Subject: Re: Audit feedback
From: Phaedrus Arif <[email-masked]>
To: Harsh Sharma <[email-masked]>, Nushat Hashmi <[email-masked]>, Dimpy Chawla <[email-masked]>, Ashish Dabral <[email-masked]>, Nitin Mishra <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Vimal Tewari <[email-masked]>, [email-masked], [email-masked]
Date: Fri, 14 May 2021 21:57:46 +0530

@Avneet Singh <[email-masked]> ZD 103861 This cx is on auto-ship
and his last order was back in Feb this year. Did you forget the refund
policy on auto-ship subscriptions? There's no cashback on auto-ship orders
either.
Please read the refund guarantee extremely carefully again and make sure
not to give the wrong info to the customers.

@Nitin Mishra <[email-masked]> ZD 103828 Please don't blindly
copy-paste the AS cancellation template, in this case, the cx requested to
remove a product and not cancel the AS but you canceled the entire AS.
Please be careful and draft your response carefully.

@Nitin Mishra <[email-masked]> ZD 103846 You shared the return
instructions but never updated the UC notes, any reason for it?? Please
explain.

@Dimpy Chawla <[email-masked]> ZD 103859 Please check my
response and let me know if you realize what mistake did you make.

Thanks
Arif
Cheers to life :-)

On Thu, May 13, 2021 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:

> @Vimal Tewari <[email-masked]> Chat with  #99916419:  Chat
> response from you seemed to very irresponsive when the cx is inquiring
> about our supplements.
> Why would you ask the customer to check with a doctor when you could have
> simply mentioned the basic difference between BPO and BFO? This is
> certainly not the right way mate.
> The cx clearly mentioned his BP is good but he has issues with blood flow
> so you could have told him about BFO benefits rather than shrugging off
> your responsibility. Not acceptable at all.
>
> @Nushat Hashmi <[email-masked]> EH-202104281239-022115 When
> you updated the ordered item, what did you remove and how did you adjust
> the payment difference as the cx came on chat
> recently and asked about the refund of the removed items. Please check and
> let me know.
>
>
>
> Thanks
> Arif
> Cheers to life :-)
>
>
> On Wed, May 12, 2021 at 10:06 PM Phaedrus Arif <[email-masked]>
> wrote:
>
>> @Dimpy Chawla <[email-masked]> ZD 103731, you changed the
>> shipping address for this cx on his last order but it needed to be updated
>> on the AS page for future orders, did you forget the process
>> to update the shipping address? Please make sure to not repeat this
>> mistake as the order for this customer is shipped out to his old address
>> and he has all the reasons to blame us.
>> I have replied to the cx about this and if he wants us to reship the
>> order to his new address immediately, please escalate to Deb without
>> waiting for this package to return to us.
>>
>>
>>
>> Thanks
>> Arif
>> Cheers to life :-)
>>
>>
>> On Tue, May 11, 2021 at 10:08 PM Phaedrus Arif <[email-masked]>
>> wrote:
>>
>>> @[email-masked] <[email-masked]> Chat with
>>> Jonathan ZD 103725: It appears you did not comprehend the customer's issue
>>> fully, he had trouble placing the order
>>> so you should have offered a call back rather than asking him to call
>>> back since he had to make an international call which is not feasible for
>>> him. Secondly, you shared the link to
>>> update CC info for auto-ship customers which is not relevant in this
>>> case since he doesn't have any active AS subscription with us. Also, the cx
>>> wanted to access his account details
>>> but we do not offer any account creation for customers other than
>>> auto-ship subscribers and that as well with limited access. Please check my
>>> response to the email you escalated
>>> to Deb. Please be informed of this info for your future reference.
>>>
>>> @Nushat Hashmi <[email-masked]> ZD 103658 You typed the
>>> wrong name of our supplement Blood Reassure Optimizer, what's the reason
>>> for this silly blunder?
>>>
>>> @Nitin Mishra <[email-masked]> ZD 103666, 103668, 103683,
>>> 103661 Please offer the STS price of $25 in AS cancellation request where
>>> the cx doesn't provide any reason.
>>>
>>> @[email-masked] <[email-masked]> ZD 103441 Please
>>> make sure to use the upper case and avoid grammatical mistakes, I have
>>> noticed in quite a few tickets. Please install "Grammarly"
>>>
>>> @Nitin Mishra <[email-masked]> ZD 103640 When the cx
>>> informed about the cancellation reason, you needed to offer to delay a few
>>> months instead of simply acknowledging. The idea is to retain
>>> the cx and at least make an attempt or two by offering them alternatives.
>>>
>>> @Dimpy Chawla <[email-masked]> ZD 103699 You did not change
>>> the next attempt date while canceling the AS, please make sure to change
>>> the date if you see a date popping up in that section.
>>>
>>> Thanks
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Mon, May 10, 2021 at 10:00 PM Phaedrus Arif <[email-masked]>
>>> wrote:
>>>
>>>> @Nitin Mishra <[email-masked]> Chat with Rachel Munyai: I
>>>> guess you did not comprehend the cx query. She meant if it's okay to stop
>>>> taking supplements during other medication
>>>> but you shared the exchange instruction which was not relevant and you
>>>> could have simply informed the cx it's okay to stop taking the supplement.
>>>> Please be careful in the future.
>>>>
>>>> @Dimpy Chawla <[email-masked]> Chat with Kevin Beaty: You
>>>> updated the address but did not mention anything in UC notes?? Also, the
>>>> city name was not correctly updated which I did.
>>>> Please be very careful with AS orders and make sure to update the notes.
>>>>
>>>> @[email-masked] <[email-masked]> Chat with James
>>>> Peters: You did not answer the cx query correctly, he inquired about the
>>>> order for the month of May and you shared the details from last month.
>>>> His recent order was processed on 05/10 which you should have informed
>>>> him about but you didn't. Please read the query carefully and answer
>>>> appropriately in the future.
>>>>
>>>> Thanks
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Thu, May 6, 2021 at 10:00 PM Phaedrus Arif <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Nushat Hashmi  ZD 103525 Did you read the customer's query
>>>>> carefully?? I didn't expect this from you. Please read through again
>>>>> and let me know what mistake did you make?
>>>>>
>>>>> @[email-masked]: ZD 103525 Please check my response for future
>>>>> reference.
>>>>>
>>>>> @Vimal Tewari ZD 103497 Please never say our supplements are
>>>>> "completely organic", rather say "mostly organic".
>>>>>
>>>>> @Nushat Hashmi ZD 103095 How did you charge the customer for the added
>>>>> bottle? We can only remove but cannot add anything since we don't have
>>>>> a way to charge the cx separately.
>>>>>
>>>>> Thanks
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>> On Wed, May 5, 2021 at 10:08 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>> >
>>>>> > @Nushat: ZD 103352 Where are your UC notes after working on this
>>>>> account??
>>>>> >
>>>>> > @Avneet: ZD 103274 Please share the instructions link from the
>>>>> website
>>>>> > or direct them to visit the instructions tab on the website to get
>>>>> > detailed dosage info.
>>>>> >
>>>>> > @Nitin ZD 103254: Please use a business alias instead of your real
>>>>> name.
>>>>> >
>>>>> > @Avneet: ZD 103297: What name did you use?? Instead of the customer's
>>>>> > name, you used his email id to address in your response. Please be
>>>>> > careful of such silly mistakes.
>>>>> > Also, no update in UC notes?? Why??
>>>>> >
>>>>> > @Avneet: ZD 103467 EH-202105050759-522367: The order shows shipped
>>>>> > already, did you escalate this to Jessica and Deb to update and
>>>>> refund
>>>>> > accordingly?
