Subject: New Reply Received - Complaint for Order # 6243431094
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Dec 2020 09:58:33 +0000

Hi nitesh singh,  The customer has responded to the ticket.  Complaint for Order # 6243431094  Ticket comment <div dir="auto">Hello,</div>
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<div dir="auto">This is the second reminder I am dropping on this issue in the past 1 week. Haven’t recieved any response from your side. </div>
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<div>On Thu, Dec 10, 2020 at 1:18 AM Umair Siddiqui &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hi,</div>
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<div dir="auto">It’s been three days since I followed up regarding this pending issue. Awaiting your response. </div>
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<div dir="ltr" class="gmail_attr">On Mon, Dec 7, 2020 at 2:27 AM Umair Siddiqui &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div class="gmail_default" style="font-size:small"><font style="font-family:tahoma,sans-serif;color:rgb(0,0,0)">Hi,</font></div>
<div class="gmail_default" style="font-size:small"><font style="font-family:tahoma,sans-serif;color:rgb(0,0,0)"><br></font></div>
<div class="gmail_default" style="font-size:small"><font style="font-family:tahoma,sans-serif;color:rgb(0,0,0)">Saying that I am disappointed is truly an understatement right now. I literally spelled out a long email for your understanding in great detail the first time I raised this issue and after all that you are giving me the same baseless explanation. Because of your utter nonsense I had to re-visit the store out of sheer frustration to take the attached photos so you can shove this in your inventory manager's face who couldn't do a simple job of correct product &amp; SKU tagging in the bloody system. </font></div>
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<div class="gmail_default" style="font-size:small"><font style="font-family:tahoma,sans-serif;color:rgb(0,0,0)">See the attached photographs which are showing a <b style="font-family:tahoma,sans-serif">BLACK</b> colored Joie Litetrax 4 stroller named as '<b style="font-family:tahoma,sans-serif">MULTICOLOUR</b>'. Now see the below image of your website where it categorically mentions the same '<b style="font-family:tahoma,sans-serif">MULTICOLOUR</b>' as the <u style="font-family:tahoma,sans-serif">only</u> option. </font></div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3NDgwNjA3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qOnGuamzAuFM6xL4aOOoz40IcUiGxJI2kB8TRJDJsPE" alt="PHOTO-2020-12-06-15-32-28.jpg" style="width:667px;max-width:100%"><div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">I am absolutely not going to accept the senseless delay and excuse that I have been facing all this time from your side. You need to resolve this return issue and make the refund on priority. </div></div>
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<div dir="ltr" class="gmail_attr">On Sun, Dec 6, 2020 at 3:24 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Umairsiddiqui,<br><br>Thank you for getting in touch with us.</div>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>As per the update, the items which you've received under the order: 6243431094 is of same colour which is showing on the Website.</div>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Feel free to reach out to us if you need any further assistance.</div>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Your friends,</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>The Support Team</div>
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<b style="font-size:small;font-family:tahoma,sans-serif"><font style="font-family:tahoma,sans-serif;color:rgb(102,102,102)">Umair </font></b><font style="font-size:small;font-family:tahoma,sans-serif;color:rgb(102,102,102)">Siddiqui</font><br>
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<b style="font-size:small;font-family:tahoma,sans-serif"><font color="#666666">Umair </font></b><font color="#666666" style="font-size:small;font-family:tahoma,sans-serif">Siddiqui</font><br>
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<b style="font-size:small;font-family:tahoma,sans-serif"><font color="#666666">Umair </font></b><font color="#666666" style="font-size:small;font-family:tahoma,sans-serif">Siddiqui</font><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1770875