Subject: Refund Followup! // 2000134539 // 1607319
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 1 Nov 2020 21:42:50 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Sep 9, 2020 

Order ID: 2000134539 
Return Tracking ID: 43817486974;I19E372 
Assistance Required: Need refund to customer 
RMA: 40041040 

Issue Description: Customer raised a return request for 1 item and handed over to the courier team. Tracking status shows that items returned to Warehouse (under tracking 45351526522), however customer didn't received the refund. 

Child ticket: 1608998 has been raised, however refund is still pending. 

Kindly look into the issue and refund the customer 

Regards, 
Nitesh