Subject: Missing Item // Partial cancellation request // 6243328700 // 1716467
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 4 Dec 2020 04:43:04 -0700 (MST)

Hi Team, 

Problem Statement: Missing items 

Order Date : Nov 17, 2020 

Order ID: 6243328700 
Tracking ID: FC1119200001840 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 33 items and one item has been partially cancelled. Customer is now complaining that he has only received 31 items, Under the consignment details we can see that only 31 items has been shipped/Delivered from our side. 

Customer history: 1 ITEMS OUT OF THE ORDER IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 162433113 - - Juniors Slogan Print T-shirt with Short Sleeves, the cost of the item is SAR 11. 

Partial cancellation option under the Hybris is not enabled. Kindly cancel the item and refund the customer. 

Regards, 
Nitesh