Subject: Ticket Assigned - Conversation with tahir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Dec 2020 09:58:14 +0000

Hi nitesh singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tahir tahir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  tahir Bot:  Hi Tahir ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an addition
 al 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  9613398313            04:36 PM, 09th Dec                   Nitesh                   Hi Tahir, Thank you for contacting us. My name is Nitesh.           04:36 PM, 09th Dec                     tahir                    hi nitesh           04:37 PM, 09th Dec                     tahir                    how are you           04:37 PM, 09th Dec                   Nitesh                   I am fine, thanks for asking!    
        04:37 PM, 09th Dec                   Nitesh                   As we can check, you've contacted us regarding your refund status update. Is that correct?           04:37 PM, 09th Dec                     tahir                    hope you are fine and I will fix my issue           04:37 PM, 09th Dec                     tahir                    yess           04:37 PM, 09th Dec                     tahir                    may I know when I will get my refund           04:37 PM, 09th Dec                   Nitesh                   Please specify your order ID so we can check and assist further.           04:39 PM, 09th Dec                   Nitesh                   Hi, I'm not getting a response from you. Are we still connected?           04:43 PM, 09th Dec                     tahir                    hi           04:45 PM, 09th Dec                     tahir                    9613398313           04:45 PM, 09th Dec                     tahir                    this is my order ID  
          04:45 PM, 09th Dec                     tahir                    is this ok for you           04:45 PM, 09th Dec                   Nitesh                   Thank you           04:46 PM, 09th Dec                   Nitesh                   Please allow us a moment while we check.           04:46 PM, 09th Dec                     tahir                    ok           04:47 PM, 09th Dec                     tahir                    or you need any more information           04:47 PM, 09th Dec                   Nitesh                   As we can check, you've placed your order on Nov 10, 2020, and your order is still in oending state.           04:49 PM, 09th Dec                   Nitesh                   Please assept our sincere apologies for the inconvenience caused.           04:52 PM, 09th Dec                   Nitesh                   We can also check that your concern has already been forwarded to our team and they are looking into it           04:52 PM, 09th Dec           
         Nitesh                   Please be assured, this would be resolved at the earliest.           04:54 PM, 09th Dec                     tahir                    when expected           04:55 PM, 09th Dec                   Nitesh                   We are sorry, but we cannot comment on the exact date and time           04:58 PM, 09th Dec                   Nitesh                   However, we will do our best to get this issue fixed at the earliest.           04:58 PM, 09th Dec                   Nitesh                   We thank you for your understanding and co-operation           05:02 PM, 09th Dec                   Nitesh                   Feel free to reach us if you need further assistance           05:02 PM, 09th Dec                   Nitesh                   It was a pleasure to assist you. Thank you for contacting us           05:02 PM, 09th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tick
 ets/1853273