>>>>> >
>>>>> > @Avneet ZD 103473 Please check my response and make sure to check the
>>>>> > tracking update before responding to the cx as his recent order still
>>>>> > shows in transit and it's been over 5 weeks which is too late for
>>>>> > domestic orders. Please check my response and let me know if you have
>>>>> > any confusion.
>>>>> >
>>>>> > @Avneet: ZD 103479 Why didn't you respond to this ticket that was
>>>>> open
>>>>> > for over an hour within your shift time??
>>>>> >
>>>>> > Thanks
>>>>> > Arif
>>>>> > Cheers to life :-)
>>>>> >
>>>>> > On Tue, May 4, 2021 at 9:58 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>> > >
>>>>> > > @Vimal Tewari  ZD 103231 You added BPO to the order and left the
>>>>> date
>>>>> > > to 05/30/2021 and also the cx asked to change the frequency of the
>>>>> > > shipments that you never addressed. Why??
>>>>> > >
>>>>> > > @Vimal Tewari  ZD 103221 Again a similar mistake, you informed the
>>>>> cx
>>>>> > > of the next AS for both AV and BFO to be on 05/24, but for BFO the
>>>>> AS
>>>>> > > date was 05/25. What's happening??
>>>>> > >
>>>>> > > @Nitin: ZD 103254 Why didn't you use your alias name??  @Ashish
>>>>> Dabral
>>>>> > > Please share the email ids of new agents with me.
>>>>> > >
>>>>> > >
>>>>> > >
>>>>> > > Thanks
>>>>> > > Arif
>>>>> > > Cheers to life :-)
>>>>> > >
>>>>> > > On Thu, Apr 29, 2021 at 10:06 PM Phaedrus Arif <
>>>>> [email-masked]> wrote:
>>>>> > > >
>>>>> > > > @Harsh Sharma ZD 103186 The cx had another auto-ship with us for
>>>>> > > > CholesLo and AlphaViril that you failed to check. Please be very
>>>>> > > > careful when you have to check a customer's auto-ship details.
>>>>> > > >
>>>>> > > > Thanks
>>>>> > > > Arif
>>>>> > > > Cheers to life :-)
>>>>> > > >
>>>>> > > > On Thu, Apr 22, 2021 at 10:01 PM Phaedrus Arif <
>>>>> [email-masked]> wrote:
>>>>> > > > >
>>>>> > > > >  @everyone: No one has followed up on declined orders since
>>>>> 04/19...
>>>>> > > > > there are over 20 accounts in the AR section. any reason for
>>>>> this
>>>>> > > > > negligence???
>>>>> > > > >
>>>>> > > > > @everyone: EH-202104170634-511144 Please call up this
>>>>> customer's bank
>>>>> > > > > which is Barclays to verify the address and transaction as per
>>>>> Dr.
>>>>> > > > > Sam's instructions and inform him to ship the order
>>>>> > > > > accordingly.
>>>>> > > > >
>>>>> > > > > @Dimpy Chawla  ZD 102657 Did you call this customer or ask
>>>>> anyone to
>>>>> > > > > call this cx back after promising him?
>>>>> > > > >
>>>>> > > > > @Dimpy Chawla ZD 92702 You didn't share the CC info update
>>>>> link with
>>>>> > > > > the cx that she requested specifically. What's the reason to
>>>>> miss out
>>>>> > > > > on this important thing??
>>>>> > > > >
>>>>> > > > > @Nushat Hashmi  ZD 102765 Please inquire the link that
>>>>> customers use
>>>>> > > > > to place the order instead of blindly escalating it and making
>>>>> the cx
>>>>> > > > > run back and forth.
>>>>> > > > >
>>>>> > > > > Thanks
>>>>> > > > > Arif
>>>>> > > > > Cheers to life :-)
>>>>> > > > >
>>>>> > > > > Arif
>>>>> > > > > Cheers to life :-)
>>>>> > > > >
>>>>> > > > >
>>>>> > > > > On Tue, Apr 20, 2021 at 9:57 PM Phaedrus Arif <
>>>>> [email-masked]> wrote:
>>>>> > > > > >
>>>>> > > > > > @Nushat Hashmi Chat with Saeed: you replied: In a single
>>>>> order you can select maximum 87 bottles for one product,... what kind of
>>>>> typo is it and you never even corrected it until the end of the chat?
>>>>> > > > > >
>>>>> > > > > > @Dimpy Chawla When I logged in with Nushat, we saw multiple
>>>>> emails in zendesk that was not responded to. Please give me some good
>>>>> excuses that why were you not able to respond to them.
>>>>> > > > > > Where is your accountability in your reference to teamwork?
>>>>> Please explain...
>>>>> > > > > >
>>>>> > > > > > @Dimpy Chawla ZD 102437 You were also supposed to change the
>>>>> year of the next AS date that you missed. Please be careful.
>>>>> > > > > >
>>>>> > > > > >
>>>>> > > > > >
>>>>> > > > > > Thanks
>>>>> > > > > > Arif
>>>>> > > > > > Cheers to life :-)
>>>>> > > > > >
>>>>> > > > > >
>>>>> > > > > > On Mon, Apr 19, 2021 at 10:31 PM Phaedrus Arif <
>>>>> [email-masked]> wrote:
>>>>> > > > > >>
>>>>> > > > > >> @Dimpy Chawla Chat with Sonia Greene: You mentioned the
>>>>> date in DD/MM format which confused the cx and she rated your chat bad. Do
>>>>> you need to be reminded of such basic
>>>>> > > > > >> things about the date format of the US?? Please be careful
>>>>> of such silly mistakes.
>>>>> > > > > >>
>>>>> > > > > >> @team Why was the chat of Juliane Biro missed? @Vimal
>>>>> Tewari  it was either your shift or the next agent. Please let me know.
>>>>> > > > > >>
>>>>> > > > > >> @Nushat Hashmi Chat with Kenneth Adderley: Why did you not
>>>>> reinstate the AS and update the address after promising the cx?
>>>>> > > > > >> Were you waiting for someone else to complete your task??
>>>>> > > > > >>
>>>>> > > > > >> Thanks
>>>>> > > > > >> Arif
>>>>> > > > > >> Cheers to life :-)
>>>>> > > > > >>
>>>>> > > > > >>
>>>>> > > > > >> On Wed, Apr 14, 2021 at 9:57 PM Phaedrus Arif <
>>>>> [email-masked]> wrote:
>>>>> > > > > >>>
>>>>> > > > > >>> @Dimpy Chawla ZD 102140 This ticket was left open for a
>>>>> long time during your shift and all you had to do was merge it with the
>>>>> other open ticket. What's your reason this time?
>>>>> > > > > >>>
>>>>> > > > > >>> @Dimpy Chawla ZD 102095 You did not address the request
>>>>> for the first order for which the customer asked about the refund policy.
>>>>> Why??
>>>>> > > > > >>>
>>>>> > > > > >>> @Dimpy Chawla  ZD 102138 Please try no to refund the same
>>>>> day international auto-ship orders until we get a confirmation from Dr Sam
>>>>> since the orders are processed
>>>>> > > > > >>> at midnight and shipped out first thing in the morning. In
>>>>> this case, I see the shipping label has been created and I hope the
>>>>> shipping could be cancelled by Dr Sam.
>>>>> > > > > >>> Please be careful and before refunding check shipstation
>>>>> or shopify to locate the shipping details and only refund if you do not see
>>>>> the order in these portals.
