Subject: New Reply Received - Deduction on the canceled order
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 10 Dec 2020 11:10:28 +0000

Hi nitesh singh,  The customer has responded to the ticket.  Deduction on the canceled order  Ticket comment <div>Reminder # 03<br><br>Good day <br><br>With reference to trailing emails I am still waiting for your response and refund of KD 19.200 for the canceled orders.<br><br>Please expedite.<br><br>Best Regards<br>Abdul Malik Lambe<br>Mobile 90976736 / 97806563 <br><br>
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<br><br>-------- Original Message --------<br>Subject: Re: Fw:Fw:Re:[#1761501] - Deduction on the canceled order<br>
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<div>From: Abdul Malik <br>To: Support <br>CC: <br><br>
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<span style="margin:0px;font-size:14px;color:rgb( 200 , 38 , 19 );background-color:rgb( 255 , 255 , 255 );display:inline"><b><u>Reminder</u></b></span><span style="margin:0px;font-size:14px;background-color:rgb( 255 , 255 , 255 );display:inline"><b><span style="margin:0px;color:rgb( 200 , 38 , 19 )"><u> #
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<span style="margin:0px;font-size:14px;background-color:rgb( 255 , 255 , 255 );display:inline"><b><span style="margin:0px;color:rgb( 200 , 38 , 19 )"><u><br>
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<span style="color:rgb( 0 , 0 , 0 )">​Further to my below emails, kindly note that the transaction Id received from my bank for the deduction of KD 9.200 for the
<b><u>Order No. </u></b><span style="font-family:'calibri' , 'helvetica' , sans-serif;background-color:rgb( 255 , 255 , 255 );display:inline"><b><u>8217737912</u></b> dated
<b>26th November 2020</b> is </span></span><b style="color:inherit;font-family:inherit;font-size:inherit;font-style:inherit"><u>Transaction No. 033120008713.</u></b>
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<span style="color:rgb( 0 , 0 , 0 )"><span style="font-family:'calibri' , 'helvetica' , sans-serif;background-color:rgb( 255 , 255 , 255 );display:inline"><b><u><br>
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<span style="color:rgb( 0 , 0 , 0 )"><span style="font-family:'calibri' , 'helvetica' , sans-serif;background-color:rgb( 255 , 255 , 255 );display:inline">You are kindly requested to look into the matter and refund my amount KD 9.200 against the same. </span></span>
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<span style="color:rgb( 0 , 0 , 0 )"><span style="font-family:'calibri' , 'helvetica' , sans-serif;background-color:rgb( 255 , 255 , 255 );display:inline"><br>
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<span style="color:rgb( 0 , 0 , 0 )"><span style="font-family:'calibri' , 'helvetica' , sans-serif;background-color:rgb( 255 , 255 , 255 );display:inline">Also, I had another problem on
<b><u>Order No. 8220105816</u></b> dated <b>4th December 2020</b> for KD 10.000 with
<b><u>Transaction No. 033955005628</u></b> and waiting for the refund for the same.</span></span>
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<span style="color:rgb( 0 , 0 , 0 )"><span style="font-family:'calibri' , 'helvetica' , sans-serif;background-color:rgb( 255 , 255 , 255 );display:inline"><br>
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<span style="color:rgb( 0 , 0 , 0 )"><span style="font-family:'calibri' , 'helvetica' , sans-serif;background-color:rgb( 255 , 255 , 255 );display:inline">So, as of now there are two unsuccessful orders for which I request you to provide me refund.</span></span>
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<span style="color:rgb( 0 , 0 , 0 )"><span style="font-family:'calibri' , 'helvetica' , sans-serif;background-color:rgb( 255 , 255 , 255 );display:inline"><br>
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<span style="color:rgb( 0 , 0 , 0 )"><span style="font-family:'calibri' , 'helvetica' , sans-serif;background-color:rgb( 255 , 255 , 255 );display:inline">Your early response in this regard will be highly appreciated.</span></span>
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<span style="color:rgb( 0 , 0 , 0 )"><span style="font-family:'calibri' , 'helvetica' , sans-serif;background-color:rgb( 255 , 255 , 255 );display:inline">Best Regards,</span></span>
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<span style="color:rgb( 0 , 0 , 0 )"><span style="font-family:'calibri' , 'helvetica' , sans-serif;background-color:rgb( 255 , 255 , 255 );display:inline">Abdul Malik</span></span>
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<span style="color:rgb( 0 , 0 , 0 )"><span style="font-family:'calibri' , 'helvetica' , sans-serif;background-color:rgb( 255 , 255 , 255 );display:inline">Mobile - 90976736 / 97806563</span></span>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Abdul Malik &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, December 4, 2020 4:46 PM<br>
<b>To:</b> Support &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Fw:Fw:Re:[#1761501] - Deduction on the canceled order</font>
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<span style="font-size:14px;background-color:rgb( 255 , 255 , 255 );display:inline;color:rgb( 200 , 38 , 19 )"><b><u>Reminder</u></b></span><span style="font-size:14px;background-color:rgb( 255 , 255 , 255 );display:inline"><b><span style="color:rgb( 200 , 38 , 19 )"><u> #
 01</u></span></b></span><br style="font-size:14px;background-color:rgb( 255 , 255 , 255 )">
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<span style="font-size:14px;background-color:rgb( 255 , 255 , 255 );display:inline">Good day, </span><br style="font-size:14px;background-color:rgb( 255 , 255 , 255 )">
<br style="font-size:14px;background-color:rgb( 255 , 255 , 255 )">
