Subject: RE: ON_VALIDATION_CANCELLED // 8397841932 // 1396768
From: Mustafa Chakki <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Harish Thakor <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Mohamed Nagy <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Nitesh Singh <[email-masked]>, Anju John <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 17 Nov 2020 07:07:02 +0000

REFUNDED.

Original Transaction ID202022582288329
IP Address168.187.70.73Batch ID
Transaction Date/TimeTue Nov 17 10:06:34 AST 2020Post Date1117
Transaction ID202032248397367Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******5456Card ExpirationAug , 2023
Transaction Amount4.500Currency Code414
Merchant Track ID159723538100067809Result CodeCAPTURED
Host Response00Authorization Code646814
AVS ResponseCVD2 Validation Repsonse
Reference ID032296000064STAN ID837034
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Mohammad Shababe Quamar <[email-masked]>
Sent: Saturday, November 14, 2020 9:51 AM
To: Apoorv Joshi <[email-masked]>; Mustafa Chakki <[email-masked]>
Cc: Harish Thakor <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Mohamed Nagy <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Nitesh Singh <[email-masked]>; Anju John <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: RE: ON_VALIDATION_CANCELLED // 8397841932 // 1396768

Hi @Mustafa Chakki<mailto:[email-masked]>

Please have a look into this.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 2:59 AM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Harish Thakor <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: ON_VALIDATION_CANCELLED // 8397841932 // 1396768

External email sender, please take precaution.
Hi Shababe,

Please assist in closing the below case on priority. As per the KNET Refund ticket on hybris: 03577117, 03577116, both are closed with no realisation can be found while the bank statement and the transaction ID both has been shared on Oct 7, 2020 by Mohd. Nagy.

Attaching the proof of deduction again. Transaction ID: 022522013180, amount to refeund: KWD 4.50

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "mohamed nagy" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 27, 2020 7:40:21 AM
Subject: Re: ON_VALIDATION_CANCELLED // 8397841932 // 1396768

Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa chakki" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohamed Nagy" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 23, 2020 8:09:29 PM
Subject: Re: ON_VALIDATION_CANCELLED // 8397841932 // 1396768

Hi Mustafa/Harish,

Kindly check and advise on the below case on priority.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "mohamed nagy" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "CentrepointSalmiya" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 18 October, 2020 18:12:48
Subject: Re: ON_VALIDATION_CANCELLED // 8397841932 // 1396768

Hi Mustafa,

Need your assistance to close the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohamed Nagy" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "srgsalmiya" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 13 October, 2020 18:03:22
Subject: RE: ON_VALIDATION_CANCELLED // 8397841932 // 1396768

Hi @Mustafa Chakki<mailto:[email-masked]>,

Appreciate your response regarding this case, if payment done kindly refund.

Regards,

From: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 7, 2020 8:45 PM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; CP Salmiya <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: ON_VALIDATION_CANCELLED // 8397841932 // 1396768

Dear Rashid,

Kindly find attachments as per customer

Regards,
Mohamed Nagy

From: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 30, 2020 3:25 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; SRG Salmiya <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: ON_VALIDATION_CANCELLED // 8397841932 // 1396768

Hi,

We are not able to locate realization for this transaction.

Kindly provide us with deductions in customer account to check and validate realization in our records.

Thanks
Rashid

From: Mohammad Shababe Quamar
Sent: Thursday, August 27, 2020 12:04 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Lessin Kumar <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; SRG Salmiya <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: ON_VALIDATION_CANCELLED // 8397841932 // 1396768

Hi @Rashid Gafoor  Kaskar<mailto:[email-masked]>

Please update the below mention query.

Thanks,
Shababe Quamar

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 26, 2020 12:38 PM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Lessin Kumar <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: ON_VALIDATION_CANCELLED // 8397841932 // 1396768

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 24, 2020 11:49:57 AM
Subject: ON_VALIDATION_CANCELLED // 8397841932 // 1396768

Hi Team,

With reference to order numbers: 8397841932 order was On_Validation_Cancelled and the customer is complaining that they didn't received a refund.

Order date: Aug 16, 2020
Payment mode: KNET
Ticket ID: NA

Customer provided bank statement as attached above

Kindly look into this issue and do the needful.

Thanks,
Nitesh

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com