Subject: RE: Refund to be process(9601252219)
From: Mohd Imran <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Eugene Ocoy <[email-masked]>, Deepak Damodaran <[email-masked]>, Con Loc <[email-masked]>, Nitesh Singh <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 28 Nov 2020 08:27:41 +0000

Checking with tech on it.

From: Seeta Seeta <[email-masked]>
Sent: Saturday, November 28, 2020 11:40 AM
To: Mohd Imran <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Eugene Ocoy <[email-masked]>; Deepak Damodaran <[email-masked]>; Con Loc <[email-masked]>; Nitesh Singh <[email-masked]>; Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund to be process(9601252219)

External email sender, please take precaution.
Hi Imran,

Any update on the below concern?

The customer is getting very disappointed now.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Eugene Ocoy" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>, "con loc" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 21, 2020 5:17:39 AM
Subject: Re: Refund to be process(9601252219)

Hi Imran,

Please please follow up on the below get the RMA deleted so that refund can be processed further.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Eugene Ocoy" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>, "con loc" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 15 November, 2020 14:16:17
Subject: RE: Refund to be process(9601252219)

Hi Apoorv,

Incident raised to delete RMA # INC0906380<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3F%26sysparm_action%3DgetRecords%26displayvalue%3Dall%26sysparm_query%3Dactive%253Dtrue%255Enumber%3DINC0906380&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cf44dd3dcf5b146f8c15a08d89370c853%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637421459920328087%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MxV%2F%2B0XgQ%2FO9k8rlNk9LpbMAUFgi5o6shVMEDc8WMt4%3D&reserved=0>.

Let us know once deleted, we will process good will gesture.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 3:13 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund to be process(9601252219)

External email sender, please take precaution.
Hi Imran,

Please advise further on the below case. As per Conloc they have not received the items from courier, as per customer they returned it but the courier did not share any return receipt with them.

The refund amount is AED 95, RMA is 1000007860 and it is not getting deleted either as the refund amount on the RMA is showing 0.

Please look into it. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Eugene ocoy" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>, "con loc" <[email-masked]<mailto:[email-masked]>>
Cc: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 3:02:59 PM
Subject: RE: Refund to be process(9601252219)

hI Imran,

We haven’t received the return from the courier. Hence cannot process.

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 12:33 PM
To: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>
Cc: Nitesh Singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund to be process(9601252219)

Hi @Eugene Ocoy<mailto:[email-masked]> @Deepak Damodaran<mailto:[email-masked]> @Con Loc<mailto:[email-masked]>,

Please get the below refund processed.

Problem Statement: Refund Not Processed
Order Date : Sep 3, 2020
Order ID: 9601252219
Return Tracking ID: 46038177581
Assistance Required: Need refund to customer

RMA:1000007860

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 1:31 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Nitesh Singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund to be process(9601252219)

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 2:58:19 AM
Subject: Refund to be process(9601252219)

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Sep 3, 2020
Order ID: 9601252219
Return Tracking ID: 46038177581
Assistance Required: Need refund to customer

RMA:1000007860

Issue Description: As per the above awb its showing invalid and as per the customer he has returned back the items to courier team. We have raised the child ticket with ticket number 1630466 to check whether the item has been received at our warehouse or not.

Child ticket is closed by warehouse without any response. Kindly check and advise for further process.

Abhishek

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cf44dd3dcf5b146f8c15a08d89370c853%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637421459920338086%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4lqKywlw7S%2BofF%2BEbg9xfHejZP5YWlJ7O7WFSOgYzIU%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com