Subject: Re: Refund Complaint // 9777190297 // 1460918
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 3 Nov 2020 19:45:13 -0700 (MST)

Hi Team, 

Any update on this case? 

Thanks, 
Nitesh 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 29 October, 2020 08:41:11 
Subject: Refund Complaint // 9777190297 // 1460918 

Hi Team, 

Problem Statement: Refund complaing 

Order Date : Apr 11, 2020 

Order ID: 9777190297 
Tracking ID: 45904778872 
Assistance Required: Need further assistance 

Issue Description: Customer placed order for 12 items out of which 1 item was cancelled. Out of the remaining 11 items customer received 5 items. 

As per the status, order has been marked as NDR, however customer paid the full amount to the courier and was promised hat the remaining items would be delivered later, but customer didn't received. Courier team confirmed that the amount received from the customer has been settled with us. 

Items delivered to customer: 
161619823 - - Jug with Wooden Handle, Quantity: 1, Price: AED 74 
161351490 - - Dessert Spoons 6-Piece with Floral Bud Accents, Quantity: 2, Price: AED 126 (63 each) 
161183336 - - Decorative Dual Toned Circular Bowl, Quantity: 1, Price: AED 50 
161963298 - - Glass Jug with Sculpted Handle, Quantity: 1, Price: AED 125 

Child ticket: 1507485 has been created, however no update received yet. 

Kindly look into this issue and do the needful. 

Regards, 
Nitesh