Subject: RE: Refund Followup! // 9602450339 // 1604626
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nitesh Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 15 Nov 2020 12:49:47 +0000

Pls proceed with manual refund.

Regards,
Sachin

From: Jessie Caparas <[email-masked]>
Sent: Saturday, November 14, 2020 9:46 AM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nitesh Singh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Refund Followup! // 9602450339 // 1604626
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Customer claims to have returned 4 items however only 1 was received and refunded.

162072557 - - Juniors Crochet Embroidered Shorts
161751637 - - Eligo Printed Top with Round Neck and Long Sleeves
161311065 - - Eligo Solid Pants with Pockets and Notched Hems

The remaining items that have not been refunded is AED 128.

Please advise if we can refund?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 8:08 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Followup! // 9602450339 // 1604626

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 26, 2020 1:09:08 PM
Subject: Refund Followup! // 9602450339 // 1604626

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Sep 10, 2020

Order ID: 9602450339
Return Tracking ID: 46037985173
Assistance Required: Need refund to customer
RMA: 1000004509

Issue Description: Customer raised a return request for 4 item and customer is claiming that he handed over all the 4 items to the courier team.

As per the hybris, only 1 item has been returned and refund processed.

Items:
162072557 - - Juniors Crochet Embroidered Shorts,
162047595 - - Juniors Printed Long Sleeves Top with Full Length Jog Pants (Refunded)
161751637 - - Eligo Printed Top with Round Neck and Long Sleeves
161311065 - - Eligo Solid Pants with Pockets and Notched Hems

Child ticket: 1608373 has been created, however refund hasn't been processed

Kindly check whether the remaining items have been returned and refund the customer

Regards,
Nitesh

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