Subject: Ticket Assigned - Conversation with hai
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Dec 2020 16:26:49 +0000

Hi nitesh singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hai hai                    Bot:  Hi again! Bot:  Please enter your name Customer:  hai Bot:  Hi Hai ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 bus
 iness days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:05 PM, 10th Dec                     hai                    Ok           08:06 PM, 10th Dec                   Nitesh                   Hi, Thank you for contacting us. My name is Nitesh. How may I help you?           08:06 PM, 10th Dec                     hai                    I returned two items one refund is get second one is not get           08:07 PM, 10th Dec                     hai                    9616963841 this is order id           08:08 PM, 10th Dec                   Nitesh                   Please 
 allow us a moment while we check.           08:09 PM, 10th Dec                     hai                    Ok           08:10 PM, 10th Dec                   Nitesh                   Thank you for waiting           08:13 PM, 10th Dec                     hai                    Ok           08:13 PM, 10th Dec                     hai                    When i get second one refund           08:16 PM, 10th Dec                   Nitesh                   Please be assured, your items have been reached to Warehouse, and refund will be processed within 1-2 business days.           08:18 PM, 10th Dec                     hai                    I retuned two items together           08:19 PM, 10th Dec                     hai                    Next refund how much           08:20 PM, 10th Dec                     hai                    One i got refund why second one is taking this much time           08:21 PM, 10th Dec                   Nitesh                   We would like to inform you that y
 our items were returned under different consignment, hence you've already received refund for the item which reached at Warehouse earlier.           08:24 PM, 10th Dec                   Nitesh                   Rest assured, the second refund will also be processed soon.           08:24 PM, 10th Dec                     hai                    Ok pls take immediate action for this           08:25 PM, 10th Dec                   Nitesh                   We thank you for your understanding and co-operation. Rest assured we will do our best to get this resolved as soon as possible.           08:26 PM, 10th Dec                     hai                    Ok           08:26 PM, 10th Dec                   Nitesh                   Feel free to reach us if you need further assistance.           08:26 PM, 10th Dec                     hai                    Thank you           08:26 PM, 10th Dec                   Nitesh                   It was a pleasure to assist you. Thank you for contacting u
 s\           08:26 PM, 10th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1859494