Subject: Ticket Assigned - Conversation with bryan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Dec 2020 16:32:25 +0000

Hi nitesh singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bryan bryan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  bryan Bot:  Hi Bryan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504185909            08:15 PM, 10th Dec                   Nitesh                   Hi Bryan, Thank you for contacting us. My name is Nitesh. How may I help you?           08:17 PM, 10th Dec                     bryan                    Hi           08:17 PM, 10th Dec                     bryan                    A delivery guy just came here in my door tonight to deliver my package           08:18 PM, 10th Dec                     bryan                    Worth 22sr..           08:18 PM, 10th Dec                     bryan                    It turns out he doesnt have change with him for 100sr...           08:18 PM, 10th Dec                     bryan                    I dint have any choice but to return tge product back...           08:19 PM, 10th Dec                     bryan                    Thry should have a change with them when coming to the customer paying cash on delivery           08:20 PM, 10th Dec                     bryan                    Hi you still there?           08:20 PM, 10th Dec                   Nitesh                   Please accept our sincere apologies for the inconvenince caused.           08:21 PM, 10th Dec                   Nitesh                   Kindly specify your order ID so we can check and assist further.           08:21 PM, 10th Dec                     bryan                    Ok wait           08:21 PM, 10th Dec                     bryan                    6253070071           08:22 PM, 10th Dec                     bryan                    I want to followup on my refund on order number 6247523025 too           08:24 PM, 10th Dec                   Nitesh                   Thank you           08:24 PM, 10th Dec                   Nitesh                   Please allow us a moment while we check.           08:24 PM, 10th Dec                     bryan                    Ok thanks           08:25 PM, 10th Dec                   Nitesh                   Thank you for waiting.           08:27 PM, 10th Dec                   Nitesh                   As we can check, your items have been collected on Dec-03-2020           08:29 PM, 10th Dec                   Nitesh                   Your products will take 2-5 business days to reach our warehouse.           08:30 PM, 10th Dec                   Nitesh                   It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.           08:30 PM, 10th Dec                     bryan                    Yeah i think its alrwady december 10 now           08:30 PM, 10th Dec                     bryan                    If you mean 3-5 days           08:30 PM, 10th Dec                   Nitesh                   Please be assured, we have already escalated your concern your refund will be processed soon.           08:31 PM, 10th Dec                     bryan                    Actually its 7 days past from the day collected           08:31 PM, 10th Dec                     bryan                    Okok           08:31 PM, 10th Dec                   Nitesh                   We thank you for your understanding and co-operation           08:32 PM, 10th Dec                   Nitesh                   It was a pleasure to assist you. Thank you for contacting us           08:32 PM, 10th Dec                     bryan                    And shukran points ive selected on the last order i had...           08:32 PM, 10th Dec                     bryan                    Thanks           08:32 PM, 10th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1859520