Subject: Damaged packing
From: Nitesh Singh <[email-masked]>
To: "Mohd. Adnan . Arif" <[email-masked]>
Date: Tue, 17 Nov 2020 04:40:11 -0700 (MST)

Thank you for contacting us. 

We are truly sorry for the inconvenience caused. This is surely not the experience we want our customers to have when they shop with us. 

We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectation 

Please consider this as a rare instance. Rest assured, we have forwarded your feedback to the relevant department so that you would not face such issues in future. 

We appreciate your understanding and co-operation in this matter. Feel free to reach us if you need further assistance. 

Your friends, 
The Support Team