>>>>> > > > > >>>
>>>>> > > > > >>> Thanks
>>>>> > > > > >>> Arif
>>>>> > > > > >>> Cheers to life :-)
>>>>> > > > > >>>
>>>>> > > > > >>>
>>>>> > > > > >>> On Tue, Apr 13, 2021 at 9:57 PM Phaedrus Arif <
>>>>> [email-masked]> wrote:
>>>>> > > > > >>>>
>>>>> > > > > >>>> @Dimpy Chawla ZD 10766 Did you read the cx query
>>>>> carefully or simply copy-pasted the template for the STS offer, he clearly
>>>>> mentioned the reason for his cancellation but you
>>>>> > > > > >>>> didn't notice that...also when you cancel AS, please make
>>>>> sure to change the year of "Next attempt date" since it showed 04/15/2021
>>>>> and I had to change it.
>>>>> > > > > >>>>
>>>>> > > > > >>>> Thanks
>>>>> > > > > >>>> Arif
>>>>> > > > > >>>> Cheers to life :-)
>>>>> > > > > >>>>
>>>>> > > > > >>>>
>>>>> > > > > >>>> On Mon, Apr 12, 2021 at 9:56 PM Phaedrus Arif <
>>>>> [email-masked]> wrote:
>>>>> > > > > >>>>>
>>>>> > > > > >>>>> @Dimpy Chawla ZD 100965 When you escalated this to Deb,
>>>>> why didn't you update in UC notes?
>>>>> > > > > >>>>>
>>>>> > > > > >>>>> @Dimpy Chawla, You are doing the morning shift and I see
>>>>> some declined orders (International) on which no attempt has been made so
>>>>> far. Why are you not following up on declined orders?
>>>>> > > > > >>>>> Please make sure to check all the orders in AR during
>>>>> your shift where we need to contact the cx. I will be checking those orders
>>>>> again, so please make sure to follow up on them.
>>>>> > > > > >>>>>
>>>>> > > > > >>>>> @Dimpy Chawla ZD 101862 Why did you not respond to this
>>>>> ticket during your shift? It was a simple shipping update response. Please
>>>>> explain.
>>>>> > > > > >>>>>
>>>>> > > > > >>>>> @Nushat Hashmi  Chat with Rafael Salas Why are there 2
>>>>> auto-ship orders processed for this customer, he contacted on 04/10 for his
>>>>> AS order of AV and there was already an order processed
>>>>> > > > > >>>>> on 04/08 but you mentioned it was due on 05/10 and
>>>>> processed another order??? What's going on here, please clarify?
>>>>> > > > > >>>>>
>>>>> > > > > >>>>> Thanks
>>>>> > > > > >>>>> Arif
>>>>> > > > > >>>>> Cheers to life :-)
>>>>> > > > > >>>>>
>>>>> > > > > >>>>>
>>>>> > > > > >>>>> On Wed, Apr 7, 2021 at 10:01 PM Phaedrus Arif <
>>>>> [email-masked]> wrote:
>>>>> > > > > >>>>>>
>>>>> > > > > >>>>>> @Nushat Hashmi ZD 101157: Why is the status showing
>>>>> "Solved", did you mean to escalate this to Deb? Please check and confirm
>>>>> what action needs to be taken?
>>>>> > > > > >>>>>>
>>>>> > > > > >>>>>> @Dimpy Chawla ZD 101263 Please check my response for
>>>>> your future response and ask the other agents to read it too.
>>>>> > > > > >>>>>>
>>>>> > > > > >>>>>> @Dimpy Chawla ZD 101245 You reinstated the auto-ship
>>>>> subscription but without changing the item code to STS that was promised to
>>>>> the cx. Any reason for this petty mistake??
>>>>> > > > > >>>>>>
>>>>> > > > > >>>>>> Arif
>>>>> > > > > >>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>
>>>>> > > > > >>>>>>
>>>>> > > > > >>>>>> On Mon, Apr 5, 2021 at 10:02 PM Phaedrus Arif <
>>>>> [email-masked]> wrote:
>>>>> > > > > >>>>>>>
>>>>> > > > > >>>>>>> @team : I see that agents in the morning and afternoon
>>>>> shift are not following up on the declined international orders falling
>>>>> under their time zone. Why?? I need some
>>>>> > > > > >>>>>>> reasonable explanations... @Harsh Sharma @Nushat
>>>>> Hashmi  Could you please confirm if you're working during these shifts and
>>>>> why are the declined orders not being followed up on??
>>>>> > > > > >>>>>>>
>>>>> > > > > >>>>>>> @Harsh Sharma ZD 100873 What was the need to escalate
>>>>> this to Deb unnecessarily?? Cx didn't want the product so you could simply
>>>>> ask him if he wants to return it...
>>>>> > > > > >>>>>>>
>>>>> > > > > >>>>>>> @Harsh Sharma Zd 100899 You also needed to push the
>>>>> next AS date to 60 days as well after changing the frequency, the cx asked
>>>>> to change the frequency so it was
>>>>> > > > > >>>>>>> clear to understand that he didn't need it this month.
>>>>> > > > > >>>>>>>
>>>>> > > > > >>>>>>> @team : ZD 100913 I want everyone to install Grammarly
>>>>> in your system as I have seen enough grammatical errors that paint an
>>>>> unprofessional impression of HFL...
>>>>> > > > > >>>>>>>
>>>>> > > > > >>>>>>> @Vimal Tewari ZD 100921 Cx already mentioned she
>>>>> wanted the frequency to be once in every 2 months, so what's the point of
>>>>> her contacting us again and again??
>>>>> > > > > >>>>>>>
>>>>> > > > > >>>>>>> d this to Deb?????????????? WTH...this is not
>>>>> acceptable...
>>>>> > > > > >>>>>>>
>>>>> > > > > >>>>>>> @Harsh Sharma ZD 101050 What's happening with you
>>>>> mate?? You did not apply the STS code after reinstating the auto-ship??????
>>>>> > > > > >>>>>>>
>>>>> > > > > >>>>>>> Thanks
>>>>> > > > > >>>>>>> Arif
>>>>> > > > > >>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>
>>>>> > > > > >>>>>>>
>>>>> > > > > >>>>>>> On Thu, Apr 1, 2021 at 10:03 PM Phaedrus Arif <
>>>>> [email-masked]> wrote:
>>>>> > > > > >>>>>>>>
>>>>> > > > > >>>>>>>> @team: Why are the declined orders not being followed
>>>>> up on since 03/30??
>>>>> > > > > >>>>>>>>
>>>>> > > > > >>>>>>>> Thanks
>>>>> > > > > >>>>>>>> Arif
>>>>> > > > > >>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>
>>>>> > > > > >>>>>>>>
>>>>> > > > > >>>>>>>> On Tue, Mar 30, 2021 at 10:00 PM Phaedrus Arif <
>>>>> [email-masked]> wrote:
>>>>> > > > > >>>>>>>>>
>>>>> > > > > >>>>>>>>> @HFL Team Why was Cecil Elmore's chat missed??
>>>>> > > > > >>>>>>>>>
>>>>> > > > > >>>>>>>>>
>>>>> > > > > >>>>>>>>>
>>>>> > > > > >>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>
>>>>> > > > > >>>>>>>>>
>>>>> > > > > >>>>>>>>> On Fri, Mar 26, 2021 at 9:59 PM Phaedrus Arif <
>>>>> [email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>
>>>>> > > > > >>>>>>>>>> @Nushat Hashmi ZD 100407 Where did you see Dr Sam
>>>>> confirming the shipment of the updated order and why would you ask him to
>>>>> refund when it's our job
>>>>> > > > > >>>>>>>>>> to process the refund in such cases??
>>>>> > > > > >>>>>>>>>>
>>>>> > > > > >>>>>>>>>> @Dimpy Chawla, Please correct your typo as I see it
>>>>> in a lot of your responses...for eg. 100487 - you spelt "apologies"
>>>>> instead of "apologize"... please be careful and also check my response
>>>>> > > > > >>>>>>>>>> for your future reference.
