Subject: Re: Refund to be process(9601252219)
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Nitesh Singh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 11 Nov 2020 14:30:47 -0700 (MST)

Hi Team, 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Nitesh Singh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, November 12, 2020 2:58:19 AM 
Subject: Refund to be process(9601252219) 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Sep 3, 2020 
Order ID: 9601252219 
Return Tracking ID: 46038177581 
Assistance Required: Need refund to customer 

RMA:1000007860 

Issue Description: As per the above awb its showing invalid and as per the customer he has returned back the items to courier team. We have raised the child ticket with ticket number 1630466 to check whether the item has been received at our warehouse or not. 

Child ticket is closed by warehouse without any response. Kindly check and advise for further process. 

Abhishek