Subject: RE: RMA Deletion Request // 9602450339 // 1604626
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, MUBASHER <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 19 Dec 2020 13:39:40 +0000

@Shakeeb Arsalan<mailto:[email-masked]> Raised to tech.

INC0933677

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, December 19, 2020 11:13 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; MUBASHER <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: RMA Deletion Request // 9602450339 // 1604626

External email sender, please take precaution.
OMS team*

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "MUBASHER" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 19, 2020 12:40:57 PM
Subject: Re: RMA Deletion Request // 9602450339 // 1604626

Hi Team,

Please assist in getting the following RMA 1000004509 deleted.
Jira advised to check with the DXB team.

Regards
Shakeeb

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 2, 2020 3:20:15 PM
Subject: RMA Deletion Request // 9602450339 // 1604626

Hi Team,

Order Date : Sep 10, 2020

Order ID: 9602450339
Return Tracking ID: 46037985173
Assistance Required: Need refund to customer
RMA: 1000004509

Child Ticket: 1782827

RMA Deletion Request (Order: 9602450339, RMA: 1000004509)

As per the update from Jira, they are unable to delete the RMA, and asked to check with OMS team for deletion.

Refund has been approved, and the customer is chasing on regular basis.

Kindly delete the RMA so we can process the refund.

Thanks,
Nitesh

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