Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 10 Dec 2020 14:24:40 +0000

Hi nitesh singh,  The customer has responded to the ticket.  Returns  Ticket comment <div>Please note that I have only returned one tshirt back which was the worth 35 dhs. I have attached the screenshot for your reference. <br><br>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3NDIzODA3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5rtL7EM2EVnJWddhD91tfc7pz9F6oTegYadqPqLbVV0"></div>
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<span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)"><br></span><div dir="ltr">Sent from my iPhone</div>
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<div>On 9 Dec 2020, at 5:21 PM, Anzala Asher &lt;[email-masked]&gt; wrote:<br><br>
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<br>Hi,<div><br></div>
<div>How is it possible that in the first email it has been stated that the returns have been received and now you are saying they haven’t been sent? </div>
<div>I have sent the items back through Aramax and the courier representative has not given me anything in return that I can provide as a testament. Please check from your end again and update on the refund. </div>
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<div>Thanks. </div>
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<div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 9 Dec 2020, at 11:36 AM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Anzala,<br><br>Thank you for getting in touch with us.<br><br>We sincerely apologize for the late response and the inconvenience caused.<br><br>As per the records, we can check that the return items under order ID: 9612804534 hasn't been collected by the courier team yet.<br><br>Kindly re-cofirm whether the items have been collected and also provide us the picture of return receipt provided by the courier partner at the time of collection, so we can check and assist further.<br><br>We look forward to hearing from you.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1835942