 98269 There is an active auto-ship on this customer's name, did you not
>>>>>>>>>> have enough time to use the name filter to cross check ??
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal  ZD
>>>>>>>>>> 97578 You simply needed to share the exchange instructions on this one
>>>>>>>>>> without escalating it to Deb, did you even go through the trail mail??
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD
>>>>>>>>>> 98289 You needed to explain the monthly cut-off date of auto-ship
>>>>>>>>>> subscription which is one in every 24 days, please check my response.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jan 11,
>>>>>>>>>> 2021 at 9:57 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD
>>>>>>>>>> 98185  Please be informed shipping is not free on subsequent auto-ship
>>>>>>>>>> orders, be it domestic or international... Make sure to give the same info
>>>>>>>>>> to cx in the future.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan 8,
>>>>>>>>>> 2021 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari
>>>>>>>>>> Were you able to create an account on "Shopify" Please confirm and let me
>>>>>>>>>> and Dr Sam know.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi
>>>>>>>>>> ZD  98163  May I ask where did you find the information of referral
>>>>>>>>>> discount being credited to PayPal account? Please check my response.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 6,
>>>>>>>>>> 2021 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma
>>>>>>>>>> Ticket #97991 When you reinstate a cancelled auto-ship, then please make
>>>>>>>>>> sure the CC # reflects on the auto-ship page after enabling it and going
>>>>>>>>>> back again to verify.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari
>>>>>>>>>> EH-202101050014-588325 You cancelled the AS but did not inform the customer
>>>>>>>>>> about the recent order shipped, please do it so the cx doesn't come back
>>>>>>>>>> firing at us.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>> ZD 98048 Her last order has the correct expiration, you could have simply
>>>>>>>>>> updated the expiration date on the auto-ship page. Please stay informed
>>>>>>>>>> about such situation for your future reference.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD
>>>>>>>>>> 98061 In such situations, we could also share a 10% discount link without
>>>>>>>>>> escalating it to Deb.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD
>>>>>>>>>> 98024 Please check my response for your future reference.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>> :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan 1,
>>>>>>>>>> 2021 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone:
>>>>>>>>>> EH-202012300020-099330 This customer emailed on Gmail 1 day ago and no one
>>>>>>>>>> has even bothered to answer or reply to this customer. I see the emails
>>>>>>>>>> after this one responded to but this one was particularly left out. Could
>>>>>>>>>> you all answer why???
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma
>>>>>>>>>> Chat with Abraham : We do not take financial info on chat or email, it
>>>>>>>>>> needs to be processed only over the phone. May I know if you checked with
>>>>>>>>>> someone in the office if you could ask for the CVC of credit card?
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi
>>>>>>>>>> ZD97922  Please put the name of the supplement when you use the template as
>>>>>>>>>> the response looks to be copy-pasted.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>> ZD 97941 : The auto-ship subscription was supposed to be cancelled as per
>>>>>>>>>> the customer's request. Please make sure to cancel and then pitch for
>>>>>>>>>> anything else.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> No notes
>>>>>>>>>> updated either??
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma
>>>>>>>>>> ZD 97892 Please escalate such situations to Deb as it could put her off
>>>>>>>>>> from ordering in the future.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>> :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Dec 29,
>>>>>>>>>> 2020 at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>> Dalal ZD  Ticket #97804  Ths customer was confused with gelatin and we
>>>>>>>>>> simply needed to clarify the gelatin we use is plant-based but you shared
>>>>>>>>>> the return instructions, were you not aware of this at all?
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara
>>>>>>>>>> Blythe Delfino Ticket Ticket #97816 I am quite surprised with your reply,
>>>>>>>>>> Kae. May I know on what grounds did you offer a 50% refund on an order
>>>>>>>>>> which is more than a year old??
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi
>>>>>>>>>> ZD  Ticket #97845  The cx already confirmed by saying she would appreciate
>>>>>>>>>> the STS price, what's the point on reconfirming... Please understand their
>>>>>>>>>> expressions more clearly in such situations.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>> :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Dec
>>>>>>>>>> 24, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma
>>>>>>>>>> Chat with Vicki Oberg EH-202011051714-233633
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You offered
>>>>>>>>>> an exchange to which the customer agreed and later you offered a 50%
>>>>>>>>>> refund?? What were you thinking?? Did you read the customer's response??
