Subject: Re: RMA Deletion Request // 9602450339 // 1604626
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, MUBASHER <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 19 Dec 2020 00:13:08 -0700 (MST)

OMS team* 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "MUBASHER" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, December 19, 2020 12:40:57 PM 
Subject: Re: RMA Deletion Request // 9602450339 // 1604626 

Hi Team, 

Please assist in getting the following RMA 1000004509 deleted. 
Jira advised to check with the DXB team. 

Regards 
Shakeeb 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, December 2, 2020 3:20:15 PM 
Subject: RMA Deletion Request // 9602450339 // 1604626 

Hi Team, 

Order Date : Sep 10, 2020 

Order ID: 9602450339 
Return Tracking ID: 46037985173 
Assistance Required: Need refund to customer 
RMA: 1000004509 

Child Ticket: 1782827 

RMA Deletion Request (Order: 9602450339, RMA: 1000004509) 

As per the update from Jira, they are unable to delete the RMA, and asked to check with OMS team for deletion. 

Refund has been approved, and the customer is chasing on regular basis. 

Kindly delete the RMA so we can process the refund. 

Thanks, 
Nitesh