Subject: Re: Refund Approval // Missing item // 6226701785 // 1529166
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Thu, 12 Nov 2020 13:46:32 -0700 (MST)

Hi Team, 

kindly find the attachment and approve the refund ASAP. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]> 
Sent: Friday, November 13, 2020 1:44:07 AM 
Subject: Refund Approval // Missing item // 6226701785 // 1529166 

Hi Team, 

Problem Statement: Refund Approval for missing items. 
Ticket ID:1529166 
Order Date: Sep 23, 2020 
Order ID: 6226701785 
AWB: Z1827025 
Total Item Value: SAR 229 

RMA: NA 

Issue Description: As per the hybris, all the items were delivered to the customer. However, customer is complaining that the below item is missing in shipment: 

162056758 - - Juniors Devon Foldable Travel Cot 

Total price for missing items: SAR 229 

As per the update from Warehouse, all the items were shipped under one container. We have emailed the courier partner(Shipa) multiple times regarding the update of delivered items, however no response received. 

Case History: 1 item out of 24 is missing. Customer has contacted us for the first time regarding this complaint. 

Assistance Required: Request you to provide us any update or refund approval of SAR 229 so that we can close this case. 

Thank you for your help! 

Regards, 
Nitesh