Subject: Refund Followup! // 1672975 // 6233800981 & 6233527673
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 21 Nov 2020 00:22:57 -0700 (MST)

Hi Team, 

Problem Statement: Late refund 

Order Date: Oct 17, 2020, Oct 16, 2020 
Order ID: 6233800981 & 6233527673 
RMA: 1000085205, 1000085219 
Tracking ID: 46288760335, 46288760571 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on Oct 24, 2020. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Nitesh Singh