Subject: Ticket Assigned - Conversation with yahya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Dec 2020 16:25:28 +0000

Hi nitesh singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yahya yahya                    Bot:  Hi again! Bot:  Please enter your name Customer:  yahya Bot:  Hi Yahya ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508737001            07:55 PM, 10th Dec                   Nitesh                   Hi Yahya, Thank you for contacting us. My name is Nitesh.           07:56 PM, 10th Dec                     yahya                    How are u           07:56 PM, 10th Dec                   Nitesh                   I am fine, thanks for asking!           07:56 PM, 10th Dec                   Nitesh                   As we can check, you've contacted us regarding your returns update. Is that correct?           07:56 PM, 10th Dec                   Nitesh                   Hi, I'm not getting a response from you. Are we still connected?           07:59 PM, 10th Dec                     yahya                    Yes by mistake I duplicated the order and I ordered the same item two times and then I requested to return one of the item and you send the courier to my home to collect the item but by mistake my little brother gave the courier both items so I requested one of the item to be back to me           07:59 PM, 10th Dec                   Nitesh                   Please specify your order number under which you've returned the items, which you wish to keep so we can check and assist further.           08:01 PM, 10th Dec                     yahya                    Ok I will send to you the order No           08:01 PM, 10th Dec                   Nitesh                   Hi, I'm not getting a response from you. Are we still connected?           08:03 PM, 10th Dec                     yahya                    Yes           08:04 PM, 10th Dec                     yahya                    9620375898           08:04 PM, 10th Dec                   Nitesh                   Thank you           08:05 PM, 10th Dec                   Nitesh                   Please allow us a moment while we check.           08:05 PM, 10th Dec                     yahya                    I need one of the quilted sweatshirt with round neck and long sleeves           08:07 PM, 10th Dec                   Nitesh                   Thank you for waiting.           08:07 PM, 10th Dec                   Nitesh                   We are sorry, but your items have already reached the warehouse.           08:07 PM, 10th Dec                   Nitesh                   We are unable to arrange the items at this time.           08:07 PM, 10th Dec                   Nitesh                   We kindly request you to place a new order for the items.           08:08 PM, 10th Dec                     yahya                    Ok what about the refund           08:09 PM, 10th Dec                     yahya                    Its 2 items not one item           08:09 PM, 10th Dec                     yahya                    You calculated the amount wrongly here in the app its now 2 items not one           08:11 PM, 10th Dec                     yahya                    Hellooooi           08:12 PM, 10th Dec                     yahya                    Where are u           08:15 PM, 10th Dec                   Nitesh                   We would like to inform you that your refund will be processed within 1-32 business days, once we will perform the quality check.           08:16 PM, 10th Dec                   Nitesh                   Please accept our sincere apologies for the delay in response.           08:16 PM, 10th Dec                     yahya                    Just calculate the refund correctly           08:19 PM, 10th Dec                   Nitesh                   Your refund will be processed within 1-2 busienss days, accept our sinncere apologies for the error ion previous response.           08:19 PM, 10th Dec                   Nitesh                   Is there anything else we can assist you with today?           08:21 PM, 10th Dec                     yahya                    No thank u           08:23 PM, 10th Dec                   Nitesh                   Feel free to reach us if you need further assistance.           08:24 PM, 10th Dec                   Nitesh                   It was a pleasure to assist you. Thank you for contacting us'           08:25 PM, 10th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1859486