>>>>>>>>>> Please explain
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>> Dalal ZD Ticket #97762 What's the need to escalate to Deb, all you needed
>>>>>>>>>> to do is share the return instructions since the cx was responded by Dr Sam
>>>>>>>>>> to not take the supplement and it is still under the refund time frame?
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>> life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Dec
>>>>>>>>>> 23, 2020 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat
>>>>>>>>>> Hashmi ZD  Ticket #97432  The store credit is valid until one year from the
>>>>>>>>>> date of purchase, just so you know. Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>> life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Dec
>>>>>>>>>> 22, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>> Dalal Chat with Debbie: The cx left the chat and there was no response from
>>>>>>>>>> your side for 3 minutes after your last response... What got you stuck in
>>>>>>>>>> sharing the link to access her order history?
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat
>>>>>>>>>> Hashmi Chat with Alia: Please be informed we have a lot of merchant
>>>>>>>>>> accounts on most of our supplements name, so the customer could see any of
>>>>>>>>>> those merchant accounts on their CC statement. There are a few more like
>>>>>>>>>> HFL/ Dr Sam Robbins/ Health Media Inc/ etc...
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh
>>>>>>>>>> Sharma  Chat with Kim McFarland: We need to ask the reason for auto-ship
>>>>>>>>>> cancellation and offer STS price if required to retain the customer but you
>>>>>>>>>> didn't follow the procedure. Any reason for it?
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>> life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Dec
>>>>>>>>>> 21, 2020 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat
>>>>>>>>>> Hashmi Chat with Ahmad  EH-202011260037-500139
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This
>>>>>>>>>> customer asked to increase the quantity to 2 bottles per month and not the
>>>>>>>>>> frequency, please check with this customer to reconfirm or email him
>>>>>>>>>> letting him know that he will receive 1 bottle of each supplement every
>>>>>>>>>> month. Please read the query carefully and check with the customer if he
>>>>>>>>>> was referring to the frequency or the quantity.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone:
>>>>>>>>>> ZD Ticket #97466  Why didn't anyone respond to this open ticket since the
>>>>>>>>>> last 5 days???
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>> life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed,
>>>>>>>>>> Dec 16, 2020 at 9:56 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @everyone: ZD  Ticket #97477 Someone marked this ticket as pending without
>>>>>>>>>> responding as well... @Vimal Tewari Please check who did this and I will
>>>>>>>>>> ask Ashish to find out and let Deeksha know about this unacceptable
>>>>>>>>>> behaviour
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>> life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed,
>>>>>>>>>> Dec 16, 2020 at 9:54 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @everyone: ZD  Ticket #97479  Why was this ticket not responded to???
>>>>>>>>>> Please let me know who was in shift at the time....
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>>> to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu,
>>>>>>>>>> Dec 10, 2020 at 9:56 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal
>>>>>>>>>> Tewari Could you please share the email ids of the new agents please and
>>>>>>>>>> share the feedback in the interim.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @nick:
>>>>>>>>>> Chat with Michelle (EH-202012090014-399771): You must inform the customer
>>>>>>>>>> about the recent order shipped that has not been delivered when a customer
>>>>>>>>>> wants to cancel their auto-ship.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @harry:
>>>>>>>>>> Chat with Lawrence: Please direct the customers to www.4hfl.com
>>>>>>>>>> to place the orders online apart from offering a phone order.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>>> to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue,
>>>>>>>>>> Dec 8, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Pritish Nandi ZD  Ticket #97187  Please be informed the orders that are
>>>>>>>>>> being placed through healthfitnesslongevity.com is from our new
>>>>>>>>>> website and they are not accessible in UC so we need to escalate them to
>>>>>>>>>> Deb for now as I have informed DSR and he is making some videos on how to
>>>>>>>>>> access those orders, once it's available it will be shared with everyone.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun
>>>>>>>>>> Hurry Chat with Jorge: Please be informed the customer cannot make any
>>>>>>>>>> amendment in their account, so directing them to update CC info will not
>>>>>>>>>> work, it has to be done through the link or by calling us. Just letting you
>>>>>>>>>> know.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>>> to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>> Thu, Dec 3, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Abhishek Dalal Chat with Leo Hogberg Yilmaz: The cx left the chat since
>>>>>>>>>> you didn't respond for around 3 minutes, what's your reason for this?
