From: Nitesh Singh <[email-masked]>
To: [email-masked]
Date: Fri, 27 Nov 2020 01:52:37 -0700 (MST)

Hi Team, 

Problem Statement: Late refund 

Order Date: 
Order ID: 
RMA: 
Tracking ID: 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on Oct 20 , 2020. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
CS Team Nitesh Singh