>>>>> > > > > >>>>>>>>>>
>>>>> > > > > >>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>
>>>>> > > > > >>>>>>>>>>
>>>>> > > > > >>>>>>>>>> On Thu, Mar 25, 2021 at 9:57 PM Phaedrus Arif <
>>>>> [email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>> @Harsh Sharma ZD 100439 You did not cancel the
>>>>> other auto-ship of BFO as this cx had 2 separate AS, please be careful with
>>>>> such mistakes.
>>>>> > > > > >>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>> On Fri, Mar 19, 2021 at 9:57 PM Phaedrus Arif <
>>>>> [email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>> @Harsh Sharma Chat with Jean-Claude LItalien:
>>>>> What went on with your chat disconnection and why didn't you contact the cx
>>>>> through email/call when the chat was disconnected??
>>>>> > > > > >>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>> @Abhishek Dalal ZD 100323 Where did you find the
>>>>> future orders? Could you please share the auto-ship details of this
>>>>> customer?
>>>>> > > > > >>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>> On Thu, Mar 18, 2021 at 9:59 PM Phaedrus Arif <
>>>>> [email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>> @Abhishek Dalal ZD 100290 Please read your
>>>>> response and let me know if you did anything WRONG that sounds super silly
>>>>> to me..
>>>>> > > > > >>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>> On Wed, Mar 17, 2021 at 9:57 PM Phaedrus Arif <
>>>>> [email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>> @Harsh Sharma Why are you not updating the
>>>>> google sheet of all the declined orders after following up on them??
>>>>> > > > > >>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>> @Abhishek Dalal Chat with Orlando Gomez: You
>>>>> replied with: "I am sorry i can't share any such information."
>>>>> > > > > >>>>>>>>>>>>>> Instead, you could say we do not have such data
>>>>> available with us and try to use "We" instead of "I" as we are representing
>>>>> HFL.
>>>>> > > > > >>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>> @Abhishek Dalal Chat with Troy: Why didn't you
>>>>> suggest the customer someone else will call back later instead, I saw your
>>>>> chat with too much of grammatical errors.
>>>>> > > > > >>>>>>>>>>>>>> It doesn't give a good impression, please use
>>>>> Grammarly to spell check your responses and in the future make sure to let
>>>>> someone else follow up if the cx doesn't
>>>>> > > > > >>>>>>>>>>>>>> understand you.
>>>>> > > > > >>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>> On Fri, Mar 12, 2021 at 9:50 PM Phaedrus Arif <
>>>>> [email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>> @Nushat Hashmi Marlena Johnson ZD 100048: You
>>>>> responded to the cx without checking her active AS in Shopify, any excuse
>>>>> for this inadvertence???  @Harsh Sharma  thanks for taking care of this and
>>>>> also please make sure to update the notes after cancelling the AS since
>>>>> it's not showing up on the order notes...
>>>>> > > > > >>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>> @Nushat Hashmi EH-202103120219-366957 You
>>>>> placed the order for this customer for 7 bottles with a 25% discount...this
>>>>> is absolutely unacceptable...
>>>>> > > > > >>>>>>>>>>>>>>> 7 bottles are already priced cheap and you
>>>>> gave him an ADDITIONAL 25% DISCOUNT... IN the future, please make sure not
>>>>> to exceed anything more than 10%
>>>>> > > > > >>>>>>>>>>>>>>> DO NOT OFFER MORE THAN 10% ON BULK ORDERS
>>>>> > > > > >>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>> @Abhishek Dalal Declined orders: Don't you
>>>>> consider in following up on declined orders or do you need to reminded
>>>>> separately as I see no attempt has been made
>>>>> > > > > >>>>>>>>>>>>>>> to contact the customers since March 10th...
>>>>> You have a good EXCUSE for it???  @HFL Team Why is no one following up on
>>>>> the declined orders???
>>>>> > > > > >>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>> On Thu, Mar 4, 2021 at 9:59 PM Phaedrus Arif <
>>>>> [email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99912 Did you read the
>>>>> email clearly? His new shipping address was already updated but you changed
>>>>> it to his old address... Please be careful
>>>>> > > > > >>>>>>>>>>>>>>>> with auto-ship orders.
>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 99913 You also needed to
>>>>> clear the next attempt date after reinstating the subscription since it
>>>>> showed the next attempt date from last year
>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>> @Vimal Tewari ZD 99828 Please check my reply
>>>>> since it was easy to explain the shipping cost without escalating it to Deb.
>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>> @Vimal Tewari  ZD 99924 Instead of asking Deb
>>>>> to check and assist in this situation where the cx didn't receive the
>>>>> supplements correctly, we could simply ask Deb
>>>>> > > > > >>>>>>>>>>>>>>>> to ship the right products asap since the
>>>>> onus is on us and Deb works for only an hour a day so it will save her some
>>>>> time as well.
>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>> P.S. - It would be kind of all you privileged
>>>>> people to slightly bother yourself to reply to my questions in the feedback
>>>>> emails... @Abhishek Dalal @Nushat Hashmi @Harsh Sharma
>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>> On Wed, Mar 3, 2021 at 9:55 PM Phaedrus Arif <
>>>>> [email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>> @Harsh Sharma ZD 99879 What happened here?
>>>>> the cx asked to cancel AS but you never addressed that concern??? Please
>>>>> explain!!!
>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>> On Tue, Mar 2, 2021 at 9:55 PM Phaedrus Arif
>>>>> <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99799 Where is the
>>>>> refund for the removed item? How did you process it?
>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>> On Mon, Mar 1, 2021 at 9:56 PM Phaedrus
>>>>> Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>> @Abhishek Dalal @Nushat Hashmi Why didn't
>>>>> you guys respond to this Gmail query from [email-masked]
>>>>> during your shift Saturday morning??? Please explain.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>> @Nushat Hashmi EH-202102270140-299741 You
>>>>> refunded this order without cancelling the shipment and it appears the
>>>>> order has been shipped out already. What's going on?
>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>> On Mon, Feb 22, 2021 at 9:56 PM Phaedrus
>>>>> Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99545 Why didn't you
>>>>> ask the reason and offer STS price?
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99557 You needed to
>>>>> update the shipping address not cancel it, the cx clearly explained to stop
>>>>> the shipments to the old address or else there's no point in sharing the
>>>>> new shipping address if the cx didn't want to continue.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Please read the emails more carefully.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>> On Fri, Feb 19, 2021 at 9:57 PM Phaedrus
>>>>> Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99519 So you updated
>>>>> this order from 2 LO to 1 LO... did you inform Jessica and how did you
>>>>> refund for the 1 LO removed/rectified from the order?
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi Chat with William Wilson:
>>>>> Please make sure to give correct info before giving a definite answer, most
>>>>> of the herbs used in CL is organic, not all.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99526 You needed to
>>>>> share the account creation link as well.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99363 Please check
>>>>> Harsh's response as that's more accurate since the customer wishes to
>>>>> resell our products.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99358 This customer
>>>>> has 2 AS and you should have also checked with his last name to pull up the
>>>>> other orders...
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Please please be extra careful with AS
>>>>> orders and make sure to check multiple times that there are no active AS
>>>>> under the same customer's name, email, ZIP code.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Your mistake could cause us a big
>>>>> problem as I have already mentioned in the past many a time to be extra
>>>>> careful with AS subscriptions.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal  ZD 99331/99307 What was
>>>>> this ticket about? Where did you see the cx was charged with ProVanax Inc.??
