Subject: RE: Click and Collect Proof of Collection // 6231175959 // 1637201
From: Jessie Caparas <[email-masked]>
To: "Vijay mandal (TCS)" <[email-masked]>, seeta.seeta <[email-masked]>, Nusaybah Alzuman <[email-masked]>, Qazi Mohammed <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Nitesh Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 25 Nov 2020 06:45:31 +0000

Thanks @Vijay mandal (TCS)<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Vijay mandal (TCS) <[email-masked]>
Sent: Wednesday, November 25, 2020 10:22 AM
To: Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Nusaybah Alzuman <[email-masked]>; Qazi Mohammed <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Nitesh Singh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Click and Collect Proof of Collection // 6231175959 // 1637201

Hi Jessie,

Please find the details :

ORDER_NO                         : 6231175959
ASSIGNED_TO_USER_ID : jdhcpksa\205283
VERIFICATION_ID            :  1103992101
CUSTOMER_NAME         :  Leonard
VERIFICATION_METHOD: Proof of Residence
MODIFYTS                           :  25-OCT-2020 23:58:46

Thanks,
Vijay

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 25, 2020 2:37 AM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Click and Collect Proof of Collection // 6231175959 // 1637201
Importance: High

@Vijay mandal (TCS)<mailto:[email-masked]>

Can you please help with the proof of collection?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 25, 2020 1:04 AM
To: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Click and Collect Proof of Collection // 6231175959 // 1637201

External email sender, please take precaution.
Hi Team,

Kindly assist us in closing the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 17 November, 2020 18:49:07
Subject: Click and Collect Proof of Collection // 6231175959 // 1637201

Hi Team,

Problem Statement: Customer didn't receive the order

Order ID:6231175959
Order date: Oct 8, 2020
Tracking: 623117595922999991
Store code: ​Splash 21448

Issue description: The customer placed the order on 8 Oct, and as per the hybris the order status is Pickup complete. Email was sent to the store team, however no update received from the team.
​
Kindly please provide us with proof of pickup as the costumer confirm he didn't receive the order.
​
Regards,
Nitesh

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