Subject: RMA cancelled
From: Shivani Rani <[email-masked]>
To: Nitesh Singh <[email-masked]>
Date: Mon, 26 Oct 2020 22:10:00 -0700 (MST)

Hi Team, 

Problem Statement: Late refund 

Order Date: 
Order ID: 
RMA: 
Tracking ID: 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on Oct 20, 2020. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
CS Team Nitesh Singh