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Abhishek Dalal Chat with Errol: Why ask her to email from the website and
>>>>>>>>>> not escalating it to Deb at our end? We are the customer service team so
>>>>>>>>>> it's on us to escalate such matters to Deb and create a ZD ticket.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Vimal Tewari Chat with Ye Na Chen: Please offer a callback to such
>>>>>>>>>> customers apart from asking them to call us as they might not bother
>>>>>>>>>> calling us and we lose the sale.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>> Wed, Nov 25, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Kaeiara Blythe Delfino Chat with Robin: Your chat response upset the
>>>>>>>>>> customer and it sounded quite personal, you could have simply stated the
>>>>>>>>>> policy and not say much. If DSR comes across this chat, it could seriously
>>>>>>>>>> piss him off. Please stick to the basic policies without getting too
>>>>>>>>>> involved in it.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Abhishek Dalal Chat with Stacy Domer EH-202011060015-111478... You updated
>>>>>>>>>> the shipping address on this order but the cx asked to update the address
>>>>>>>>>> for future (Dec 2020) AS order...Please come up with a perfect excuse for
>>>>>>>>>> this kind of repeated mistake as I would like to know what went wrong with
>>>>>>>>>> you even after sharing so many feedbacks on amending future auto-ship
>>>>>>>>>> orders?????? And of course, why bother updating UC notes????
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Vimal Tewari ZD 96736 You reinstated the AS for this customer but didn't
>>>>>>>>>> bother updating the new shipping address and the CC info also needs to be
>>>>>>>>>> updated that you didn't check.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I
>>>>>>>>>> have explained this situation in the past to check the CC info if an
>>>>>>>>>> auto-ship is being reinstated after a long time as the information is wiped
>>>>>>>>>> out from our system. What's happening here??
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>> Tue, Nov 24, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @team: Please be informed to refund the same day international orders if
>>>>>>>>>> they don't show up in ship station and there's no tracking info in UC if a
>>>>>>>>>> cx requests for cancellation.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Vimal Tewari ZD 96626 The cx wanted to confirm the price for a one-time
>>>>>>>>>> purchase by putting a question mark at the end, please check my response
>>>>>>>>>> for your reference.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>> Fri, Nov 20, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Vimal Tewari Zd  96506  Please check my response for your future reference.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>> Thu, Nov 19, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Abhishek Dalal ZD  96519  Please check my response for your future
>>>>>>>>>> reference.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Abhishek Dalal Zd 96518 You cancelled the wrong AS, instead of BSO you
>>>>>>>>>> cancelled BPO. Please be careful.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> On Wed, Nov 18, 2020 at 9:54 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Kaeiara Blythe Delfino  EH-202011151414-533097 - What's the confusion
>>>>>>>>>> here, when Dr Sam confirmed the order was updated, then you simply had to
>>>>>>>>>> process the refund, if DSR or Deb would have processed the refund, it would
>>>>>>>>>> show up in UC. Please make a note of it for future reference.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> On Tue, Nov 17, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @everyone:  Ticket #96392 Please go through Dr Sam's response as he is not
>>>>>>>>>> happy with our generic responses, so please be specific with the customers
>>>>>>>>>> in the future.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Abhishek Dalal Chat with Lee Blanchard: When a cx asks to confirm the
>>>>>>>>>> order right after placing an order online, please ask them to wait for a
>>>>>>>>>> few hours as the orders could take an hour or two sometimes to go through
>>>>>>>>>> due to a technical delay.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Abhishek Dalal ZD 96371 Why was this not escalated to Deb as it's been
>>>>>>>>>> unresponded to for such a long time?
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Arif
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> On Mon, Nov 16, 2020 at 9:58 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe
>>>>>>>>>> Delfino CHat with John: The label of our supplements have the most updated
>>>>>>>>>> ingredient's list but you informed the cx the other way round. Please make
>>>>>>>>>> sure website information updates could sometimes be delayed but the label
>>>>>>>>>> will have the most accurate and updated ingredients list.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>> ZD  96360  You marked the ticket as solved but did not reject the order
>>>>>>>>>> from AR and also didn't confirm the cx the order was cancelled. Please make
>>>>>>>>>> sure to not miss such things again.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari ZD
>>>>>>>>>> Ticket #96402 If a cx was promised of a discount by us in the past, then no
>>>>>>>>>> need to escalate to Deb, simply share the discount link with the cx.
