Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Dec 2020 16:32:48 +0000

Hi nitesh singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6245814169 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0536135141 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank
  you for contacting us. My name is Nitesh. Agent:  As we can check, you've contacted us regarding your order status update. Is that correct? Customer:  Your service is a joke Customer:  I suggest you that you stop the online service Customer:  Stick to what you can do, don't cheat costumers Agent:  We sincerely apologize for the inconvenience, however kindly elaborate your concern so we can assist you further. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot: 
  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6245814169 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:04 PM, 10th Dec                   Nitesh                   Hi, Thank you for contacting us. My name is Nitesh.           08:04 PM, 10th Dec                     hello                    Is there anyone to answer           08:05 PM, 10th Dec                     hello                    Hello nitch           08:05 PM, 10th Dec                     hello                    What is the update of my delivery           08:05 PM, 10th Dec                     hello          
           Is your company able to deliver ut           08:06 PM, 10th Dec                     hello                    Will your delivery service people do their work           08:07 PM, 10th Dec                     hello                    Shall I wait till next year to receive the delivery           08:07 PM, 10th Dec                     hello                    Or shall I just forget about it and ask your company to complete this insult and burn the order           08:08 PM, 10th Dec                   Nitesh                   We apologize for the delay in response           08:10 PM, 10th Dec                   Nitesh                   Please specify your order ID so we can check and assist further.           08:10 PM, 10th Dec                     hello                    Is there anyone to answer           08:11 PM, 10th Dec                     hello                    Another waste of time I guess           08:11 PM, 10th Dec                     hello                    Worst se
 rvice ever           08:12 PM, 10th Dec                   Nitesh                   We are truly sorry for the delay in your order and the inconvenience caused.           08:14 PM, 10th Dec                     hello                    Sorry means more time of delay           08:14 PM, 10th Dec                   Nitesh                   As we can check, your order was shipped from our Warehouse on  11/23/20 8:22 PM           08:14 PM, 10th Dec                     hello                    Don't sorry me please           08:14 PM, 10th Dec                   Nitesh                   We are now contacting our logistics department to find out what happened, and get your shipment deliver on priority.           08:14 PM, 10th Dec                   Nitesh                   I assure that we are working on it to get this resolved at the earliest.           08:14 PM, 10th Dec                     hello                    I also called and requested investigation           08:15 PM, 10th Dec      
                hello                    Again I request investigation           08:15 PM, 10th Dec                     hello                    I will not receive the shipment till I receive an official call regarding the investigation           08:15 PM, 10th Dec                     hello                    The right apology is to not let this awful service occur again to anyone else           08:16 PM, 10th Dec                     hello                    It will stop with me or I don't want the order           08:16 PM, 10th Dec                   Nitesh                   We understand your frustration in this matter, and your order status update is pending for a long time, and you haven't received any update.           08:20 PM, 10th Dec                   Nitesh                   Rest assured, our team is already working on your issue, and we have also escalated your concern on high priority basis and will make sure to get back with an update as soon as possible.           08:23 
 PM, 10th Dec                     hello                    Thank you           08:25 PM, 10th Dec                     hello                    Give me the number of customer service           08:25 PM, 10th Dec                     hello                    To report my problem           08:26 PM, 10th Dec                     hello                    Someone has to receive a warning letter for this inconvenience           08:27 PM, 10th Dec                   Nitesh                   You can reach out to us on 800-1111027           08:28 PM, 10th Dec                   Nitesh                   Rest assured, our our team is looking into your issue and will get this resolved at the earliest.           08:29 PM, 10th Dec                   Nitesh                   We thank you for your understanding and co-opertion.I           08:30 PM, 10th Dec                   Nitesh                   Is there anything else w ecan assist you with today?           08:30 PM, 10th Dec                   Nites
 h                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:32 PM, 10th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1859522