Subject: Refund followup! // 9602501213 // 1639529
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 10 Nov 2020 02:44:10 -0700 (MST)

Hi Team, 

Problem Statement: Late refund 

Order Date: Sep 11, 2020 
Order ID: 9602501213 
RMA: 1000000691 
Tracking ID: 46037529145 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. As per the tracking we can see that the item has been returned to our warehouse on 19 Sep 2020. However, the refund still not processed. 

Child ticket: 1646283 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Nitesh Singh