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>> :-)
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Nov 13,
>>>>>>>>>> 2020 at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>> Chat with Sanaye Kumagai: You had to check the order
>>>>>>>>>> EH-202010090007-277929 and ticket ZD  96119 since everything was clearly
>>>>>>>>>> mentioned.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I m not sure
>>>>>>>>>> why didn't you check this order or else you could have resolved the
>>>>>>>>>> customer's query. Please dig a little more when you work on customer's
>>>>>>>>>> multiple AS. Please check my response on ZD 96180 and let me know if you
>>>>>>>>>> have any confusion.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>> ZD Ticket #96185 Please check my response.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe
>>>>>>>>>> Delfino Again a few customers mentioned their calls are not being answered
>>>>>>>>>> or some problem with the phone lines. Missed chats again... I could only
>>>>>>>>>> assume some issue with your internet since it cannot be happening every
>>>>>>>>>> day. Please speak with your ISP as this could create a lot of problems for
>>>>>>>>>> us with so many customers complaining about their calls not being serviced
>>>>>>>>>> appropriately.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe
>>>>>>>>>> Delfino ZD 96320 serviced  The cx asked to move the next AS to 04/01/2021
>>>>>>>>>> but you changed it to 04/24/2024, a difference of 3 weeks... Could you
>>>>>>>>>> answer why??
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Arif
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>> :-)
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Nov 12,
>>>>>>>>>> 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>> Dalal ZD  96295 Normally we must cancel the future orders in such cases if
>>>>>>>>>> a customer wants to return, so please make sure to cancel AS for such
>>>>>>>>>> customers.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>> Dalal ZD Ticket #96306  You only changed the year to 2099 of next AV order
>>>>>>>>>> but didn't change the INS date and the AS still showed enabled until I
>>>>>>>>>> cancelled it.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Any reason for
>>>>>>>>>> this mistake??
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>> :-)
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Nov
>>>>>>>>>> 11, 2020 at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara
>>>>>>>>>> Blythe Delfino I have been observing a few customers complained their calls
>>>>>>>>>> are not being answered during your shift. If you are missing a call, are
>>>>>>>>>> you not calling them back? If Dr Sam comes to know about so much of call
>>>>>>>>>> drops then we could be in trouble.  Is there a frequent problem with your
>>>>>>>>>> phone or internet connection? We cannot afford to get so many complaints
>>>>>>>>>> from the customers about their calls not being answered.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> P.S. -2 chats
>>>>>>>>>> were also missed during your shift. Any reason for it?
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>> life :-)
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov
>>>>>>>>>> 9, 2020 at 9:55 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>> Dalal  EH-202010311042-455546
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Ticket
>>>>>>>>>> #95917: You cancelled only one subscription of this customer while his
>>>>>>>>>> other auto-ship subscription was still active that you missed on
>>>>>>>>>> checking...  Now he is firing back at us holding us responsible for the
>>>>>>>>>> recent charge from his other AS EH-202011050006-133823. I had mentioned
>>>>>>>>>> this during the training to check cautiously when cancelling any
>>>>>>>>>> subscription if the customer has multiple subscriptions or not.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please be
>>>>>>>>>> very careful when you work on AS orders as we cannot afford to make a
>>>>>>>>>> mistake.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>> life :-)
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov
>>>>>>>>>> 7, 2020 at 11:02 PM Phaedrus Arif <[email-masked]> wrote:
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>> Dalal  Thanks for the clarification.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>> life :-)
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov
>>>>>>>>>> 7, 2020 at 11:11 AM Abhishek Dalal <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chat with
>>>>>>>>>> Abdulla Boubshait: Yes i called cx but as per him he is geting $145
>>>>>>>>>> discount on our website. and we only providing him 10% discount which is
>>>>>>>>>> around $39. So he said we will place an order from website.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> However, I
>>>>>>>>>> advised him to use chrome and clear browser's cache & cookies & told him
>>>>>>>>>> for any further query he can call us or ask us to call him back.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Abhishek
>>>>>>>>>> Dalal
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> ________________________________
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> From:
>>>>>>>>>> "Phaedrus Arif" <[email-masked]>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To:
>>>>>>>>>> "Abhishek Dalal" <[email-masked]>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc:
>>>>>>>>>> "Kaeiara Blythe Delfino" <[email-masked]>,
>>>>>>>>>> "Deeksha Dadu" <[email-masked]>, "Pritish Nandi" <
>>>>>>>>>> [email-masked]>, "Vimal Tewari" <[email-masked]>,
>>>>>>>>>> "Arjun Hurry" <[email-masked]>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sent:
>>>>>>>>>> Friday, November 6, 2020 9:57:54 PM
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Subject:
>>>>>>>>>> Re: Audit feedback
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>> Dalal Chat with  Abdulla Boubshait : Did you call the customer to place an
>>>>>>>>>> order? I don't see any recent order.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>> Dalal ZD # 96096 Please check my reply and respond to the customers in the
>>>>>>>>>> future in similar cases without escalating to Deb.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>> life :-)
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon,
>>>>>>>>>> Nov 2, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>> Dalal Chat with  Kathy Philippi : She had a new auto-ship where the
>>>>>>>>>> shipping address had to be updated but you pulled her old auto-ship
>>>>>>>>>> subscription and change the address on the order but not on the AS page.
