Subject: Re: Refund Followup! // 8207663788 // 1610057
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 9 Nov 2020 05:36:16 -0700 (MST)

Hi Team, 

Any update on this case? 

Thanks, 
Nitesh 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 29 October, 2020 14:32:41 
Subject: Refund Followup! // 8207663788 // 1610057 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Oct 12, 2020 

Order ID: 8207663788 
Return Tracking ID: RP1018200001200 
Assistance Required: Need refund to customer 
RMA: 1000081973 

Issue Description: Customer raised a return request for 2 item and handed over to the courier team. Tracking status shows that items returned to Warehouse, however the RMA status shows cancelled and customer didn't received the refund. 

Child ticket: 1619529 has been created. 

Kindly look into the issue and refund the customer 

Regards, 
Nitesh