Subject: RE: Amount Deduction // [email-masked] // 1464876
From: Mustafa Chakki <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>, Apoorv Joshi <[email-masked]>, Harish Thakor <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>, Anju John <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Date: Mon, 16 Nov 2020 11:52:46 +0000

RFEFUNDED.

IP Address168.187.147.210Batch ID-1
Transaction Date/TimeSun Sep 20 16:59:50 AST 2020Post Date0920
Transaction ID202026405195258Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******1023Card ExpirationJul , 2021
Transaction Amount12.240Currency Code414
Merchant Track ID159951461800066581Result CodeCAPTURED
Host Response00Authorization Code638838
AVS ResponseCVD2 Validation Repsonse
Reference ID026496001072STAN ID676691
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

IP Address168.187.147.210Batch ID-1
Transaction Date/TimeSun Sep 20 16:59:50 AST 2020Post Date0920
Transaction ID202026405195333Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******1023Card ExpirationJul , 2021
Transaction Amount12.240Currency Code414
Merchant Track ID159951447400065867Result CodeCAPTURED
Host Response00Authorization Code639008
AVS ResponseCVD2 Validation Repsonse
Reference ID026496001073STAN ID650612
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

IP Address168.187.147.210Batch ID-1
Transaction Date/TimeSun Sep 20 16:59:50 AST 2020Post Date0920
Transaction ID202026405195143Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******1023Card ExpirationJul , 2021
Transaction Amount12.240Currency Code414
Merchant Track ID159951440200065488Result CodeCAPTURED
Host Response00Authorization Code638828
AVS ResponseCVD2 Validation Repsonse
Reference ID026496001071STAN ID967779
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5

From: Mohammad Shababe Quamar <[email-masked]>
Sent: Sunday, November 15, 2020 9:49 AM
To: Apoorv Joshi <[email-masked]>; Mustafa Chakki <[email-masked]>; Harish Thakor <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; Anju John <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Subject: RE: Amount Deduction // [email-masked] // 1464876

Hi @Mustafa Chakki<mailto:[email-masked]> @Harish Thakor<mailto:[email-masked]> Please help us to close this case.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 5:35 AM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount Deduction // [email-masked]<mailto:[email-masked]> // 1464876

External email sender, please take precaution.
Hi Shababe,

Please assist in closing the below case. Case already on the KW Finance Tracker since Nov 7, 2020.
Transaction ID: 025210000731, 025233000674, 025233000646
Amount: KWD 12.24 + KWD 12.24 + KWD 12.24

Bank Statement attached for the same.

Thank youf or your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 1, 2020 9:14:23 AM
Subject: Re: Amount Deduction // [email-masked]<mailto:[email-masked]> // 1464876

Hi Team,

Any update on the issue below?

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Harish thakor" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 17, 2020 7:36:29 PM
Subject: Re: Amount Deduction // [email-masked]<mailto:[email-masked]> // 1464876

Hi Rashid

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 15, 2020 12:31:05 PM
Subject: Amount Deduction // [email-masked]<mailto:[email-masked]> // 1464876

Hi Team,

With reference to email address: [email-masked]<mailto:[email-masked]>, Customer is complaining that an amount was deducted on 08 Sept, 2020 however as per our records, no order was placed on that date.

Customer provided the statement as attached.

Kindly look into this and do the needful.

Thanks,

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