>>>>>>>>>> Please REMEMBER this, shipping address needs to be UPDATED ON FUTURE
>>>>>>>>>> auto-ship orders, not on the one that has been shipped. Please be very
>>>>>>>>>> careful in the future. Thanks
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>>>>>>> Dalal Chat with Robert Adler: FYI, You could process the auto-ship order
>>>>>>>>>> for the customers same day without further delay if they are out of stock.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>>>>>>> life :-)
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri,
>>>>>>>>>> Oct 30, 2020 at 9:41 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Abhishek Dalal ZD  95872  Please check my response for your future
>>>>>>>>>> reference. Sometimes, we don't need to escalate to Deb in such cases.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Abhishek Dalal ZD  95876  Please check my response as your reply was not
>>>>>>>>>> fully addressed to the cx concern.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Abhishek Dalal ZD  95158  Please check my response since you did not reply
>>>>>>>>>> to his concern on the shipping address.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>>> to life :-)
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu,
>>>>>>>>>> Oct 29, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Abhishek Dalal  95820 Please check my response and save the reply so you
>>>>>>>>>> could use that in the future for similar queries.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>>> to life :-)
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue,
>>>>>>>>>> Oct 27, 2020 at 9:57 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Abhishek Dalal  Ticket #95313 I asked you a question on this ticket but
>>>>>>>>>> you simply responded with "acknowledged". I would like to know how did you
>>>>>>>>>> figure out the order has been cancelled/refunded and asked the customer to
>>>>>>>>>> place a new order?
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>>>>>>> to life :-)
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>> Tue, Oct 27, 2020 at 9:54 PM Phaedrus Arif <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Arjun Hurry Thank you for taking the responsibility, please make sure to
>>>>>>>>>> later email the customer just to build trust with the customers if such
>>>>>>>>>> things happen. Thanks
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>> Mon, Oct 26, 2020 at 10:14 PM Arjun Hurry <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Arif - I think I had a concurrent chat on another process and missed this
>>>>>>>>>> one. This is my error.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> ________________________________
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> From: "phaedrusrf" <[email-masked]>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To:
>>>>>>>>>> "kaeiarablythedelfino" <[email-masked]>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc:
>>>>>>>>>> "Deeksha Dadu" <[email-masked]>, "Pritish Nandi" <
>>>>>>>>>> [email-masked]>, "Vimal Tewari" <[email-masked]>,
>>>>>>>>>> "Abhishek Dalal" <[email-masked]>, "arjun hurry" <
>>>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>>>> [email-masked]>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Sent: Monday, 26 October, 2020 22:01:13
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Subject: Re: Audit feedback
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Kaeiara Blythe Delfino @Abhishek Dalal  Ticket #95313 Kae, please check
>>>>>>>>>> your confusing response about placing 2 orders where the customer placed
>>>>>>>>>> only 1 order but repeated the items that should have been clearly mentioned
>>>>>>>>>> to him.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Abhishek - Where did you confirm the order was cancelled as the payment
>>>>>>>>>> still shows processed without any refund update?
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Arjun Hurry Saw an unattended chat from p. Lynn What happened at the time?
