From: Nitesh Singh <[email-masked]>
To: BASHARAT ALI <[email-masked]>
Date: Thu, 26 Nov 2020 02:28:32 -0700 (MST)

Thank you for getting in touch with us. 

We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. 

As per the records, you've already raised a return request for the item. Our courier partner will contact you soon to arrange a time for collection. 

We have also forwarded this concern to our relevant department so you would not face such issues in future. 

We thank you for your understanding and co-operation. Feel free to reach out to us if you need any further assistance. 

Your friends, 

The Support Team