Subject: Re: Late Shipping // 9612820310 // 1706281
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Nitesh Singh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 16 Dec 2020 22:43:12 -0700 (MST)

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]> 
Sent: Sunday, 6 December, 2020 13:56:22 
Subject: Re: Late Shipping // 9612820310 // 1706281 

Hi Team, 

The Customer is asking for a call from the manager. Kindly look into this and help us to close the case. 

Thanks, 
Nitesh 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 19 November, 2020 19:48:36 
Subject: Late Shipping // 9612820310 // 1706281 

Hi Team, 

Problem Statement: Late Shipping 

Order Date : Nov 7, 2020 

Order ID: 9612820310 
Tracking ID: NA 
Assistance Required: Need Urgent Delivery 

Child Ticket: 1709947 has been created 

Issue Description: Customer placed order on Nov 7, 2020 and till now he/she has not received the order. As per the hybris the order status is in progress. 

Customer is chasing us for his/her order so we request you to expedite the delivery date. 

Regards, 
Nitesh