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Abhishek Dalal ZD 95607  You did not address the queries of the customer
>>>>>>>>>> and straightaway escalated to Deb, please check my response and let me know
>>>>>>>>>> if you have a confusion.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Abhishek Dalal ZD 95679 Please check my response for your reference.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @everyone: BFO is back in stock, so please inform the customers accordingly.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>> Fri, Oct 23, 2020 at 9:59 AM Phaedrus Arif <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Thanks for the update.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>> Thu, Oct 22, 2020 at 10:16 PM Kaeiara Blythe Delfino <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I
>>>>>>>>>> spoke to customer over the phone. Initially in chat she said she wants AV
>>>>>>>>>> instead of BFO.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cx
>>>>>>>>>> still have so many stocks (BFO) .. Then, she requested for next AS it will
>>>>>>>>>> be both AV and BFo but for 5 months duration..So thats why next auto order
>>>>>>>>>> would be april then 5 months frequency.Notes has been updated.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>>>>>>> Fri, Oct 23, 2020, 12:28 AM Phaedrus Arif <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Kaeiara Blythe Delfino  EH-202010210009-299050 This customer wants 3 BFO
>>>>>>>>>> and 3 AV from next AS, I only see the request to change the  3 BFO to 3 AV
>>>>>>>>>> but
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> not sure, if the cx also wanted to continue with BFO and AV?? Please
>>>>>>>>>> clarify since the notes are not clear.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Arif
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> On Thu, Oct 15, 2020 at 10:01 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Vimal Tewari Chat with Saad: We need to inform the customer to check the
>>>>>>>>>> ingredients list on the website and check with their country's customs if
>>>>>>>>>> any ingredient is banned
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> as there could be certain herbs that are legal in the US but may be illegal
>>>>>>>>>> in the EU or elsewhere and we cannot be held accountable for it.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Abhishek Dalal Ticket #95309 When you reinstate an auto-ship subscription,
>>>>>>>>>> please save the changes and go back again to the auto-ship page to confirm
>>>>>>>>>> if the
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> credit card info is reflecting or if it's wiped out. We need to inform the
>>>>>>>>>> customers to update CC info if the information is not available. CC info
>>>>>>>>>> may be wiped out
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> when a customer's AS subscription is deactivated for more than a month.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Arif
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> On Wed, Oct 14, 2020 at 10:00 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Abhishek Dalal ZD  95269  Please escalate such cases to Deb as there are
>>>>>>>>>> certain orders that are being placed on a new website and we do not have
>>>>>>>>>> the access of those orders, so we need to escalate to Deb to look into them.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Arif
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> On Wed, Sep 2, 2020 at 10:50 PM Kaeiara Blythe Delfino <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> for customer zelemae, she said why i am being charges for shipping. so i
>>>>>>>>>> thought she was charged already for shipping. later part only she mentioned
>>>>>>>>>> that she is about to place order.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> will take note.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> On Thu, Sep 3, 2020, 12:27 AM Phaedrus Arif <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Kaeiara Blythe Delfino Zelemae
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> 11:49 PM
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> I am ordering four different items. The total amount is over $100.00. On
>>>>>>>>>> your site there is a free shipping for over $100. Why am I being charges
>>>>>>>>>> for shipping?
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> You need to read the customer's initial message first before providing
>>>>>>>>>> irrelevant information from previous orders.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> - 3 chats were missed during your shift, please make sure your internet
>>>>>>>>>> connection is working ok, also did you email these customers whose chats
>>>>>>>>>> were missed to check on what assistance did they need?
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Abhishek Dalal Ticket #93791 Please check my response for your future
>>>>>>>>>> reference so you don't have to escalate
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> this to Deb every time.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Kaeiara Blythe Delfino  ZD #89648 You need to specifically inform the
>>>>>>>>>> customers we do not refund shipping and handling
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> that you missed out in your response. Please be careful.
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Kaeiara Blythe Delfino  Ticket #93758 You simply needed to share the
>>>>>>>>>> return instructions
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> as we could pull the order using the email ID..no need to reconfirm...
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> good job with canceling the auto-ship subscription
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> P.S. - @Kaeiara Blythe Delfino
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> @Abhishek Dalal @Vimal Tewari
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Please follow up on the old declined orders as well... There are
>>>>>>>>>> international orders on which you need to follow up during the local
>>>>>>>>>> business hours and I see no one followed up on this order
>>>>>>>>>> EH-202008280346-111265 since 08/28...this also includes agents logged in
>>>>>>>>>> during morning and afternoon shifts...
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Arif
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>> > > > >
>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>