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 99317 Who informed
>>>>> you international orders are delivered within 5-7 business days?? This is
>>>>> totally inadvertent of you, not acceptable mate.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 99334 Why didn't you
>>>>> inform the cx of the recent order shipped, I have already mentioned it
>>>>> several times to inform the cx of any recent order that's undelivered when
>>>>> the cx wants to cancel AS orders. This is not good mate.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>> On Tue, Feb 16, 2021 at 8:43 PM Phaedrus
>>>>> Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 98993 Why was this
>>>>> ticket in "Pending" status when you escalated this to Deb??
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>> On Fri, Feb 12, 2021 at 8:52 PM
>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi Ticket #98102: You
>>>>> confirmed the AS was cancelled last month but it wasn't and Harsh cancelled
>>>>> it today since the cx received another AS order...
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> PLEASE GIVE THE BEST EXCUSE TO
>>>>> @Deeksha Dadu AND EXPLAIN WHY DIDN'T YOU CANCEL THE AS BACK THEN???
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> I see you are taking the feedbacks
>>>>> pretty lightly and it's making our jobs pretty heavy....
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>> On Thu, Feb 11, 2021 at 10:28 PM
>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari Chat with Joe ZD 99255
>>>>> : What was the need to escalate to Deb when you could have simply shared
>>>>> the response from Dr. Robbins as we have been doing it since  a long time.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD 99214 Let me clear
>>>>> this up again very clearly: We never quote the price of HFL supplements in
>>>>> any other currency whatsoever, even with the recent exchange rate....
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> So, please NEVER EVER quote the price
>>>>> in any other currency... Hope it's clear...
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @team: I see a voicemail left for Dr.
>>>>> Sam in Gmail where no one has followed up...any reason for this???
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari  ZD 99244 Why is there
>>>>> a need to escalate this when we could simply ask the concern as he enquired
>>>>> about the promotional email from us?
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD 99262 Weren't you
>>>>> supposed to suggest a partial refund for the extra items added instead of
>>>>> cancelling the whole order?
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>> On Wed, Feb 10, 2021 at 9:57 PM
>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal @Harsh Sharma Ticket
>>>>> #99036 I was able to easily pull this cx order in shopify with her name...
>>>>> both of you certainly did not bother checking the details properly...not
>>>>> acceptable
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD 99118 This cx
>>>>> simply wanted to get the 2 bottles processed separately at the STS price
>>>>> and still continue with AS, no need to suggest to place a one-time order.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari  ZD Ticket #99150 This
>>>>> cx placed an order with us and has some questions as she mentioned, please
>>>>> call her and check what help does she need from us...
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @everyone: Whenever a cx reports a
>>>>> website error with placing an order online, please get all the possible
>>>>> details like the device they're using, browser, error type, etc... we need
>>>>> to find out the specific glitch so we need to know as much as possible.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 99167 When you
>>>>> cancel an auto-ship please ensure to disable the auto-ship and cleat the
>>>>> next attempt date as well.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Feb 8, 2021 at 9:58 PM
>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi Please respond to Dr
>>>>> Sam's question on leaving a message in response to a customer's voicemail.
>>>>> It's been 2 days and I don't see a reply from you...
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari When the customer
>>>>> complains about the website not working, do you ask what device do they
>>>>> use? How many customers on an average have you been getting who faced
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> this issue? Please let me know as I
>>>>> need to get to the bottom of this after reading the entire trail of the
>>>>> email with Dr Sam.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with John Gates
>>>>> EH-202101280645-155258: Why didn't you cancel the future orders when the cx
>>>>> has decided to return this order and you shared the
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> return instructions?? This is so
>>>>> petty and simple to understand, please don't repeat such a mistake.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari Chat with Kris: When
>>>>> the product is close to expiration date then it is still okay to use them
>>>>> since the shelf life is 3 years and the expiration date is for only 1 year.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Hope it makes sense, please email
>>>>> the customer informing the same. Once the bottle is opened it needs to be
>>>>> consumed within 12 months.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> @HFL Team Please follow up on this
>>>>> order EH-202012222031-299830 from the fraud review section and check if the
>>>>> customer placed this order and let me know.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Feb 3, 2021 at 9:58 PM
>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Chat with Brenda
>>>>> McKinney: No update in UC about the return instructions???? Please update
>>>>> it UC notes, this is a repeated mistake... Not acceptable
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Feb 2, 2021 at 9:59 PM
>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with Thomas
>>>>> Rottler: You had to inform the cx about the recent shipment as he could
>>>>> come back to us complaining about his recent auto-ship order cancellation.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Please email this cx informing
>>>>> about the shipment of his recent order.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with Burhan:
>>>>> ZD 98918 Please check my response for your future reference so you could
>>>>> deal with them on your own.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari ZD 98851 The cx
>>>>> confirmed the STS price, so what's the confusion about verifying it again?
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Feb 1, 2021 at 9:56 PM
>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Chat with Joe
>>>>> Pierobon: You did not respond to this customer for over 2 minutes and he
>>>>> left the chat. Any reason for no response to the customer??
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari  Chat with Prosper
>>>>> Apkor: We are not allowing AmazonPay option for now, please be informed and
>>>>> let the cx know accordingly.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> @team: Missed chat with Yelena
>>>>> Katko - Who was in that shift on 30th Jan after @Abhishek Dalal and why was
>>>>> the chat missed???
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 27, 2021 at 10:05 PM
>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with Dhruv:
>>>>> The shipments are delivered at the door-step of the recipient's address,
>>>>> please inform the cx accordingly.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Jan 26, 2021 at 9:59 PM
>>>>> Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD  98638
>>>>> Please be informed to never quote in any other currency except for $US as
>>>>> the cx could complain later due to the
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> fluctuations in the exchange
>>>>> rate.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jan 25, 2021 at 10:10
>>>>> PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Chat with
>>>>> Rafael Salas   EH-202101050101-299576: You confirmed the AS order of AV for
>>>>> the month of May but the date was 5th Feb and no notes in UC?
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Why this kind of a repeated
>>>>> mistake? Please have a good explanation.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan 22, 2021 at 10:02
>>>>> PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat with
>>>>> Thomas Golaszewski... Please share the correct CC update link, I guess you
>>>>> have called this customer to update it.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Here's the correct link:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> https://www.hflorder.com/cc/
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 20, 2021 at
>>>>> 10:02 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma  Chat with
>>>>> Holly Ragan: You should have cancelled the auto-ship of Blood Sugar
>>>>> Optimizer and email the customer about the refund policy in this case.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> If the cx received another
>>>>> bottle, I am sure he would have not been happy about it, please be very
>>>>> careful with auto-ship orders and make sure to take appropriate actions.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Jan 19, 2021 at
>>>>> 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>> EH-202101120629-333658  You rejected this order but did not process the
>>>>> refund as the PayPal payment shows processed.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I have done it for this
>>>>> time but please ensure not to make such a mistake again.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Jan 14, 2021 at
>>>>> 9:50 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal @Nushat
>>>>> Hashmi Thanks for the clarification on CC info doubt, please let me know if
>>>>> you have a further concern on this matter.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari ZD 98303
>>>>> Could you show me the cx order of 3 BFO that she wants to exchange with CL
>>>>> for? Is it on Shopify?? I couldn't find any order at UC.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Could you also please
>>>>> share the login details and the link to Shopify so I could access the
>>>>> orders from there?
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 98310
>>>>> Did you inform Jessica about the address update??
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 13, 2021 at
>>>>> 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD
>>>>> 98262  You only cancelled one AS and there was another AS of CL still
>>>>> active, why didn't you cancel the other one? Did the cx only want to cancel
>>>>> one AS?
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal Nushat
>>>>> told me you informed him that we need CC details only when the order amount
>>>>> is above $199... can I ask who trained you on this? Are you not aware of
>>>>> our payment options??
