Subject: RE: Refund followup // 2000389153 // 1644519
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Shatakshi Pandey <[email-masked]>, Pooja Sharma <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>, Lalit Ratnala <[email-masked]>, Mohamed Fayez Abdel Rahman Elqady <[email-masked]>, Yasser Elsayed <[email-masked]>
Cc: EGYWH ADMIN <[email-masked]>, Mohd Imran <[email-masked]>, Ahmed Yousry Ibrahim Hussien <[email-masked]>, seeta.seeta <[email-masked]>, Nitesh Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 27 Nov 2020 22:59:11 +0000

Hi all,

Collection arranged by Aramex under different AWB, RMA AWB is invalid

@Yasser Elsayed<mailto:[email-masked]>

Please advise what were products received 45350810525, if it received Conloc ?

Mahmoud
From: Apoorv Joshi <[email-masked]>
Sent: Friday, November 27, 2020 7:12 PM
To: Escalations Dxbteam <[email-masked]>
Cc: EGYWH ADMIN <[email-masked]>; Mohd Imran <[email-masked]>; Ahmed Yousry Ibrahim Hussien <[email-masked]>; seeta.seeta <[email-masked]>; Nitesh Singh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund followup // 2000389153 // 1644519

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "egywh admin" <[email-masked]<mailto:[email-masked]>>, "Ahmed Yousry" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 4:19:16 AM
Subject: Re: Refund followup // 2000389153 // 1644519

Hi Imran,

Please advise if any update on the below case as the refund still not processed.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "egywh admin" <[email-masked]<mailto:[email-masked]>>, "Ahmed Yousry" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 2:32:05 PM
Subject: RE: Refund followup // 2000389153 // 1644519

Hi @EGYWH ADMIN<mailto:[email-masked]> @Ahmed Yousry Ibrahim Hussien<mailto:[email-masked]>,

Please help to process below refund.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 3:26 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund followup // 2000389153 // 1644519

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 5:58:00 PM
Subject: Refund followup // 2000389153 // 1644519

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Oct 30, 2020

Order ID: 2000389153
Return Tracking ID: 45350810525
Assistance Required: Need refund to customer
RMA: 1000123237

Issue Description: Customer raised a return request for 2 item and handed over to the courier team. Tracking status shows that items returned to Warehouse, however customer didn't received the refund.

Child ticket: 1656576 has been created but no action on the same.

Kindly look into the issue and refund the customer

Regards,
Nitesh

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com