Subject: Refund Pending //
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 20 Nov 2020 07:58:31 -0700 (MST)

Hi Team, 

Problem Statement: Late refund 

Order Date: Oct 28, 2020 
Order ID: 9610720234 
RMA: 1000147348 // 1000159695 
Tracking ID: 46042391872 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on 12 Nov 2020. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Nitesh Singh