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD 98269
>>>>> There is an active auto-ship on this customer's name, did you not have
>>>>> enough time to use the name filter to cross check ??
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal  ZD
>>>>> 97578 You simply needed to share the exchange instructions on this one
>>>>> without escalating it to Deb, did you even go through the trail mail??
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi  ZD 98289
>>>>> You needed to explain the monthly cut-off date of auto-ship subscription
>>>>> which is one in every 24 days, please check my response.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jan 11, 2021 at
>>>>> 9:57 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD
>>>>> 98185  Please be informed shipping is not free on subsequent auto-ship
>>>>> orders, be it domestic or international... Make sure to give the same info
>>>>> to cx in the future.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan 8, 2021 at
>>>>> 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari Were you
>>>>> able to create an account on "Shopify" Please confirm and let me and Dr Sam
>>>>> know.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD
>>>>> 98163  May I ask where did you find the information of referral discount
>>>>> being credited to PayPal account? Please check my response.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 6, 2021 at
>>>>> 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma  Ticket
>>>>> #97991 When you reinstate a cancelled auto-ship, then please make sure the
>>>>> CC # reflects on the auto-ship page after enabling it and going back again
>>>>> to verify.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari
>>>>> EH-202101050014-588325 You cancelled the AS but did not inform the customer
>>>>> about the recent order shipped, please do it so the cx doesn't come back
>>>>> firing at us.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD
>>>>> 98048 Her last order has the correct expiration, you could have simply
>>>>> updated the expiration date on the auto-ship page. Please stay informed
>>>>> about such situation for your future reference.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD
>>>>> 98061 In such situations, we could also share a 10% discount link without
>>>>> escalating it to Deb.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD
>>>>> 98024 Please check my response for your future reference.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan 1, 2021
>>>>> at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone:
>>>>> EH-202012300020-099330 This customer emailed on Gmail 1 day ago and no one
>>>>> has even bothered to answer or reply to this customer. I see the emails
>>>>> after this one responded to but this one was particularly left out. Could
>>>>> you all answer why???
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat
>>>>> with Abraham : We do not take financial info on chat or email, it needs to
>>>>> be processed only over the phone. May I know if you checked with someone in
>>>>> the office if you could ask for the CVC of credit card?
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi
>>>>> ZD97922  Please put the name of the supplement when you use the template as
>>>>> the response looks to be copy-pasted.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD
>>>>> 97941 : The auto-ship subscription was supposed to be cancelled as per the
>>>>> customer's request. Please make sure to cancel and then pitch for anything
>>>>> else.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> No notes updated
>>>>> either??
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma ZD
>>>>> 97892 Please escalate such situations to Deb as it could put her off from
>>>>> ordering in the future.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Dec 29, 2020
>>>>> at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD
>>>>> Ticket #97804  Ths customer was confused with gelatin and we simply needed
>>>>> to clarify the gelatin we use is plant-based but you shared the return
>>>>> instructions, were you not aware of this at all?
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe
>>>>> Delfino Ticket Ticket #97816 I am quite surprised with your reply, Kae. May
>>>>> I know on what grounds did you offer a 50% refund on an order which is more
>>>>> than a year old??
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi ZD
>>>>> Ticket #97845  The cx already confirmed by saying she would appreciate the
>>>>> STS price, what's the point on reconfirming... Please understand their
>>>>> expressions more clearly in such situations.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Dec 24,
>>>>> 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma Chat
>>>>> with Vicki Oberg EH-202011051714-233633
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You offered an
>>>>> exchange to which the customer agreed and later you offered a 50% refund??
>>>>> What were you thinking?? Did you read the customer's response?? Please
>>>>> explain
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal ZD
>>>>> Ticket #97762 What's the need to escalate to Deb, all you needed to do is
>>>>> share the return instructions since the cx was responded by Dr Sam to not
>>>>> take the supplement and it is still under the refund time frame?
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Dec 23,
>>>>> 2020 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi
>>>>> ZD  Ticket #97432  The store credit is valid until one year from the date
>>>>> of purchase, just so you know. Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Dec 22,
>>>>> 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>> Chat with Debbie: The cx left the chat and there was no response from your
>>>>> side for 3 minutes after your last response... What got you stuck in
>>>>> sharing the link to access her order history?
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi
>>>>> Chat with Alia: Please be informed we have a lot of merchant accounts on
>>>>> most of our supplements name, so the customer could see any of those
>>>>> merchant accounts on their CC statement. There are a few more like HFL/ Dr
>>>>> Sam Robbins/ Health Media Inc/ etc...
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma
>>>>> Chat with Kim McFarland: We need to ask the reason for auto-ship
>>>>> cancellation and offer STS price if required to retain the customer but you
>>>>> didn't follow the procedure. Any reason for it?
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>> :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Dec 21,
>>>>> 2020 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi
>>>>> Chat with Ahmad  EH-202011260037-500139
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer
>>>>> asked to increase the quantity to 2 bottles per month and not the
>>>>> frequency, please check with this customer to reconfirm or email him
>>>>> letting him know that he will receive 1 bottle of each supplement every
>>>>> month. Please read the query carefully and check with the customer if he
>>>>> was referring to the frequency or the quantity.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone: ZD
>>>>> Ticket #97466  Why didn't anyone respond to this open ticket since the last
>>>>> 5 days???
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>> :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Dec 16,
>>>>> 2020 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone: ZD
>>>>> Ticket #97477 Someone marked this ticket as pending without responding as
>>>>> well... @Vimal Tewari Please check who did this and I will ask Ashish to
>>>>> find out and let Deeksha know about this unacceptable behaviour
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>> :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Dec
>>>>> 16, 2020 at 9:54 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone:
>>>>> ZD  Ticket #97479  Why was this ticket not responded to??? Please let me
>>>>> know who was in shift at the time....
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>> life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Dec
>>>>> 10, 2020 at 9:56 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal
>>>>> Tewari Could you please share the email ids of the new agents please and
>>>>> share the feedback in the interim.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @nick: Chat
>>>>> with Michelle (EH-202012090014-399771): You must inform the customer about
>>>>> the recent order shipped that has not been delivered when a customer wants
>>>>> to cancel their auto-ship.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @harry: Chat
>>>>> with Lawrence: Please direct the customers to www.4hfl.com to place
>>>>> the orders online apart from offering a phone order.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>> life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Dec
>>>>> 8, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Pritish
>>>>> Nandi ZD  Ticket #97187  Please be informed the orders that are being
>>>>> placed through healthfitnesslongevity.com is from our new website and
>>>>> they are not accessible in UC so we need to escalate them to Deb for now as
>>>>> I have informed DSR and he is making some videos on how to access those
>>>>> orders, once it's available it will be shared with everyone.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun
>>>>> Hurry Chat with Jorge: Please be informed the customer cannot make any
>>>>> amendment in their account, so directing them to update CC info will not
>>>>> work, it has to be done through the link or by calling us. Just letting you
>>>>> know.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>> life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Dec
>>>>> 3, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>> Dalal Chat with Leo Hogberg Yilmaz: The cx left the chat since you didn't
>>>>> respond for around 3 minutes, what's your reason for this?
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>> Dalal Chat with Errol: Why ask her to email from the website and not
>>>>> escalating it to Deb at our end? We are the customer service team so it's
>>>>> on us to escalate such matters to Deb and create a ZD ticket.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal
>>>>> Tewari Chat with Ye Na Chen: Please offer a callback to such customers
>>>>> apart from asking them to call us as they might not bother calling us and
>>>>> we lose the sale.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>> life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed,
>>>>> Nov 25, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara
>>>>> Blythe Delfino Chat with Robin: Your chat response upset the customer and
>>>>> it sounded quite personal, you could have simply stated the policy and not
>>>>> say much. If DSR comes across this chat, it could seriously piss him off.