<span style="font-size:14px;background-color:rgb( 255 , 255 , 255 );display:inline">With reference to below email I am still waiting for your response.</span><br style="font-size:14px;background-color:rgb( 255 , 255 , 255 )">
<br style="font-size:14px;background-color:rgb( 255 , 255 , 255 )">
<span style="font-size:14px;background-color:rgb( 255 , 255 , 255 );display:inline">Kindly look into this matter and provide your assistance to refund the amount of KD 9.200 at the earliest.</span><br style="font-size:14px;background-color:rgb( 255 , 255 , 255 )">
<br style="font-size:14px;background-color:rgb( 255 , 255 , 255 )">
<span style="font-size:14px;background-color:rgb( 255 , 255 , 255 );display:inline">Best Regards</span><br style="font-size:14px;background-color:rgb( 255 , 255 , 255 )">
<br style="font-size:14px;background-color:rgb( 255 , 255 , 255 )">
<span style="font-size:14px;background-color:rgb( 255 , 255 , 255 );display:inline">Abdul Malik Lambe</span><br style="font-size:14px;background-color:rgb( 255 , 255 , 255 )">
<span style="font-size:14px;background-color:rgb( 255 , 255 , 255 );display:inline">Mobile 90976736</span><br>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Abdul Malik &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, December 2, 2020 4:49 PM<br>
<b>To:</b> Support &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fw:Fw:Re:[#1761501] - Deduction on the canceled order</font>
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<br>
Gentle Reminder <br>
<br>
Good day, <br>
<br>
With reference to below email I am still waiting for your response.<br>
<br>
Kindly look into this matter and provide your assistance to refund the amount of KD 9.200 at the earliest.<br>
<br>
Best Regards<br>
<br>
Abdul Malik Lambe<br>
Mobile 90976736
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Gentle Reminder <br>
<br>
Good day, <br>
<br>
With reference to below email I am still waiting for your response.<br>
<br>
Kindly look into this matter and provide your assistance to refund the amount of KD 9.200 at the earliest.<br>
<br>
Best Regards<br>
<br>
Abdul Malik Lambe<br>
Mobile 90976736
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-------- Original Message --------<br>
Subject: Re: Re:[#1761501] - Deduction on the canceled order<br>
From: Abdul Malik <br>
To: Centrepoint <br>
CC: <br>
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Good day,</div>
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Further to below email correspondence, kindly find below screenshot of my account for two deductions of KD 9.200.</div>
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Please note that Order # 8217737912 with payment at P-758489 did not processed, however the cost for the same was deducted. Order # <span style="background-color:rgb( 255 , 255 , 255 );display:inline">8217751949 with payment at P-766553 processed
 normally. Both the transactions were carried out through Commercial Bank of Kuwait.</span>
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<span style="background-color:rgb( 255 , 255 , 255 );display:inline">You are kindly requested to look into the matter and assist me to obtain refund of KD 9.200 on the priority basis.</span>
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<div style="font-family:'calibri' , 'helvetica' , sans-serif;font-size:12pt;color:rgb( 0 , 0 , 0 )">
<span style="background-color:rgb( 255 , 255 , 255 );display:inline">Your early response in this regard will be highly appreciated.</span>
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<span style="background-color:rgb( 255 , 255 , 255 );display:inline">Best Regards,</span>
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<span style="background-color:rgb( 255 , 255 , 255 );display:inline"><br>
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<span style="background-color:rgb( 255 , 255 , 255 );display:inline">Abdul Malik Lambe</span>
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<span style="background-color:rgb( 255 , 255 , 255 );display:inline">Mobile - 9096736</span>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Abdul Malik &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, November 28, 2020 4:03 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re:[#1761501] - Deduction on the canceled order</font>
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<div>Good day <br>
<br>
Please note that the amount was deducted two times. <br>
<br>
As the first order was canceled from your side even after completing the payment, I placed another order with another payment after discussing the same with your customer care representative.
<br>
<br>
Kindly initiate the refund for the first order. <br>
<br>
Best Regards <br>
<br>
Abdul Malik Lambe <br>
Mobile 90976736 <br>
<br>
Sent from my Huawei Mobile
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-------- Original Message --------<br>
Subject: Re: [#1761501] - Deduction on the canceled order<br>
From: Centrepoint <br>
To: [email-masked]<br>
CC: <br>
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<div dir="ltr">Hi Abdul,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We apologize for the inconvenience caused.</div>
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<div dir="ltr"> As we have checked that you have placed two orders on Nov 26, 2020 with order no:8217737912, and other no:8217751949, and the both payment  is same 9.20 KWD deducted from your account. First one is got cancelled second one shows us the order
 is placed successfully and status is ready to ship.</div>
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<div dir="ltr">Kindly check your account the amount has deducted twice or once. <br>
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<div>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">1761501:1125156</span>
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