Subject: RE: Refund followup! // 6215012258 // 1541459
From: Mohd Imran <[email-masked]>
To: Ksaconloc Returns <[email-masked]>, ArishLaila <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Nitesh Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Sun, 25 Oct 2020 06:21:40 +0000

Hi @Ksaconloc Returns<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]>,

Please process below refund.

Return already delivered to warehouse.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Thursday, October 22, 2020 2:58 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund followup! // 6215012258 // 1541459

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 12:43:27 PM
Subject: Re: Refund followup! // 6215012258 // 1541459

Hi Team,

Customer is chasing their refund for a long time.

Kindly look into this and process the refund.

Thanks,
Nitesh
________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 10 October, 2020 13:47:26
Subject: Refund followup! // 6215012258 // 1541459

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Aug 10, 2020

Order ID: 6215012258
Return Tracking ID: 46132161073
Assistance Required: Need refund to customer
RMA: 24071698

Issue Description: Customer raised a return request for 2 item and handed over to the courier team.

Tracking status shows that items returned to Warehouse, however customer didn't received the refund.

Child ticket: 1542061 has been created, however no update has been received from the team.

Kindly look into the issue and refund the customer

Regards,
Nitesh

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