Subject: New Reply Received - My Account
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 10 Dec 2020 14:57:24 +0000

Hi nitesh singh,  The customer has responded to the ticket.  My Account  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Thank you for your message. Attached is my bank statement showing the 2 time charge of 25.590 KWD on December 4<sup>th</sup>.
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Please refund the total amount of 51.180 KWD immediately.
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Thank you.
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Yesim Insel<br>
Hygiene Officer<br>
<br>
Four Seasons Hotel Kuwait at Burj Alshaya<br>
Al Soor Street, Al Mirqab, Kuwait City, P.O. Box 735 Safat 13008, Kuwait<br>
Mobile: +965 9479-6000<br>
Email: [email-masked]<br>
<a href="https://fourseasons.com/kuwait" rel="noreferrer"><span style="color:blue">https://fourseasons.com/kuwait</span></a><br>
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</span><a href="https://secure.fourseasons.com/mobileapp" title='"Download on the App Store" t ' rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;text-decoration:none'><img width="238" height="25" style="width:2.4805in;height:.2597in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3NDI1NDE0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.dNbHaI3HYDlei6JZXUrjw3acZsZLp6PfAWiC-lM6EYQ" alt="Four Seasons Mobile App"></span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><br>
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</span><a href="https://www.instagram.com/FSKUWAIT/" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;text-decoration:none'><img width="22" height="22" style="width:.2272in;height:.2272in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3NDI1NDE0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.D2fWEswXKozwKMpPrca-cyoKn_HFSph8GSO6EOH8L4s" alt="Instagram"></span></a><a href="https://www.snapchat.com/fskuwait/" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;text-decoration:none'><img width="22" height="22" style="width:.2272in;height:.2272in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3NDI1NDE0NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hiP8innhKXKUcqrph_tnhOfrb6vwlFPlbacOswgLkG8" alt="Snapchat"></span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> 
<br>
<a href="https://press.fourseasons.com/kuwait/hotel-news/2018/best-business-hotel-in-kuwait/" rel="noreferrer"><span style="color:blue">The "Best Business Hotel in Kuwait" Award by Business Traveller Awards 2019
</span></a><br>
<a href="https://www.bbcgoodfoodme.com/news/bbc-good-food-me-awards-2018/%20/" rel="noreferrer"><span style="color:blue">The "Best Staycation Experience" by BBC Good Food Middle East Magazine Awards 2019</span></a><br>
<a href="https://press.fourseasons.com/kuwait/hotel-news/2019/best-hotel-swimming-pool-in-the-middle-east/" rel="noreferrer"><span style="color:blue">The "Best Hotel Indoor Swimming Pool in the Middle East" by Prix Villegiature Award 2019</span></a><br>
</span><a href="https://www.instagram.com/fskuwait/" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;text-decoration:none'><img width="600" height="160" style="width:6.2467in;height:1.6688in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3NDI1NDE0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.obcJa-dnd0jX9WMB2DKWSRhWg2RNSb734ftHn2SOvYw" alt="https://s3.ca-central-1.amazonaws.com/sftp.signature.fourseasons.com/kuw/kuw04.gif"></span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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If you do not wish to receive further electronic communications from Four Seasons Hotels and Resorts, please respond to this email with the words “Unsubscribe” in the subject line</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Homecentre &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, December 8, 2020 3:08 PM<br>
<b>To:</b> Yesim Insel &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1831928] - My Account</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Yesim,<br>
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Thank you for shopping with us.<br>
<br>
We'd like to confirm you that the order has not been placed successfully as the payment from your credit card used has been unsuccessful.<br>
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The amount has already been reverted back from our side. You can also contact your bank to confirm the same information.<br>
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If you still didn't receive the refund, kindly provide us proof of your Bank statement from Dec 4, 2020 till today in PDF format showing the deduction so we can check further.<br>
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Feel free to get in touch with us for further assistance.<br>
<br>
Your friends,<br>
The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1831928:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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Attachments :
1. <a href='http://helpae.homecentre.com/helpdesk/attachments/2043174254149'>NBK Bank Statement.pdf</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1831928