Subject: Re: Refund followup! // 9605067754 // 1564676
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Nitesh Singh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 11 Nov 2020 13:50:14 -0700 (MST)

Hi Team, 

We request you to look into the following issue and advise. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "jessie caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 1 November, 2020 11:21:14 
Subject: Re: Refund followup! // 9605067754 // 1564676 

Hi Team, 

We request you to look into the following issue and advise. 

Regards 
Shakeeb 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, October 28, 2020 9:02:09 AM 
Subject: Refund followup! // 9605067754 // 1564676 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Sep 27, 2020 

Order ID: 9605067754 
Return Tracking ID: 46039149785 
Assistance Required: Need refund to customer 
RMA: 03534076 

Issue Description: Customer raised a return request for 10 item and handed over to the courier team under mentioned tracking Id (46039149785)which was raised under order: 9605395225. Tracking status shows that items returned to Warehouse, however customer didn't received the refund. 

Child ticket: 1601967 has been created 

Kindly check whether the items have been returned and refund the customer 

Thanks, 
Nitesh