Subject: New Reply Received - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Dec 2020 21:13:12 +0000

Hi nitesh singh,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div dir="auto">ohhhh its so surprising for me the number is continously on and we didn't received any call nor message and continue tracking on Centre point application online status showing us order placed and under process. ready for collect continue not active till now <div dir="auto">we visit selected branch 5 times but every time reception person told us no percel here</div>
<div dir="auto">now what we can do now </div>
<div dir="auto">we need this payment alreadt dond what we need to do send details </div>
<div dir="auto">thank you. <br><br><div dir="auto">Sumaira Hamid Farooqui </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Dec 9, 2020, 9:56 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Sumaira,</div>
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<div dir="ltr">We sincerely apologize for the late response and the inconvenience caused.</div>
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<div>We see that you are contacting regarding the order you placed on our website with order number 9615749238.</div>
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<div> As per the tracking information, we can see that your order has been returned back to our warehouse. </div>
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<div>Our team tried to inform you regarding the pickup on the contact number which was provided at the time of placing this order: +971555261051 but without success. Your order has now been sent back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated. </div>
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<div>We thank you for your understanding and cooperation. Stay Safe!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1835997