Subject: New Reply Received - RE: Your refund is on its way
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 10 Dec 2020 08:56:18 +0000

Hi nitesh singh,  The customer has responded to the ticket.  RE: Your refund is on its way  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi,</div>
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<div class="MsoNormal">I am still waiting for your response on the below. Kindly fix this issue as I am planning to order again. Answer the below questions:</div>
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<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1">Why did they call on a wrong number
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>971554574431? Why is this number associated to my account whereas it is not even there on the application. I have been ordering from the past 2 years and never faced any problem like this. So
 please clarify how this number got on my account and rectify it.</span><div></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Why did the courier service try to call me when its a click and collect order. They have to deliver it to blue mart
 and I have to collect it by myself. Don’t tell me that they delivered it to blue mart because I went there on the 4<sup>th</sup> day after my order and they confirmed that they have not received it and then I launched complaint on the 5<sup>th</sup> day when
 there was no refund in progress.</span><div></div>
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<div class="MsoNormal">Looking forward to your answers on the above questions.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Saad</div>
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<div class="MsoNormal">Sent from <a href="https://go.microsoft.com/fwlink/?LinkId=550986" rel="noreferrer">
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<div>From: <a href="mailto:[email-masked]" rel="noreferrer">Saad Shakil</a><br>
<b>Sent: </b>09 December 2020 13:10<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">Max</a><br>
<b>Subject: </b>RE: [#1832239] - RE: Your refund is on its way</div>

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<div class="MsoNormal">kindly answer the below questions:</div>
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<ol style="margin-top:0cm" start="3" type="1">
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1">Why did they call on a wrong number
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>971554574431? Why is this number associated to my account whereas it is not even there on the application. I have been ordering from the past 2 years and never faced any problem like this. So
 please clarify how this number got on my account and rectify it.</span><div></div>
</li>
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Why did the courier service try to call me when its a click and collect order. They have to deliver it to blue mart
 and I have to collect it by myself. Don’t tell me that they delivered it to blue mart because I went there on the 4<sup>th</sup> day after my order and they confirmed that they have not received it and then I launched complaint on the 5<sup>th</sup> day when
 there was no refund in progress.</span><div></div>
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</ol>
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<div class="MsoNormal">Looking forward to your answers on the above questions.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Saad</div>
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<div class="MsoNormal">Sent from <a href="https://go.microsoft.com/fwlink/?LinkId=550986" rel="noreferrer">
Mail</a> for Windows 10</div>
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<div class="MsoNormal"><img width="463" height="2" style="width:4.8194in;height:.0208in" id="Horizontal_x0020_Line_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3NDEwNzE0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fCylMDo_Dj9vGTTHrUsbnuCu9AzjQKigv-j1KcQC7j0"></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, December 9, 2020 1:02:41 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1832239] - RE: Your refund is on its way</span> </div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt">Hi Saad,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Thank you for getting in touch with us.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">We sincerely apologize for the late response and the inconvenience caused.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">We have tried to update you regarding the collection of your order: 9618033935, on the contact number which was provided at the time of placing this order: +971554574431 but without success. Your order was
 then sent back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">We would appreciate your understanding and co-operation in this matter. Feel free to reach out to us if you need any further assistance.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Your friends,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1832239:1125156</span><span style="font-size:10.5pt">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1832239