Subject: Re: Missing Item // 6243328700 // 1716467
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 4 Dec 2020 04:53:27 -0700 (MST)

Hi Team, 

Order : 6243328700 
Item: 162433113 

the item mentioned above has not been shipped from the WH, Please help in getting it cancelled in order to have the customer refunded ASAP. 

Regards 
shakeeb 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, December 4, 2020 5:05:11 PM 
Subject: Re: Missing Item // 6243328700 // 1716467 

Hi Team, 

Kindly ignore the email. 

Thanks, 
Nitesh 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 1 December, 2020 11:14:51 
Subject: Missing Item // 6243328700 // 1716467 

Hi Team, 

Problem Statement: Missing items 

Order Date : Nov 17, 2020 

Order ID: 6243328700 
Tracking ID: FC1119200001840 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 23 items and one item has been partially cancelled. Customer is now complaining that he has only received 21 items, Under the consignment details we can see that only 21 items has been shipped/Delivered from our side. 

Customer history: 1 ITEMS OUT OF 22 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 162433113 - - Juniors Slogan Print T-shirt with Short Sleeves, the cost of the item is SAR 21. 

Partial cancellation option under the Hybris is not enabled. Kindly cancel the item and refund the customer. 

Regards, 
Nitesh