>>>>> Please stick to the basic policies without getting too involved in it.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>> Dalal Chat with Stacy Domer EH-202011060015-111478... You updated the
>>>>> shipping address on this order but the cx asked to update the address for
>>>>> future (Dec 2020) AS order...Please come up with a perfect excuse for this
>>>>> kind of repeated mistake as I would like to know what went wrong with you
>>>>> even after sharing so many feedbacks on amending future auto-ship
>>>>> orders?????? And of course, why bother updating UC notes????
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal
>>>>> Tewari ZD 96736 You reinstated the AS for this customer but didn't bother
>>>>> updating the new shipping address and the CC info also needs to be updated
>>>>> that you didn't check.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I have
>>>>> explained this situation in the past to check the CC info if an auto-ship
>>>>> is being reinstated after a long time as the information is wiped out from
>>>>> our system. What's happening here??
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>> life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue,
>>>>> Nov 24, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @team:
>>>>> Please be informed to refund the same day international orders if they
>>>>> don't show up in ship station and there's no tracking info in UC if a cx
>>>>> requests for cancellation.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal
>>>>> Tewari ZD 96626 The cx wanted to confirm the price for a one-time purchase
>>>>> by putting a question mark at the end, please check my response for your
>>>>> reference.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>> to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri,
>>>>> Nov 20, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal
>>>>> Tewari Zd  96506  Please check my response for your future reference.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>> to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu,
>>>>> Nov 19, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Abhishek Dalal ZD  96519  Please check my response for your future
>>>>> reference.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Abhishek Dalal Zd 96518 You cancelled the wrong AS, instead of BSO you
>>>>> cancelled BPO. Please be careful.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>> to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>> Wed, Nov 18, 2020 at 9:54 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Kaeiara Blythe Delfino  EH-202011151414-533097 - What's the confusion
>>>>> here, when Dr Sam confirmed the order was updated, then you simply had to
>>>>> process the refund, if DSR or Deb would have processed the refund, it would
>>>>> show up in UC. Please make a note of it for future reference.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>> Tue, Nov 17, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @everyone:  Ticket #96392 Please go through Dr Sam's response as he is not
>>>>> happy with our generic responses, so please be specific with the customers
>>>>> in the future.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Abhishek Dalal Chat with Lee Blanchard: When a cx asks to confirm the
>>>>> order right after placing an order online, please ask them to wait for a
>>>>> few hours as the orders could take an hour or two sometimes to go through
>>>>> due to a technical delay.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Abhishek Dalal ZD 96371 Why was this not escalated to Deb as it's been
>>>>> unresponded to for such a long time?
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>> Mon, Nov 16, 2020 at 9:58 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Kaeiara Blythe Delfino CHat with John: The label of our supplements have
>>>>> the most updated ingredient's list but you informed the cx the other way
>>>>> round. Please make sure website information updates could sometimes be
>>>>> delayed but the label will have the most accurate and updated ingredients
>>>>> list.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Abhishek Dalal ZD  96360  You marked the ticket as solved but did not
>>>>> reject the order from AR and also didn't confirm the cx the order was
>>>>> cancelled. Please make sure to not miss such things again.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Vimal Tewari ZD Ticket #96402 If a cx was promised of a discount by us in
>>>>> the past, then no need to escalate to Deb, simply share the discount link
>>>>> with the cx.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>> Fri, Nov 13, 2020 at 9:58 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Abhishek Dalal Chat with Sanaye Kumagai: You had to check the order
>>>>> EH-202010090007-277929 and ticket ZD  96119 since everything was clearly
>>>>> mentioned.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I
>>>>> m not sure why didn't you check this order or else you could have resolved
>>>>> the customer's query. Please dig a little more when you work on customer's
>>>>> multiple AS. Please check my response on ZD 96180 and let me know if you
>>>>> have any confusion.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Abhishek Dalal ZD Ticket #96185 Please check my response.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Kaeiara Blythe Delfino Again a few customers mentioned their calls are not
>>>>> being answered or some problem with the phone lines. Missed chats again...
>>>>> I could only assume some issue with your internet since it cannot be
>>>>> happening every day. Please speak with your ISP as this could create a lot
>>>>> of problems for us with so many customers complaining about their calls not
>>>>> being serviced appropriately.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Kaeiara Blythe Delfino ZD 96320 serviced  The cx asked to move the next AS
>>>>> to 04/01/2021 but you changed it to 04/24/2024, a difference of 3 weeks...
>>>>> Could you answer why??
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>> Thu, Nov 12, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Abhishek Dalal ZD  96295 Normally we must cancel the future orders in such
>>>>> cases if a customer wants to return, so please make sure to cancel AS for
>>>>> such customers.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Abhishek Dalal ZD Ticket #96306  You only changed the year to 2099 of next
>>>>> AV order but didn't change the INS date and the AS still showed enabled
>>>>> until I cancelled it.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Any reason for this mistake??
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> On Wed, Nov 11, 2020 at 9:58 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Kaeiara Blythe Delfino I have been observing a few customers complained
>>>>> their calls are not being answered during your shift. If you are missing a
>>>>> call, are you not calling them back? If Dr Sam comes to know about so much
>>>>> of call drops then we could be in trouble.  Is there a frequent problem
>>>>> with your phone or internet connection? We cannot afford to get so many
>>>>> complaints from the customers about their calls not being answered.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> P.S. -2 chats were also missed during your shift. Any reason for it?
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Thanks
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> On Mon, Nov 9, 2020 at 9:55 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Abhishek Dalal  EH-202010311042-455546
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Ticket
>>>>> #95917: You cancelled only one subscription of this customer while his
>>>>> other auto-ship subscription was still active that you missed on
>>>>> checking...  Now he is firing back at us holding us responsible for the
>>>>> recent charge from his other AS EH-202011050006-133823. I had mentioned
>>>>> this during the training to check cautiously when cancelling any
>>>>> subscription if the customer has multiple subscriptions or not.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Please be very careful when you work on AS orders as we cannot afford to
>>>>> make a mistake.
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Arif
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Cheers to life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> On Sat, Nov 7, 2020 at 11:02 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>> Dalal  Thanks for the clarification.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>> life :-)
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov
>>>>> 7, 2020 at 11:11 AM Abhishek Dalal <[email-masked]>
>>>>> wrote:
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chat with
>>>>> Abdulla Boubshait: Yes i called cx but as per him he is geting $145
>>>>> discount on our website. and we only providing him 10% discount which is
>>>>> around $39. So he said we will place an order from website.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> However, I
>>>>> advised him to use chrome and clear browser's cache & cookies & told him
>>>>> for any further query he can call us or ask us to call him back.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Abhishek
>>>>> Dalal
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> ________________________________
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> From:
>>>>> "Phaedrus Arif" <[email-masked]>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To:
>>>>> "Abhishek Dalal" <[email-masked]>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc:
>>>>> "Kaeiara Blythe Delfino" <[email-masked]>, "Deeksha
>>>>> Dadu" <[email-masked]>, "Pritish Nandi" <[email-masked]>,
>>>>> "Vimal Tewari" <[email-masked]>, "Arjun Hurry" <
>>>>> [email-masked]>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sent:
>>>>> Friday, November 6, 2020 9:57:54 PM
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Subject:
>>>>> Re: Audit feedback
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>> Dalal Chat with  Abdulla Boubshait : Did you call the customer to place an
>>>>> order? I don't see any recent order.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>> Dalal ZD # 96096 Please check my reply and respond to the customers in the
>>>>> future in similar cases without escalating to Deb.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>> life :-)
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon,
>>>>> Nov 2, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>> Dalal Chat with  Kathy Philippi : She had a new auto-ship where the
>>>>> shipping address had to be updated but you pulled her old auto-ship
>>>>> subscription and change the address on the order but not on the AS page.
