Subject: RE: ON_VALIDATION_CANCELLED // 8394855998 // 1395319
From: Mustafa Chakki <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nitesh Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>
Date: Tue, 27 Oct 2020 08:47:41 +0000

REFUNDED.

IP Address168.187.147.210Batch ID-1
Transaction Date/TimeSun Sep 27 15:47:47 AST 2020Post Date0927
Transaction ID202027194565843Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******4242Card ExpirationDec , 2022
Transaction Amount18.210Currency Code414
Merchant Track ID159611496500018494Result CodeCAPTURED
Host Response00Authorization Code481650
AVS ResponseCVD2 Validation Repsonse
Reference ID027196001149STAN ID615683
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, October 27, 2020 5:06 AM
To: Mustafa Chakki <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>
Subject: Re: ON_VALIDATION_CANCELLED // 8394855998 // 1395319
Importance: High

External email sender, please take precaution.
Hi Mustafa,

Kindly assist us on the below case.
Case is pending for a long time, and customer is chasing us for refund.

Regards,
Fauzan

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 6:06:54 PM
Subject: Re: ON_VALIDATION_CANCELLED // 8394855998 // 1395319

Hi Mustafa,

Need your assistance to close the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 10 October, 2020 05:14:47
Subject: Re: ON_VALIDATION_CANCELLED // 8394855998 // 1395319

Hi Team,

We are still waiting for your update to close the below case. Kindly check and assit.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 2 October, 2020 11:42:04
Subject: Re: ON_VALIDATION_CANCELLED // 8394855998 // 1395319

Hi Rashid,

Kindly update us on below case. to close the case.

Regards,
Fauzan

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 14 September, 2020 11:51:38
Subject: Re: ON_VALIDATION_CANCELLED // 8394855998 // 1395319

Hi Rashid,

Is there any update
Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 1 September, 2020 10:33:44
Subject: Re: ON_VALIDATION_CANCELLED // 8394855998 // 1395319

Hi Team,

Kindly assist us in the below concern.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 1, 2020 10:31:29 AM
Subject: Re: ON_VALIDATION_CANCELLED // 8394855998 // 1395319

Hi Team,

Any update on this?
Customer is sending us the reminders.

Thanks,
Nitesh
________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 22 August, 2020 17:45:50
Subject: ON_VALIDATION_CANCELLED // 8394855998 // 1395319

Hi Team,

With reference to order numbers: 8394855998 order was On_Validation_Cancelled and the customer is complaining that they didn't receive a refund.

Order date: July 30, 2020
Payment mode: KNET
Ticket ID: NA

Customer shared the Bank statement as attached above.

Kindly look into this issue and do the needful.

Thanks,
Nitesh

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