Subject: Re: Refund Follow up! // 6227203513 // 1531525
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Ksaconloc Returns <[email-masked]>, ArishLaila <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>
Date: Fri, 13 Nov 2020 21:12:04 -0700 (MST)

Hi Imran, 

Please assist in closing the below case. Refund still not processed since Oct 21, 2020. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohd Imran" <[email-masked]> 
To: "Ksaconloc Returns" <[email-masked]>, "ArishLaila" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Wednesday, October 21, 2020 5:01:13 PM 
Subject: RE: Refund Follow up! // 6227203513 // 1531525 

Hi [ mailto:[email-masked] | 
@Ksaconloc Returns ] [ mailto:[email-masked] | 
@ArishLaila ] , 

Please process below refund on priority. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Seeta Seeta <[email-masked]> 
Sent: Wednesday, October 21, 2020 2:53 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund Follow up! // 6227203513 // 1531525 

External email sender, please take precaution. 

Hi Team, 

We need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 21, 2020 2:14:00 PM 
Subject: Refund Follow up! // 6227203513 // 1531525 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Sep 25, 2020 

Order ID: 6227203513 

Return Tracking ID: 45522686720, 45082021283 

Assistance Required: Need refund to customer 

RMA: 1000032694 

Issue Description: Customer raised a return request for 4 item and handed over to the courier team. Tracking status shows that items returned to Warehouse, however customer didn't received the refund. 

Child ticket: 1584259 has been created, however no update received from the team. 

Kindly look into the issue and refund the customer 

Regards, 

Nitesh 

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