>>>>> Please REMEMBER this, shipping address needs to be UPDATED ON FUTURE
>>>>> auto-ship orders, not on the one that has been shipped. Please be very
>>>>> careful in the future. Thanks
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek
>>>>> Dalal Chat with Robert Adler: FYI, You could process the auto-ship order
>>>>> for the customers same day without further delay if they are out of stock.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to
>>>>> life :-)
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri,
>>>>> Oct 30, 2020 at 9:41 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Abhishek Dalal ZD  95872  Please check my response for your future
>>>>> reference. Sometimes, we don't need to escalate to Deb in such cases.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Abhishek Dalal ZD  95876  Please check my response as your reply was not
>>>>> fully addressed to the cx concern.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Abhishek Dalal ZD  95158  Please check my response since you did not reply
>>>>> to his concern on the shipping address.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>> to life :-)
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu,
>>>>> Oct 29, 2020 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Abhishek Dalal  95820 Please check my response and save the reply so you
>>>>> could use that in the future for similar queries.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>> to life :-)
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue,
>>>>> Oct 27, 2020 at 9:57 PM Phaedrus Arif <[email-masked]> wrote:
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Abhishek Dalal  Ticket #95313 I asked you a question on this ticket but
>>>>> you simply responded with "acknowledged". I would like to know how did you
>>>>> figure out the order has been cancelled/refunded and asked the customer to
>>>>> place a new order?
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers
>>>>> to life :-)
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>> Tue, Oct 27, 2020 at 9:54 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Arjun Hurry Thank you for taking the responsibility, please make sure to
>>>>> later email the customer just to build trust with the customers if such
>>>>> things happen. Thanks
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Cheers to life :-)
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>> Mon, Oct 26, 2020 at 10:14 PM Arjun Hurry <[email-masked]>
>>>>> wrote:
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Arif - I think I had a concurrent chat on another process and missed this
>>>>> one. This is my error.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> ________________________________
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> From: "phaedrusrf" <[email-masked]>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To:
>>>>> "kaeiarablythedelfino" <[email-masked]>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc:
>>>>> "Deeksha Dadu" <[email-masked]>, "Pritish Nandi" <
>>>>> [email-masked]>, "Vimal Tewari" <[email-masked]>,
>>>>> "Abhishek Dalal" <[email-masked]>, "arjun hurry" <
>>>>> [email-masked]>, "Dimpy Chawla" <[email-masked]>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Sent: Monday, 26 October, 2020 22:01:13
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Subject: Re: Audit feedback
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Kaeiara Blythe Delfino @Abhishek Dalal  Ticket #95313 Kae, please check
>>>>> your confusing response about placing 2 orders where the customer placed
>>>>> only 1 order but repeated the items that should have been clearly mentioned
>>>>> to him.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Abhishek - Where did you confirm the order was cancelled as the payment
>>>>> still shows processed without any refund update?
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Arjun Hurry Saw an unattended chat from p. Lynn What happened at the time?
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Abhishek Dalal ZD 95607  You did not address the queries of the customer
>>>>> and straightaway escalated to Deb, please check my response and let me know
>>>>> if you have a confusion.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Abhishek Dalal ZD 95679 Please check my response for your reference.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @everyone: BFO is back in stock, so please inform the customers accordingly.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Thanks
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Cheers to life :-)
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>> Fri, Oct 23, 2020 at 9:59 AM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Thanks for the update.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Cheers to life :-)
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>> Thu, Oct 22, 2020 at 10:16 PM Kaeiara Blythe Delfino <
>>>>> [email-masked]> wrote:
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I
>>>>> spoke to customer over the phone. Initially in chat she said she wants AV
>>>>> instead of BFO.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cx
>>>>> still have so many stocks (BFO) .. Then, she requested for next AS it will
>>>>> be both AV and BFo but for 5 months duration..So thats why next auto order
>>>>> would be april then 5 months frequency.Notes has been updated.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On
>>>>> Fri, Oct 23, 2020, 12:28 AM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Kaeiara Blythe Delfino  EH-202010210009-299050 This customer wants 3 BFO
>>>>> and 3 AV from next AS, I only see the request to change the  3 BFO to 3 AV
>>>>> but
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> not sure, if the cx also wanted to continue with BFO and AV?? Please
>>>>> clarify since the notes are not clear.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Arif
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Cheers to life :-)
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> On Thu, Oct 15, 2020 at 10:01 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Vimal Tewari Chat with Saad: We need to inform the customer to check the
>>>>> ingredients list on the website and check with their country's customs if
>>>>> any ingredient is banned
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> as there could be certain herbs that are legal in the US but may be illegal
>>>>> in the EU or elsewhere and we cannot be held accountable for it.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Abhishek Dalal Ticket #95309 When you reinstate an auto-ship subscription,
>>>>> please save the changes and go back again to the auto-ship page to confirm
>>>>> if the
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> credit card info is reflecting or if it's wiped out. We need to inform the
>>>>> customers to update CC info if the information is not available. CC info
>>>>> may be wiped out
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> when a customer's AS subscription is deactivated for more than a month.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Thanks
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Arif
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Cheers to life :-)
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> On Wed, Oct 14, 2020 at 10:00 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Abhishek Dalal ZD  95269  Please escalate such cases to Deb as there are
>>>>> certain orders that are being placed on a new website and we do not have
>>>>> the access of those orders, so we need to escalate to Deb to look into them.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Thanks
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Arif
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Cheers to life :-)
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> On Wed, Sep 2, 2020 at 10:50 PM Kaeiara Blythe Delfino <
>>>>> [email-masked]> wrote:
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> for customer zelemae, she said why i am being charges for shipping. so i
>>>>> thought she was charged already for shipping. later part only she mentioned
>>>>> that she is about to place order.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> will take note.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> On Thu, Sep 3, 2020, 12:27 AM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Kaeiara Blythe Delfino Zelemae
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> 11:49 PM
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> I am ordering four different items. The total amount is over $100.00. On
>>>>> your site there is a free shipping for over $100. Why am I being charges
>>>>> for shipping?
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> You need to read the customer's initial message first before providing
>>>>> irrelevant information from previous orders.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Kaeiara Blythe Delfino
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> - 3 chats were missed during your shift, please make sure your internet
>>>>> connection is working ok, also did you email these customers whose chats
>>>>> were missed to check on what assistance did they need?
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Abhishek Dalal Ticket #93791 Please check my response for your future
>>>>> reference so you don't have to escalate
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> this to Deb every time.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Kaeiara Blythe Delfino  ZD #89648 You need to specifically inform the
>>>>> customers we do not refund shipping and handling
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> that you missed out in your response. Please be careful.
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Kaeiara Blythe Delfino  Ticket #93758 You simply needed to share the
>>>>> return instructions
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> as we could pull the order using the email ID..no need to reconfirm...
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> good job with canceling the auto-ship subscription
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> P.S. - @Kaeiara Blythe Delfino
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> @Abhishek Dalal @Vimal Tewari
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Please follow up on the old declined orders as well... There are
>>>>> international orders on which you need to follow up during the local
>>>>> business hours and I see no one followed up on this order
>>>>> EH-202008280346-111265 since 08/28...this also includes agents logged in
>>>>> during morning and afternoon shifts...
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Thanks
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Arif
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> Cheers to life :-)
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>> > > > >
>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>
>>>>